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Best Western Des Plaines/O’Hare

2.5 star property

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Photo gallery for Best Western Des Plaines/O’Hare

Reception
Exterior
Lobby
Standard Room, 1 King Bed, Non Smoking, Hot Tub | Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes
Indoor pool

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
1231 Lee St, Des Plaines, IL, 60018
  • Allstate Arena
    ‪3 min drive‬
  • Rivers Casino
    ‪6 min drive‬
  • Donald E. Stephens Convention Center
    ‪7 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed) | Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(44 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Hot Tub

Standard Room, 1 King Bed, Non Smoking, Hot Tub | Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Hot Tub

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed) | Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

7.2 out of 10
Good
(5 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Quality Inn O'Hare Airport

  • Breakfast included
  • Free airport shuttle
  • Free WiFi
  • Restaurant
3.7 out of 5, Good, (1352)
$112 nightly
The price is $112 total
includes taxes & fees
Quality Inn O'Hare Airport

About this property

Best Western Des Plaines/O’Hare

Des Plaines hotel close to Allstate Arena
This smoke-free hotel features an indoor pool, coffee/tea in a common area, and a business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Best Western Des Plaines/O’Hare offers 50 accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

This Des Plaines hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool.
Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a business center and a meeting room. Guests can enjoy a complimentary breakfast. This Des Plaines hotel also offers an indoor pool, a vending machine, and multilingual staff. Complimentary covered self parking is available on site.

Best Western Des Plaines/O’Hare is a smoke-free property.

Guests are offered a complimentary continental breakfast.

Languages

Bosnian, English, Hindi, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from November 21 2024 to December 31 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Des Plaines O'Hare
Best Western Hotel Des Plaines O'Hare
Best Western Plaines Inn
Best Western Plaines
Best Western Des Plaines Hotel Des Plaines
Des Plaines Best Western
Best Western Des Plaines Inn
Des Plaines O’hare Des Plaines
Best Western Des Plaines/O’Hare Hotel
Best Western Des Plaines/O’Hare Des Plaines
Best Western Des Plaines/O’Hare Hotel Des Plaines

Best Western Des Plaines/O’Hare Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 385 out of 1005 reviews
Rating 8 - Good. 255 out of 1005 reviews
Rating 6 - Okay. 158 out of 1005 reviews
Rating 4 - Poor. 78 out of 1005 reviews
Rating 2 - Terrible. 129 out of 1005 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Apr 2025

2/10 Terrible

Annel

Stayed 1 night in Mar 2025

10/10 Excellent

Lissette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this location because it was near many restaurants and quiet. I felt safe enough that I went walking to a restaurant a few blocks from the hotel. I also liked the free breakfast they offered. There were many options to choose from like scrambled eggs, muffins, cereal, etc. The parking lot for the hotel was convenient too! They have an open area in the back otherwise they offer sheltered parking spots on the side of the hotel.
Stayed 2 nights in Mar 2025

4/10 Poor

Cory

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was good. Our friends room was not. We arrived late in the evening. 1 hour later the airline cancelled our flight and reschedule a day later. We asked the lobby to switch our rokm the the next evening and we woukd head back home & return the next evening. They said no. So we left and did not book them the next day.
Stayed 1 night in Apr 2025

10/10 Excellent

Tiffany

Stayed 1 night in Apr 2025

8/10 Good

Heather

Stayed 1 night in Mar 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Minhaj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*****
Stayed 1 night in Feb 2025

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Hotel above us leaked water in our room from the smoke alarm.. fire department showed up..
Stayed 2 nights in Mar 2025

8/10 Good

Inna

Traveled with group
Liked: Cleanliness, staff & service
Decent place to stay for an overnight trip in Chicago. It's close to the airport and there are some small restaurants nearby. The pool was still being renovated when we stayed, but the room was very clean and in good condition.
Stayed 1 night in Mar 2025

8/10 Good

Alyssa

Traveled with group
Liked: Amenities
The rooms were not very clean. Hair all over the bathroom. Black fuzzy on the bedding. Staff always on personal phone calls. I checked into my room and had just settled in and someone knocked on my door. Another guest was assigned my room and they key they had worked on my door. Very scary. Breakfast was delicious with many different options. Not horrible for what I paid. Works for a night for a concert at Allstate if you are going to drive or uber as it is not walking distance.
Stayed 1 night in Mar 2025

2/10 Terrible

Regaining

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This place doesn't deserve to be called a Best Western. Bed sheets needed to be replaced, pool looks permanently closed, despite it being listed as a current amenity on both their website and Expedia. Breakfast bar had bugs present and dirty juice dispensers that left black specs in the juice. It was so bad i left after one night despite booking 2 nights. Do NOT recommend.
Stayed 2 nights in Mar 2025

6/10 Okay

Nancy, Oklawaha

Liked: Staff & service
Disliked: Amenities
Overpriced and nowhere near as nice as other Best Westerns. Not the safest area. And the parking lot is in the back. The eggs were green, the sausage links seemed old and reheated, several apples were rotten. The front desk was nice. But, pool was empty and not open for use. Didn’t understand the $100 deposit. There’s nothing there as far as incidentals.
Stayed 2 nights in Mar 2025

6/10 Okay

Dharani

Liked: Staff & service
Disliked: Property conditions & facilities
I stayed for three nights and didn’t receive room service even once—not even a check-in. The blankets were super flimsy, and honestly, I expected at least a complimentary water bottle in the room. For the price, the amenities felt lacking. On the brighter side, the breakfast was solid and the staff were friendly, which I appreciated. But overall, the experience could’ve been much better with a little more attention to comfort and service.
Stayed 3 nights in Mar 2025

10/10 Excellent

Emiliano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing the ladies in the dining area were wonderful!!! The room was nice and spacious. It was a convenient area shopping restaurants, and the Allstate Arena was about 10 minutes away, so it was perfect for me and my husband I would definitely return on my next visit 10 out of 10.
Stayed 3 nights in Mar 2025

8/10 Good

Kayla

Stayed 1 night in Mar 2025

4/10 Poor

Juhyun

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The doors have gaps at the top and when brought to their attention they basically said somebody can “fix” it but that never happened. Also, I don’t know how they would ever fix it because the door itself just doesn’t fit the frame. This is such an invasion of privacy and made us feel somewhat unsafe. The noise from the other rooms and train running outside can be heard very clearly. The sound proofing is very poor and my companion had a hard time sleeping while we stayed at the hotel. The toilet also doesn’t flush properly and requires over 30 minute wait time between flushes. Also, we found an ant in the bed on our last morning. Hard to say there were any other bugs under the sheets, but it definitely disturbed me. The room keys kept getting demagnetized multiple times during our stay. It happened even when the card was away from any electronic device and it was very annoying. You would not expect that to be the case in this day and age.
Stayed 3 nights in Mar 2025

8/10 Good

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine for how it was priced but i hated the fact the keycards failed multiple times and had to get reset. But overall was a good stay for what i went for!
Stayed 3 nights in Mar 2025

10/10 Excellent

Kearstyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Santu

Liked: Cleanliness
Great
Stayed 1 night in Mar 2025

8/10 Good

Charles

Stayed 1 night in Mar 2025

10/10 Excellent

stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Nov 2024

8/10 Good

Maria Ybonne

Stayed 5 nights in Feb 2025

8/10 Good

Estfany

Stayed 1 night in Mar 2025