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Villas Bambú by Isa

3.0 star property

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Photo gallery for Villas Bambú by Isa

Outdoor pool
Reception
Standard Double Room | Terrace/patio
Exterior
1 bedroom, premium bedding, desk, bed sheets

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • Pool
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
Avenida Centenario lt 285 F-1 B-1, Chetumal, QROO, 77014
  • Santuario del Manati
    ‪5 min drive‬
  • Museum of Maya Culture
    ‪6 min drive‬
  • Chetumal Ferry Terminal
    ‪8 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪9 min drive‬

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, premium bedding, desk, bed sheets

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, premium bedding, desk, bed sheets

Standard Double Room

  • Sleeps 4
  • 2 Double Beds

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About this property

Villas Bambú by Isa

3-star Chetumal hotel with private balconies
An outdoor pool, a garden, and a picnic area are available at this hotel. Free WiFi in public areas and free self parking are also provided.
Villas Bambú by Isa offers 20 air-conditioned accommodations with complimentary toiletries and ceiling fans. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the hotel include an outdoor pool.
Villas Bambú by Isa features an outdoor pool, a terrace, and a garden. Wireless Internet access is complimentary. Complimentary self parking is available on site.

Villas Bambú by Isa has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Separate bedroom

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • 1 floor
  • 12 buildings
  • Built in 2009
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 1-inch flat-screen TV with satellite channels

More

  • Air conditioning
  • Ceiling fan
  • Desk

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of MXN 200.00 per pet, per night, plus a deposit of MXN 200 per night
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet deposit: MXN 200 per night
  • Pet fee: MXN 200.00 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators

Property is also known as

Villas Bambú Isa
Villas Bambú Isa Chetumal
Villas Bambú Isa Hotel
Villas Bambú Isa Hotel Chetumal
Villas Bambú by Isa Hotel
Villas Bambú by Isa Chetumal
Villas Bambú by Isa Hotel Chetumal

Villas Bambú by Isa Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 30 out of 125 reviews
Rating 8 - Good. 53 out of 125 reviews
Rating 6 - Okay. 24 out of 125 reviews
Rating 4 - Poor. 8 out of 125 reviews
Rating 2 - Terrible. 10 out of 125 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Mishka, Brampton

Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Gilmar

Stayed 1 night in Nov 2023

8/10 Good

VALERIE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

jose

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in May 2022

4/10 Poor

William

Traveled with family
Disliked: Room comfort

Villas Bambu

The hotel is far away from cafes, attractions, the mall. 2 or 3 taxi trips every day.I stayed for 2 nights and they did not clean my room and did not make the bed. Breakfast was instant coffee and a cookie.None of the staff spoke English but that's okay--it is Mexico.
Stayed 2 nights in Feb 2020

10/10 Excellent

Davie, Montreal, Canada

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel with cabanas in garden setting and a pool, on the north side of Chetumal. An enjoyable stay. Pool was nice, as was sitting in the garden --- and welcoming staff. Car recommended.
Stayed 3 nights in Jan 2020

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pretty good experience. It is surrounded. Y vegetation so, it is impossible to ask for no insects or mosquitoes. But it was a pretty good place to stay.
Stayed 1 night in Feb 2019

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities

Photos on website is not what you get!!!

Oh where do I start? We get there and the reception guy offered us an “upgrade” for additional pesos. We accepted only to be put in the rear of the property where there was no WiFi signal at all. Part of the reason we chose this hotel was the pool which we didn’t even use because like the bathroom pics shown on the website the pool was nothing like the picture. It had a glossy white milky type substance in the water and just didn’t look clean. The bathroom was nice but not like the pictures posted online. (See attached photos versus the ones on the website) in all everything worked, the bed wasn’t the most comfortable I’ve slept on but it wasn’t bad. Would I stay here again? Yes but wouldn’t be my first or second or third choice.
Stayed 4 nights in Oct 2018

6/10 Okay

Helena

Good

It was good
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Empty pool

Good but the pool was empty and it is too different if you compare expectative vs reality. See append photo
Stayed 1 night in Feb 2018

