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La Galuna Bacalar

3.5 star property

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Photo gallery for La Galuna Bacalar

Outdoor pool
Hallway
Deluxe Double Room | 1 bedroom, free WiFi, bed sheets
Deluxe Double Room, Balcony | Terrace/patio
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
Blvd Costero Norte 1202, Esquina Calle 38, Bacalar, QROO, 77930
  • Laguna Bacalar Ecological Park
    ‪5 min walk‬
  • Fort of San Felipe
    ‪15 min walk‬
  • Municipal Spa of Bacalar
    ‪3 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪40 min drive‬

Room options

View all photos for Deluxe Suite, Jetted Tub

Deluxe Suite, Jetted Tub | 1 bedroom, free WiFi, bed sheets

Deluxe Suite, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Balcony

Deluxe Double Room, Balcony | 1 bedroom, free WiFi, bed sheets

Deluxe Double Room, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, free WiFi, bed sheets

Deluxe Double Room

9.2 out of 10
Wonderful
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

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Casa Aakal Lagoon Front

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
4.3 out of 5, Excellent, (208)
$243 nightly
The price was $447
The price is $243 total
includes taxes & fees
Casa Aakal Lagoon Front

About this property

La Galuna Bacalar

3.5-star hotel in Mario Villanueva Madrid
This smoke-free hotel features an outdoor pool, a 24-hour front desk, and a front-desk safe. Free WiFi in public areas and free self parking are also provided.
La Galuna Bacalar offers 12 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. 40-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
La Galuna Bacalar features an outdoor pool, a terrace, and a front-desk safe. Wireless Internet access is complimentary. Onsite self parking is complimentary.

La Galuna Bacalar is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 400 for adults and MXN 400 for children

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 400 for adults and MXN 400 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

La Galuna Bacalar Hotel
La Galuna Bacalar Bacalar
La Galuna Bacalar Hotel Bacalar

La Galuna Bacalar Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 135 out of 216 reviews
Rating 8 - Good. 59 out of 216 reviews
Rating 6 - Okay. 12 out of 216 reviews
Rating 4 - Poor. 9 out of 216 reviews
Rating 2 - Terrible. 1 out of 216 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian, Corona

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!! Friendly staff, rooms were bigger than we thought they would be and super clean. We went on a family trip, 10 of us between adults and kids, felt safe at all times. After the lake we walked to the centro from the hotel at night,there was a night market with all types of food and goodies. Families, couples, groups of friends and some by people by themselves, we were all enjoying the great atmosphere, lots of fun!!!
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Decent but not exceptional

Upon checking in, I realized the hotel was not in el centro and even though it was tantalizingly close to the lagoon, massive trees and gated properties blocked any potential view. That was my fault for not using google maps to geo locate it. We had paid the surplus for the “balcony” and were assigned room 205 overlooking the breakfast area and electrical wires. After settling in, I went to change and a woman peered into our room since our windows literally overlooked the passageway to all the rooms on the 2nd floor. I went downstairs to request another room since I did want to have the shades drawn at all times and at first was told there was no room avilable until March 3rd. I asked to speak to the manager and left my number for a call back. When we left for dinner, I told the desk clerk I had not received a call but then was informed we would be moved to another room the next night which was greatly appreciated. That balcony overlooked the front of the building with lush trees and total privacy for prying eyes. The room was very clean a d had a small fridge and safe (that did not work). The added touches of amenities in the bathroom were a nice surprise and linens were comfortable. We did not have breakfast on property ($10us pp) and preferred going out for it. The property overall needs a little love and some cosmetic touches on the staircase. I highly recommend it for families with small children vs older teens. My next visit to bacalar will have a hotel on the lagoon.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stop in Bacalar

Nice and well maintained hotel. Good mexican breakfast. Good location 1km form main square.
Stayed 1 night in Jan 2025

10/10 Excellent

Eduardo

Stayed 1 night in Jan 2025

10/10 Excellent

Eduardo

Stayed 2 nights in Jan 2025

10/10 Excellent

ulrike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sisters trip

Very clean rooms and comfortable beds. High ceilings and the fan was sufficient for comfort although AC was available. Staff very friendly and helpful.
Stayed 2 nights in Jan 2025

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

IVETTI

Stayed 4 nights in Oct 2024

10/10 Excellent

laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service, just missing a coffee maker in the room.
Stayed 3 nights in Jun 2024

4/10 Poor

laura

Stayed 2 nights in Jun 2024

10/10 Excellent

Graciela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had no problems with this hotel very nice and well kept.
Stayed 2 nights in May 2024

8/10 Good

Alfonso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice please two blocks from the parque
Stayed 4 nights in Apr 2024

10/10 Excellent

Jacob

Stayed 2 nights in Mar 2024

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at La Galuna. There was parking right in front of the hotel and plenty of restaurants within a walkable distance nearby.
Stayed 3 nights in Mar 2024

10/10 Excellent

Leticia, san francisco

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, stayed for one night, last minute stay, it went well. Not many options for Early morning coffee.
Stayed 1 night in Feb 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Jamie

Liked: Cleanliness, staff & service

Nice quiet stay

For the price I paid the accommodations were ok I think for a little more money I could have gotten nicer. It’s small and quiet which was nice. I never saw anyone tending the bar but sure when it’s open. WiFi was spotty occasionally but overall good. The power went out the first morning so also meant no water. Two bottles of water were in the room upon my arrival but were never restocked. The staff was friendly and communicated well. Close to many tours 13 min walk to city center no need for taxi or driving the location is great. I felt safe walking at night even at 1a
Stayed 2 nights in Jan 2024

10/10 Excellent

Sandra, Pomona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and good breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

jenny

Traveled with family
Liked: Amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

America

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

lois

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, rooms and property well kept. Staff very helpful. Did not like shower uneven floor
Stayed 2 nights in Jan 2024

10/10 Excellent

Daniel

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very pleasant stay!
Stayed 2 nights in Dec 2023