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21c Museum Hotel Chicago

4.0 star property

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Photo gallery for 21c Museum Hotel Chicago

Premium bedding, in-room safe, desk, blackout drapes
Interior detail
Property entrance
Point of interest
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Housekeeping

Explore the area

Map
55 East Ontario Street, Chicago, IL, 60611
  • Millennium Park
    ‪15 min walk‬
  • Art Institute of Chicago
    ‪2 min drive‬
  • Navy Pier
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Double Beds

  • 385 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds

  • 385 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • 385 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Queen Bed

Deluxe Suite, 1 Queen Bed | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Suite, 1 Queen Bed

  • 385 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Corner

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Corner

  • 649 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Luxury Suite, 1 King Bed

  • 550 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes

Studio, 1 King Bed

  • 450 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Luxury Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

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About this property

21c Museum Hotel Chicago

4-star hotel in Downtown Chicago
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, valet parking, and conference space. Change of towels is available on request.
21c Museum Hotel Chicago offers 297 accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 43-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center and 8 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 10000 square feet (929 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and dry cleaning/laundry services. Parking is available onsite for a surcharge.

21c Museum Hotel Chicago is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Lure Fishbar - This restaurant specializes in seafood.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 75 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lure Fishbar

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • 24-hour business center
  • 8 meeting rooms
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 17 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 43-inch plasma TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Valet parking fee: USD 75 per night (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chicago James
James Chicago
James Hotel
James Hotel Chicago
James Chicago Hotel
Chicago James Hotel
James Chicago Hotel Chicago
James Chicago-Magnificent Mile Hotel
James Mile Hotel
21c Museum Hotel Chicago Hotel
21c Museum Hotel Chicago Chicago
21c Museum Hotel Chicago MGallery
21c Museum Hotel Chicago Hotel Chicago

21c Museum Hotel Chicago Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1068 out of 1841 reviews
Rating 8 - Good. 375 out of 1841 reviews
Rating 6 - Okay. 214 out of 1841 reviews
Rating 4 - Poor. 101 out of 1841 reviews
Rating 2 - Terrible. 83 out of 1841 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet. Very convenient location for food, shopping and entertainment.
Stayed 2 nights in Jan 2025

2/10 Terrible

Kamil

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HATED THIS HOTEL AND UNFRIENDLY STAFF - NOT TO MENTION THE LACK OF BASIC NECESSITIES SUCH AS A PLUG IN CORD FOR MY PHONE CHARGER - NOT TO MENTION THERE WAS NOBODY TO BRING IN MY BAGS….THEY HAVE NO BELLBOY AND CONSIDER THEMSELVES A LUXURY HOTEL - NEVER COMING HERE AGAIN AND THIS IS MORE LIKE A 2 STAR HOTEL - OF COUSE THE SAUNA DIDN’T EVEN WORK AND I WAS CHARGED $100 BECAUSE I TRIED TO TIDY UP THE ROOM SO THE CLEANING LADY WOULD NOT HAVE TO WORK SO MUCH - I HAVE BEEN TO MANY LUXURY HOTELS IN CHICAGO AND ALTHOUGH THIS PLACE IS ADVERTISED AS A 4 STAR HOTEL IT IS MORE LIKE A 2 STAR MOTEL VIBES ONCE YOU ACTUALLY GET INSIDE… DO NOT BE FOOLED BY THE PICTURES!!!!! FROM MY EXPERIENCES - HOTEL NEEDS A MAJOR RENOVATION I WAS SUPER EMBARRASSED TO BRING MY GF HERE - PLUS MUCH NICER STAFF AT THR FRONT DESK - YOU PEOPLE SHOULD BE ASHAMED OF YOURSELVES AND THE SERVICE YOU PROVIDE - ADDITIONALLY I WILL MAKE IT MY LIFES MISSION TO MAKE SURE NONE OF MY FRIENDS NOR FAMILY STAY AT THIS DUMP… NOT TO MENTION THE LIGHTING IN THE ROOM DID NOT WORK I REGRET BOOKING THIS
Stayed 3 nights in Jan 2025

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Jeremy

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Jessica

Stayed 2 nights in Jan 2025

10/10 Excellent

LaToya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Amandine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro: Clean, great bed sheets. Cons: lack of outlets to charge, no microwave and parking is expensive.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ahmad, Bolingbrook

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2025

10/10 Excellent

Jerod, Dana

Stayed 2 nights in Jan 2025

10/10 Excellent

Lizbeth

Stayed 1 night in Dec 2024

10/10 Excellent

Brandy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jiayi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice recent renovated hotel, building is old but has good shower water pressure. However, the ac is tooooo loud.
Stayed 1 night in Dec 2024

10/10 Excellent

Nalleli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Susana

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
dirty rooms, bathroom door not opening - good location
Stayed 3 nights in Sep 2024

6/10 Okay

Roshanda

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ataff was very helpful
Stayed 3 nights in Dec 2024

6/10 Okay

Ana

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Ruslan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Khadijah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 stay. No complaints on hotel room or staff. Close enough to walk to stores and food places. I will book again!
Stayed 1 night in Dec 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Francine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The art exhibit inside the hotel was so cool and interesting!
Stayed 1 night in Dec 2024

10/10 Excellent

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
With the exception of being in downtown Chicago and all the city noise that accompanies, this was the quietest hotel I’ve ever been in. And they were booked! Awesome and the property was spotless.
Stayed 3 nights in Dec 2024

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort

Solid no frills hotel

Fun hotel at a great price. Though the hotel is newer, it was another hotel previously. Some of the fixtures from the previous hotel are still in the rooms and are falling apart. Rooms could use more closet space. Customer service was not bad at all, just very slow. There is usually only one valet working so parking and getting your car is a little slow. Great location, just be aware there is construction in the area, so it’s a little loud. The walls and windows are not sound proof at all. Though this hotel is part of the Accor group, if you are looking for luxury, this hotel is not it. The art gallery is a nice element.
Stayed 3 nights in Dec 2024

10/10 Excellent

Steve

Stayed 1 night in Dec 2024