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Hotel New Otani Makuhari

4.0 star property

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Photo gallery for Hotel New Otani Makuhari

5 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Indoor pool, outdoor pool
Exterior
Premium bedding, down comforters, in-room safe, desk
Daily buffet breakfast (JPY 5000 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Pool
  • Hot Tub
  • Gym
  • Room service

Explore the area

Map
2-120-3 Hibino, Mihama-ku, Chiba, Chiba-ken, 261-0021
  • Mitsui Outlet Park Makuhari
    ‪1 min walk‬
  • Makuharikaihin Prefectural Park
    ‪7 min walk‬
  • Makuhari Messe
    ‪14 min walk‬
  • Tokyo (NRT-Narita Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Double Room, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Double Room, Non Smoking

  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Twin Room, Non Smoking

  • 279 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Double Non Smoking

Premium bedding, down comforters, in-room safe, desk

Moderate Double Non Smoking

  • 387 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Twin Room, Smoking

  • 279 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Non Smoking (Bed Type Not Guaranteed)

Premium bedding, down comforters, in-room safe, desk

Standard Room, Non Smoking (Bed Type Not Guaranteed)

  • 279 sq ft
  • Sleeps 1
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Twin Room, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Superior Twin Room, Non Smoking

  • 430 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Moderate Triple Non Smoking

Premium bedding, down comforters, in-room safe, desk

Moderate Triple Non Smoking

  • 387 sq ft
  • Sleeps 3
  • 3 Twin Beds

Same Floor, Moderate 2 Twin Rooms, Non Smoking

  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Moderate Twin Room, Smoking

Premium bedding, down comforters, in-room safe, desk

Moderate Twin Room, Smoking

  • 387 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Superior Double Room, Non Smoking

  • 430 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking, Corner

Premium bedding, down comforters, in-room safe, desk

Superior Twin Room, Non Smoking, Corner

  • 548 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Corner

Premium bedding, down comforters, in-room safe, desk

Superior Double Room, Non Smoking, Corner

  • 548 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Triple Room, Non Smoking, Corner

Premium bedding, down comforters, in-room safe, desk

Superior Triple Room, Non Smoking, Corner

  • 548 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Quadruple Room, Non Smoking, Corner

Superior Quadruple Room, Non Smoking, Corner | Premium bedding, down comforters, in-room safe, desk

Superior Quadruple Room, Non Smoking, Corner

  • 548 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Balcony Suite Twin, Non-Smoking, Ocean View

Premium bedding, down comforters, in-room safe, desk

Balcony Suite Twin, Non-Smoking, Ocean View

  • 688 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Balcony Suite Double, Non Smoking, Ocean View

Balcony Suite Double, Non Smoking, Ocean View | Premium bedding, down comforters, in-room safe, desk

Balcony Suite Double, Non Smoking, Ocean View

  • 688 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Moderate Twin Room, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Moderate Twin Room, Non Smoking

  • 387 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Ocean Suite Twin

Living area | LED TV

Ocean Suite Twin

  • Sleeps 3
  • 2 Double Beds

View all photos for Bay Suite Twin

Premium bedding, down comforters, in-room safe, desk

Bay Suite Twin

  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Double Room-Smoking

Premium bedding, down comforters, in-room safe, desk

Superior Double Room-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Moderate Triple Room-Non-Smoking

Premium bedding, down comforters, in-room safe, desk

Moderate Triple Room-Non-Smoking

  • Sleeps 3
  • 3 Twin Beds

View all photos for Moderate Twin Room-Smoking

Premium bedding, down comforters, in-room safe, desk

Moderate Twin Room-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Twin Room-Smoking

Premium bedding, down comforters, in-room safe, desk

Superior Twin Room-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Corner Quadruple Room Non-smoking

Premium bedding, down comforters, in-room safe, desk

Superior Corner Quadruple Room Non-smoking

  • Sleeps 4
  • 2 Double Beds and 2 Twin Beds

View all photos for Standard Twin or Double Room Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Twin or Double Room Smoking

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Balcony Suite Twin

Interior

Balcony Suite Twin

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Triple Room-Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Triple Room-Smoking

