4/10 Poor
Kim
Traveled with family
Jun 18, 2025
Disliked: Cleanliness, staff & service
Overall the stay was ok, but a few initial things impacted the entirety of the stay. The bathroom was dirty at check-in, with urine spots on the floor by the toilet, on the toilet front/base, under the seat/backslash. Housekeeping was already gone for the day. The house-man was supposed to come later to clean, but our kids needed to go to the bathroom, so we cleaned it up ourselves with Clorox wipes we had (and luckily my wife brings gloves to clean, just in case). They did come later to drop off more towels that we requested (only 3 were there), and were supposed to clean, but we couldn't tell that they did (since we already did the majority of the work). The following day, we did not get housekeeping and we had to request a particular time the following day. We were not informed that housekeeping was only every other day either, so overall we only received housekeeping 1 out of 4 days.
As far as room condition, it was ok. The sofa was creaky and the cushions were thin. The room itself was missing it's room number placard, which made us unsure initially if it was our room - we had to test our keys to verify we were at the right room. The outdoor pool apparently has been out of order for a long time, as it was covered and the cover was full of algae.
The front desk staff was a mixed bag, some definitely just pushing off requests by saying 'management will be in tomorrow morning' but some were helpful.
Kim
Stayed 4 nights in Jun 2025
