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Best Western River North Hotel

2.5 star property

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Photo gallery for Best Western River North Hotel

Rooftop terrace
Premium Suite, 2 Double Beds, Non Smoking, Refrigerator (with Sofabed) | Pillowtop beds, in-room safe, desk, laptop workspace
Bar (on property)
Reception
Indoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Room service
  • Bar
  • Gym
  • Parking available
  • Pool

Explore the area

Map
125 W Ohio St, Chicago, IL, 60654
  • State Street
    ‪4 min walk‬
  • Michigan Avenue
    ‪8 min walk‬
  • Merchandise Mart
    ‪9 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking

  • 340 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Suite, 2 Double Beds, Non Smoking, Refrigerator (with Sofabed)

Premium Suite, 2 Double Beds, Non Smoking, Refrigerator (with Sofabed) | Pillowtop beds, in-room safe, desk, laptop workspace

Premium Suite, 2 Double Beds, Non Smoking, Refrigerator (with Sofabed)

  • 500 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible, Bathtub

  • 340 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking (Larger Room)

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking (Larger Room)

  • 340 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub (Larger Room)

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible, Bathtub (Larger Room)

  • 340 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator (Living Room;with Sofabed)

Pillowtop beds, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Non Smoking, Refrigerator (Living Room;with Sofabed)

  • 500 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator

Suite, 1 King Bed, Non Smoking, Refrigerator | Pillowtop beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Pillowtop beds, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub

  • 340 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Pillowtop beds, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

  • 534 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Pillowtop beds, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Accessible, Non Smoking (Walk-in Shower;with Sofabed)

Pillowtop beds, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed, Accessible, Non Smoking (Walk-in Shower;with Sofabed)

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Best Western River North Hotel

Hotel in Downtown Chicago
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and a 24-hour business center are onsite.
Best Western River North Hotel offers 150 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay movies.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western River North Hotel features an indoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center. This business-friendly hotel also offers a rooftop terrace, a vending machine, and multilingual staff. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Best Western River North Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Pizzeria Ora - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (USD 49 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 15 to 50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Pizzeria Ora

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • Indoor pool
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from March 14 to March 26:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 50 per person
  • Self parking fee: USD 49 per day (in/out privileges)
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Hotel River North
Best Western River North
River North Best Western
Best Western Chicago
Chicago Best Western
Best Western River North Hotel Chicago
Best Western River North Hotel
Best Western River North Chicago
Best River Hotel Chicago
Best Western River North Hotel Hotel
Best Western River North Hotel Chicago
Best Western River North Hotel Hotel Chicago

Best Western River North Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 428 out of 1007 reviews
Rating 8 - Good. 257 out of 1007 reviews
Rating 6 - Okay. 156 out of 1007 reviews
Rating 4 - Poor. 84 out of 1007 reviews
Rating 2 - Terrible. 82 out of 1007 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Rixedy

Disliked: Cleanliness, property conditions & facilities, room comfort
It was extremely noise. Contraction working stated at 8am really bad Noise
Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! We parked at the underground parking but no helpful signage to the direction of the lobby. We wish there was a ramp and not just stairs going up to the lobby to ease the flow of luggage. Overall okay stay.
Stayed 1 night in Nov 2024

6/10 Okay

rajesh

Business traveler
Disliked: Cleanliness
Stay at best western chicago
Rooms were good and well maintained. Not so good experience when it came to parking, the underground parking garage needs redesign.its not properly spaced to park, would have helped if there was continental breakfast available, at least something that could be considered after 49$ parking charge
Stayed 1 night in Nov 2024

8/10 Good

Min

Stayed 2 nights in Oct 2024

6/10 Okay

Charlotte

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Paying $50 to park I would expect a spot to be available at all times. And the tv remote didn’t work and we could get anyone at the front desk to answer the phone to help out.
Stayed 1 night in Nov 2024

2/10 Terrible

Deanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Dylan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction right outside are windows all night
Stayed 1 night in Nov 2024

8/10 Good

Rebeccah

Liked: Cleanliness, staff & service, room comfort
Decently maintained older hotel. The service was good and the clerks were helpful. Our room was large, clean, and overall our stay was pleasant. My only complaint is the bed was very firm, however I slept well. We were delighted that this hotel had a microwave/refrigerator available, as those amenities are extremely difficult to find anymore, and we need them for special dietary restriction reasons. The on-site parking was a huge plus, and the rate was very reasonable for downtown Chicago. This was a pleasant experience overall.
Stayed 1 night in Nov 2024

6/10 Okay

Zenaida

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Parking Should be included with room. Prices for parking is outrageous.
Stayed 1 night in Nov 2024

6/10 Okay

Navraj

Disliked: Staff & service
Poor
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Eugene

Liked: Staff & service
The pool was cool ! Top deck !
Stayed 2 nights in Nov 2024

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service clerk was fantastic
Stayed 1 night in Nov 2024

6/10 Okay

Vicki

Traveled with family
Liked: Staff & service
Stayed 2 nights in Nov 2024

4/10 Poor

Haley

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms needed a lot of updates or upgrades and basic upkeep, black smudges on walls and doors, odor in room, no pen and paper. Not a lot of vending or snack options. To jam packed
Stayed 1 night in Nov 2024

10/10 Excellent

tramell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest
Stayed 2 nights in Oct 2024

2/10 Terrible

diva

Stayed 1 night in Oct 2024

2/10 Terrible

Mathew

Disliked: Cleanliness, staff & service
8am neumatic drill below made the room shaker complained no one seemed to care
Stayed 1 night in Oct 2024

8/10 Good

Lauren

Stayed 2 nights in Oct 2024

2/10 Terrible

Silviya

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Ed

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The parking garage was nice and the attendant was very friendly (Walter?). Breakfast was good and just the right amount. Room was outdated - heater/ac did not work properly and there was no soap at the sink. Shower head only could get half water (from tub spout) and drained slowly.
Stayed 1 night in Oct 2024

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service
Clean
Nice small hotel. Not much of a view but the room was clean and bed was okay. Nice looking pool but i didn't go swimming.
Stayed 1 night in Oct 2024

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Mary

Liked: Cleanliness
Not Bad
It was good enough and I will stay here again. This was my fourth stay here and I was in the section of the building off to the side with the door in the parking area. The room wasn’t quite as nice as rooms I’ve had in the main section. It was clean and pretty spacious. But it was right on Ohio Street which was busy and noisy. The wifi was terrible. But the location is excellent and the bed was pretty comfortable. The bathroom was fine.
Stayed 2 nights in Oct 2024

2/10 Terrible

nikhil

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC and fan were not working. Check in was at 3pm and we showed up at 5pm and the room was still being cleaned. Overall bad experience at this hotel.
Stayed 1 night in Oct 2024