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Connecting Room-Non-Smoking

Premium bedding, down comforters, in-room safe, desk

Connecting Room-Non-Smoking

  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Double Room-Non-Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Double Room-Non-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room -Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Twin Room -Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room-Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Double Room-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Corner Double Room

Premium bedding, down comforters, in-room safe, desk

Superior Corner Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room-Non-Smoking

Premium bedding, down comforters, in-room safe, desk

Superior Double Room-Non-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Corner Twin Room-Smoking

Premium bedding, down comforters, in-room safe, desk

Superior Corner Twin Room-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Double-Smoking

Premium bedding, down comforters, in-room safe, desk

Junior Suite Double-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Corner Twin Room-Non-Smoking

Premium bedding, down comforters, in-room safe, desk

Superior Corner Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Twin Room-Non-Smoking

Premium bedding, down comforters, in-room safe, desk

Superior Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Corner Triple Room-Smoking

Premium bedding, down comforters, in-room safe, desk

Superior Corner Triple Room-Smoking

  • Sleeps 3
  • 2 Double Beds and 1 Twin Bed

View all photos for Junior Suite Double-Non Smoking

Premium bedding, down comforters, in-room safe, desk

Junior Suite Double-Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Moderate Triple Room-Smoking

Premium bedding, down comforters, in-room safe, desk

Moderate Triple Room-Smoking

  • Sleeps 3
  • 3 Twin Beds

View all photos for Moderate Double Room

Premium bedding, down comforters, in-room safe, desk

Moderate Double Room

  • Sleeps 2
  • 1 King Bed

Superior Corner Triple Room-Non-Smoking

  • Sleeps 3
  • 1 Twin Bed and 2 Double Beds

View all photos for Moderate Twin Room-Non-Smoking

Premium bedding, down comforters, in-room safe, desk

Moderate Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Twin Room-Non-Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

Junior Suite Twin-Non Smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Corner Twin Room

Premium bedding, down comforters, in-room safe, desk

Superior Corner Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Suite-Non-Smoking

Premium bedding, down comforters, in-room safe, desk

Superior Suite-Non-Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Premium bedding, down comforters, in-room safe, desk

Superior Double Room

  • Sleeps 2
  • 1 King Bed

Standard Twin or Double Room Non-smoking

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Balcony Suite Double

Premium bedding, down comforters, in-room safe, desk

Balcony Suite Double

  • Sleeps 2
  • 1 King Bed

View all photos for Japanese Style Suite

Interior

Japanese Style Suite

  • Sleeps 10
  • 5 Twin Futons

View all photos for Standard Room

Premium bedding, down comforters, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Malibu Suite Twin

Living area | LED TV

Malibu Suite Twin

  • Sleeps 2
  • 2 Double Beds

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About this property

Hotel New Otani Makuhari

Hotel in Makuhari
Along with 5 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas, free self parking, and a free theme park shuttle are also provided. Additionally, an outdoor pool, 2 bars/lounges, and a health club are onsite.
Hotel New Otani Makuhari offers 418 accommodations with safes and slippers. Beds feature down comforters and premium bedding. LED televisions come with digital channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

This Chiba hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor tennis court, an indoor tennis court, and a health club are featured at the hotel. An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility.

Guests can indulge in a pampering treatment at the hotel's full-service spa, クラブ＆クラブ. Services include facials and body treatments. The spa is open select days.
In addition to a full-service spa, Hotel New Otani Makuhari features an outdoor tennis court and an indoor tennis court. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wired and wireless Internet access.

This business-friendly hotel also offers an outdoor pool, an indoor pool, and a health club. Limited complimentary onsite parking is available on a first-come, first-served basis.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
SATSUKI - This restaurant specializes in Fusion cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Taikan En - This restaurant specializes in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Senbazuru - This restaurant specializes in Japanese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Isshin - This restaurant specializes in sushi and serves lunch and dinner. Open daily.
Keyaki - Overlooking the ocean, this steakhouse specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free theme park shuttle
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 5,000 for adults and JPY 3,000 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 5 restaurants
  • A poolside bar

Restaurants on site

  • Isshin
  • Keyaki
  • SATSUKI
  • Senbazuru
  • Taikan En

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Indoor tennis court
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Free theme park shuttle
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Terrace

