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21c Museum Hotel Chicago

4.0 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for 21c Museum Hotel Chicago

Property entrance
Interior detail
Point of interest
Deluxe Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout drapes
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Pet friendly

Explore the area

Map
55 East Ontario Street, Chicago, IL, 60611
  • Michigan Avenue
    ‪1 min walk‬
  • State Street
    ‪2 min walk‬
  • Northwestern Memorial Hospital
    ‪4 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Double Beds

9.2 out of 10
Wonderful
(33 reviews)
  • 385 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds

9.2 out of 10
Wonderful
(81 reviews)
  • 385 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(118 reviews)
  • 385 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Queen Bed

Deluxe Suite, 1 Queen Bed | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Suite, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 385 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner | Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Corner

9.2 out of 10
Wonderful
(17 reviews)
  • 649 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Luxury Suite, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 550 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes

Studio, 1 King Bed

9.4 out of 10
Exceptional
(19 reviews)
  • 450 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Luxury Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

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includes taxes & fees
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About this property

21c Museum Hotel Chicago

4-star hotel in Downtown Chicago
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, valet parking, and spa services. Change of towels is available on request.
21c Museum Hotel Chicago offers 297 accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 43-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center and 8 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 10000 square feet (929 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, spa services, and multilingual staff. Parking is available onsite for a surcharge.

21c Museum Hotel Chicago is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Lure Fishbar - This restaurant specializes in seafood.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 75 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lure Fishbar

Things to do

  • 24-hour gym
  • Art gallery

Family friendly

  • Free crib
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • 24-hour business center
  • 8 meeting rooms
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 17 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 43-inch plasma TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Valet parking fee: USD 75 per night (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chicago James
James Chicago
James Hotel
James Hotel Chicago
James Chicago Hotel
Chicago James Hotel
James Chicago Hotel Chicago
James Chicago-Magnificent Mile Hotel
James Mile Hotel
21c Museum Hotel Chicago Hotel
21c Museum Hotel Chicago Chicago
21c Museum Hotel Chicago MGallery
21c Museum Hotel Chicago Hotel Chicago

21c Museum Hotel Chicago Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1110 out of 1906 reviews" "
Rating 8 - Good. 375 out of 1906 reviews" "
Rating 6 - Okay. 227 out of 1906 reviews" "
Rating 4 - Poor. 107 out of 1906 reviews" "
Rating 2 - Terrible. 87 out of 1906 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marielie

Liked: Cleanliness, staff & service, property conditions & facilities
Cool aer
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Elan

Stayed 1 night in Sep 2024

10/10 Excellent

Deanna

Stayed 3 nights in Oct 2024

8/10 Good

Kameelah

Traveled with family
Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Great place! Our room was very clean. The staff at the front desk was very nice. Our room had a couple of little quirks like the fragrance was a little too strong for me, personally, it was a little too dark, the shower head was broken so the water came out like a stream, Also, the blinds were broken. Other than that, It's in great proximity to the magnificent Mile, lake/canal and the Starbucks reserve which was really nice to walk to every morning. I would consider staying here again!
Stayed 2 nights in Oct 2024

10/10 Excellent

Matthew, Little Rock

Stayed 3 nights in Sep 2024

6/10 Okay

Roodeline

Traveled with family
Disliked: Property conditions & facilities
It was average, would have preferred something more modern and with new
Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Oct 2024

10/10 Excellent

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities
Super comfortable. Didnt love the pillows, but might have just been my taste. Bed was awesome. Would stay again.
Stayed 5 nights in Sep 2024

4/10 Poor

Scott

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed at other 21C properties and had exceptional service and experiences, until this time. We seemed to have been an interruption to the front desk staff at check in instead of welcomed guests. After reaching our room with a nonfunctional refrigerator and not stocked mini-bar, we were informed it was due COVID from a few years ago. The last straw was when we entered the attached restaurant, that is independent from the hotel’s ownership, and the staff here asked for our drink and food discounts from the hotel. We never received these vouchers at check in. When asking the front desk at 21C about this, we were again met with sighs and eye rolls as they slapped out our vouchers and abruptly turn away. Never did we hear any staff member offer assistance or apologies for any of these incidents. We have even tried to reach a manager through their website to hopefully allow them to understand and be aware of these behaviors, but have not had any responses.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jacqueline, Kernersville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with friendly staff
Stayed 6 nights in Sep 2024

10/10 Excellent

Michael, Waikanae

Stayed 3 nights in Sep 2024

8/10 Good

Josephine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Interesting, well-maintained hotel. Staff isn’t great. We asked multiple times for a fridge in our room and never got it. And for love of god, get rid of the sliding door that doesn’t lock for the bathroom. Asked about complimentary upgrades since I’m VIP and though they were available, was told I’d have to pay.
Stayed 3 nights in Sep 2024

10/10 Excellent

Danny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

4/10 Poor

Hermann

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Jake

Stayed 1 night in Sep 2024

10/10 Excellent

angie

Stayed 1 night in Sep 2024

10/10 Excellent

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed in town for 7 hours but the stay was very enjoyable. Location was perfect
Stayed 1 night in Sep 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel - rooms were clean and my daughter loved the multiple mirrors in the room. We had a minor incident in our room 807 but the front desk manager handled it with kindness and professionalism.I highly recommend this place and we definitely plan to come back.
Stayed 1 night in Sep 2024

10/10 Excellent

jeffrey

Stayed 1 night in Sep 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Khris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

6/10 Okay

douglas

Liked: Cleanliness
Disliked: Staff & service
Not Good and that's all I'm going to say about that.
Stayed 1 night in Sep 2024