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities

Okay place to stay for price

Decent value a bit out of the way from everything else
Stayed 1 night in Aug 2017

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Do not upgrade!!! the will over charge you

Other than the fact that they over charge me the hotel was ok
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveler

nice hotel

was a nice hotel situated in a nice area. clean and quiet

6/10 Okay

JENNIFER, Madison, WI

Liked: Staff & service
Disliked: Room comfort
The room and property were beautiful but there was a horrible, foul smell coming from the bathroom. We kept the windows open and door closed but neither of us were able to go into the bathroom for more than a few minutes, and we couldn't take showers. It was a beautiful property and room, but the smell was horrible.

10/10 Excellent

dariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice place

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kevin, Heaven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bungalow in Mexico

Lovely site. Bungalows(I stayed in one half of a duplex), small pool, clean, trees and plants, and quiet make this a great place for families. Staff were helpful although lacking in English skills. Reasonably priced, but out of the way = higher taxi fees.

2/10 Terrible

The Jolly's

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Recommended!!

Upon arrival we were taken to our room which was on the outskirts of the property behind an old rusty heavy barred gate that had to be moved by hand in order to get in. The room was very dirty and the wifi did not work. The shower was covered in black mold and all of the faucets, small fridge, and shower head/knobs were caked in rust. The walls were smudged throughout and some places looked as if they were smudged in blood. We asked to be moved to another room and they put us on the unit right next to the one we were in. That room had an ant infestation. The third and final room we were moved to had a cockroach problem and the aluminum roof was crackling all night and sounded as if someone were throwing rocks on the roof. Not all of the rooms have a soaking tube as they describe. Their outside pool was also in disgusting conditions full of dirty water. The service itself was nothing great to speak of. The area itself was lacking of any restaurants or stores. We decided to leave the next day. They did not apologize nor try to make any amends for the poor service that they provided.

2/10 Terrible

Luna, Texas

Disliked: Cleanliness, property conditions & facilities, room comfort

Extremely dirty, no running water

We arrived at the hotel around 10:30PM and after getting everything squared away with the guy at the front office we were led to our room. It had no running water in the shower. I immediately informed him and we were moved to another room which also didn't have running water in the shower. He then proceeded to go check a few other rooms instead of dragging us around while he found one with water. Apparently none of the regular room had water! He finally moved us to a suite at about 12AM and I immediately took my shower, no hot water by the way. I didn't even care about that at that point. After my shower I went to the bed and I noticed that those sheets hadn't even been changed!!! Disgusting! I wanted to leave ASAP, but the room was prepaid through expedia and it was so late I didn't know where we'd find another room. We ended up getting clean sheets and put them on over the rest. This was the worst hotel I've ever been to. AVOID!

10/10 Excellent

Jason, Grand Rapids MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! We stayed 2 nights on our drive down to Belize, and 2 nights on our way back to the States

8/10 Good

Mubashar, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice place with good rate

Nice place. Beautiful style. Only issue I saw was that mosquitos entered the room as soon as you opened the door due to the open design. But it looked nice. Staff was ok even though they didn't speak any English. No mention of breakfast but they do offer jice and feuits.

4/10 Poor

andrea, post falls

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

chetmal

Not a convenient location

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

We only stayed one night as we were passing through to Belize, beautiful hotel, room was clean and comfortable. The night staff lady was nice but did not speak any English, this made it very hard to explain that we had already paid with Expedia. Breakfast was gone 30 minutes before it was supposed to end. We werent very hungry anyways. Nice little hotel, would stay again if in the area

2/10 Terrible

Gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities
Es terrible que llegues a hospedarte y no haya nadie y nadie te conteste!! Además de que llovía muy fuerte, la reservación nunca se hizo y a mí sí me avisaron que estaba hecha!! Podrían avisar por correo o mensaje!! En esta muy mala experiencia

2/10 Terrible

Felipe

Stayed 1 night in Nov 2024