Full-service spa

  • Facials
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 24 floors
  • Banquet hall
  • Built in 1993
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please note: The Breakfast Included rate plan includes breakfast for guests age 4 and older. Additional fees apply to children 0-3 years old for breakfast.
Some room names indicate varying check-in and check-out times, which override posted check-in and check-out hours.
Guests must be at least 20 years of age to stay in a smoking room.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 5000 for adults and JPY 3000 for children
  • Facilities fee: JPY 5500 per person and includes use of: sauna; hot tub; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hotel Makuhari
Hotel New Otani Makuhari
Hotel Otani Makuhari
Makuhari Hotel
Makuhari New Otani
Makuhari New Otani Hotel
New Otani Hotel Makuhari
New Otani Makuhari
New Otani Makuhari Hotel
Otani Makuhari
New Otani Makuhari Chiba
Hotel New Otani Makuhari Hotel
Hotel New Otani Makuhari Chiba
Hotel New Otani Makuhari Hotel Chiba

Hotel New Otani Makuhari Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 554 out of 954 reviews
Rating 8 - Good. 299 out of 954 reviews
Rating 6 - Okay. 73 out of 954 reviews
Rating 4 - Poor. 20 out of 954 reviews
Rating 2 - Terrible. 8 out of 954 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wry convenient hotel
Convenient business hotel close to convention Centre
Stayed 4 nights in Nov 2024

10/10 Excellent

Md Zaheedul

Stayed 5 nights in Oct 2024

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are much larger than average, very clean and good service
Stayed 4 nights in Oct 2024

10/10 Excellent

DENNIS

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Michael

Room was very good for first impressions, later found a few things that needed repair ie grout in bathroom missing and badly stained in shower cubicle. Fridge door very hard to pull open hence fridge nearly fell out of its cabinet. Restaurant staff excellent ( only breakfast taken) ate in nearby facilities for evening meal. Would I stay again? Probably not for the price paid.
Stayed 2 nights in Sep 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 6 nights in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an upscale hotel with great service and staff. My room was spacious and well accommodated, but very old. I kind of liked the old design, felt like a time capsule, but the bathroom is in desperate need of renovation. It was clean but many spots with dust, so could have been better. The air conditioning worked very poorly and the view outside my room to the parking lot was far from ideal. I would recommend this place anyway and would stay there again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Supaleela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great! You can take the bus to Disney for complimentary. Room it nice.
Stayed 3 nights in Jun 2024

10/10 Excellent

Jia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

STEVEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff gave excellent service.
Stayed 2 nights in May 2024

8/10 Good

Walid

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a gym but only opens at 9:30am!
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Rachael, Apex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value close to narita easy access to metro to get into tokyo
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at this hotel. One of the best hotels in Tokyo. Love everything about this hotel.
Stayed 7 nights in Feb 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to Makuhari Messe (exhibition center) and Kaihimmakuhari station by a covered walkway. Close to shopping areas like Mitsui Park Outlets and Aeon Mall. Unfortunately, no convenience stores inside and hotel is due for a renovation, feels really old.
Stayed 3 nights in Jan 2024

10/10 Excellent

Minh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Piyada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a first time traveler to Japan and Hotel New Otani was my first proper hotel that I have stayed longer than 24 hours besides The Royal Park at Haneda Airport which I had stayed only 6 hours after my flight from Bangkok….. I am impressed with the service, the attentiveness, caring, professionalism of the staffs and cleanliness of the hotel is top notch 🙏 I am definitely coming back next year! どうもありがとうございます
Stayed 2 nights in Dec 2023

10/10 Excellent

Luciano

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Best in class.
Stayed 3 nights in Nov 2023

10/10 Excellent

IL HO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient location to acces Makuhari Messe .
Stayed 1 night in Sep 2023

10/10 Excellent

Brandon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym was amazing
Stayed 2 nights in Aug 2023

8/10 Good

Fong Yee

Liked: Cleanliness, staff & service, property conditions & facilities
We love the indoor tennis court and nearby seaside. It happened that morning has a favourable weather with breeze & no summer heat where I enjoyed a jog from the hotel to the seaside.
Stayed 2 nights in Jul 2023