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Hotel Villa Fontana

2.5 star property

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Photo gallery for Hotel Villa Fontana

Hallway
Lobby sitting area
Reception
Executive Quadruple Suite | Free WiFi, bed sheets
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Av de los Héroes 181, Centro, Chetumal, QROO, 77000
  • Museum of Maya Culture
    ‪2 min walk‬
  • Chetumal Ferry Terminal
    ‪16 min walk‬
  • Palacio de Gobierno
    ‪16 min walk‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪3 min drive‬

Room options

View all photos for Executive Queen Suite

Executive Queen Suite | Free WiFi, bed sheets

Executive Queen Suite

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive King Suite

Executive King Suite | Free WiFi, bed sheets

Executive King Suite

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Quadruple Suite

Executive Quadruple Suite | Free WiFi, bed sheets

Executive Quadruple Suite

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Triple Suite

Executive Triple Suite | Free WiFi, bed sheets

Executive Triple Suite

  • 431 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Double Suite

Executive Double Suite | Free WiFi, bed sheets

Executive Double Suite

  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Hotel Villa Fontana

Chetumal hotel with free in-room WiFi
A 24-hour front desk and free WiFi in public areas are available at this smoke-free hotel. Housekeeping is available once per stay.
Hotel Villa Fontana offers 15 accommodations. Flat-screen televisions come with cable channels.

Bathrooms include showers. This Chetumal hotel provides complimentary wireless Internet access. Housekeeping is provided once per stay.

Public areas are equipped with complimentary wireless Internet access.

Hotel Villa Fontana is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Wheelchair-accessible parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Villa Fontana
Hotel Villa Fontana Hotel
Hotel Villa Fontana Chetumal
Hotel Villa Fontana Hotel Chetumal

Hotel Villa Fontana Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 61 out of 153 reviews
Rating 8 - Good. 56 out of 153 reviews
Rating 6 - Okay. 16 out of 153 reviews
Rating 4 - Poor. 6 out of 153 reviews
Rating 2 - Terrible. 14 out of 153 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Marco, Seattle

Disliked: Cleanliness
Nothing
Stayed 3 nights in Jan 2025

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
There were a few issues, but overall a good place.
Stayed 1 night in Dec 2024

2/10 Terrible

Oscar Rozo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Marisel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is convenient o a market, lots of places to eat. Staff very helpful
Stayed 2 nights in Oct 2024

6/10 Okay

Roberto

Stayed 1 night in Jun 2024

4/10 Poor

Sheri

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel is just OK at best. Nothing better.

I am use to the photos being from good angles to only show the best parts. But their photos are down right lies. I was not upset that the towels were not animals. But this is not even close to the type of hotel to have anything fancy. The fountain in their photo is not at the hotel and i have no idea where that fountain is. The "parking available" is just driving around the bock looking for street parking. This hotel is a step below a Motel 6 or the sort of travel log you stay at only because you are too tiered to drive any farther.
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room and location

Great receptionist. Very friendly and efficient. Room was large with a king and a double bed. Bathroom spotless, good shower with hot water and good flush. AC excellent. Location was good with about a 10 minute walk to the oceanside boardwalk (malecon). Good restaurants nearby. I would stay again. Good price.
Stayed 1 night in Mar 2024

8/10 Good

Ortwin

Excellent customer service.
Stayed 1 night in Mar 2024

8/10 Good

Emilia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service was so nice with us the Hotel is simple but have everything in a good condition.
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Stayed 3 nights in Jan 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Shajira

Stayed 1 night in Dec 2023

8/10 Good

Lloyd

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony or Lisa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Staff Ever!!!

The staff was incredible.. from check in to check out.. absolutely WONDERFUL.. housekeeping as well. I will ALWAYS stay there when I come to town! Fabulous staff!!
Stayed 1 night in Oct 2023

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Jyoti

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was my first time at this hotel. I thought, maybe I'll give it a shot. When we arrived, we got our rooms and I notice there was a roach under the corner of the bed. >.< I also felt warm in the room, thought maybe the AC isn't low enough. I charged the setting and it didn't make much of a difference. There's also the wifi that wasn't working as good; and this is with the modem literally right outside the door. Then there's also customer service. We had to ask for a soap bar at the front desk just for them to let me know they don't have. Thankfully, I brought my body wash. Now, when leaving the hotel to go get lunch, we noticed there were 3 rooms that were being cleaned. Each with a soap bar on the side of the bed. We were basically lied to, over soap!? We asked again just to be lied to again for not having any soap bars when we passed 3 rooms with them on the bed. It's sad to have such customer service along with the other things listed. I really wanted to like this hotel. But I now understand why the price is low.
Stayed 1 night in Jun 2023

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

MD ALI

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac not working. Not good water service .no soap washroom
Stayed 2 nights in Apr 2023

8/10 Good

Ishmael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Kenny

Stayed 1 night in Apr 2023

2/10 Terrible

andrea

Traveled with group
Liked: Cleanliness, property conditions & facilities
I booked and paid for two separate rooms, The desk insisted that I had booked one room for two people. I had to book another room in desperation. The hotel is spotless!
Stayed 1 night in Mar 2023

10/10 Excellent

MD ALI

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes good i like it’s safe

6/10 Okay

ADRIAN

Traveled with family and small children
Liked: Property conditions & facilities
Was an average hotel