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citizenM Chicago Downtown

4.0 star property

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Photo gallery for citizenM Chicago Downtown

Terrace/patio
Exterior
Interior
Interior
Room, 1 King Bed, City View | View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
80 East Wacker Place, Chicago, IL, 60601
  • Michigan Avenue
    ‪1 min walk‬
  • Chicago Riverwalk
    ‪2 min walk‬
  • Millennium Park
    ‪5 min walk‬
  • Chicago, IL (MDW-Midway Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed

9.0 out of 10
Wonderful
(345 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(24 reviews)
  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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The price is $345 total
includes taxes & fees
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About this property

citizenM Chicago Downtown

4-star hotel in Downtown Chicago
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
CitizenM Chicago Downtown offers 280 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Business amenities at this 4-star property consist of a 24-hour business center, 3 meeting rooms, and coworking spaces.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, coffee/tea in a common area, and express check-in.

CitizenM Chicago Downtown is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - open 24/7 - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (60 inch wide door)
  • Hand-held showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20.00 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

citizenM Chicago Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2414 out of 3196 reviews
Rating 8 - Good. 506 out of 3196 reviews
Rating 6 - Okay. 142 out of 3196 reviews
Rating 4 - Poor. 64 out of 3196 reviews
Rating 2 - Terrible. 70 out of 3196 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Stay
Stayed 1 night in Mar 2025

8/10 Good

Khatira

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique, clean and chic. For business travelers this is great. Not recommended for families or couples. The room was super small. But very clean and comfortable. Also not great for anyone who is not technology savvy stove everything is controlled by their tablet in the room
Stayed 1 night in Mar 2025

10/10 Excellent

Abbigail

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty, close to the river, super nice staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sergio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Affordable. Great ambiance.
Stayed 4 nights in Mar 2025

8/10 Good

Reagan

Stayed 2 nights in Feb 2025

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Loved
Stayed 1 night in Mar 2025

10/10 Excellent

Rupinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and very clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Rachel

Stayed 3 nights in Mar 2025

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Miyann

Stayed 1 night in Mar 2025

8/10 Good

Coleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Joselin

Stayed 1 night in Feb 2025

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy and efficient! Thank you!
Stayed 1 night in Mar 2025

10/10 Excellent

Todd

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Citizen M concept of small but cleverly designed, comfortable, high-tech rooms and welcoming, hip public spaces. The Chicago location could not be better located, right on Michigan avenue easily. Walkable shopping in the Riverwalk. The hotel is spotlessly clean. The staff we encountered at check-in and in the breakfast and bar areas were friendly, welcoming, and helpful. We came for a friends trip, booked multiple rooms, but always had easy comfortable spots to get together in the lounge. Lounge. Breakfast was $20, and much better anticipated. I have also stayed in the citizen M in London, and based on those two stays, I'd confidently book a Citizen M any time.
Stayed 2 nights in Mar 2025

10/10 Excellent

Meredith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Room perfect for a single traveler. 2 people would have been a tight fit. The bathroom and room were brand new and very clean. The whole room was controlled by an iPad which was great.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jada

Traveled with partner
It was a very clean and friendly environment!
Stayed 1 night in Mar 2025

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful. Hotel is modern and very nice.
Stayed 3 nights in Mar 2025

6/10 Okay

Shawn

Liked: Staff & service
Disliked: Cleanliness
Rooms were absolutely tiny. Like being in a cruise ship
Stayed 2 nights in Mar 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Must Stay Hotel

Vibrant, modern, and very clean hotel that is centrally located close to everything Chicago has to offer. The hotel itself made us feel 10 years younger with the funky decor and iPad controlling the entire room! The outdoor patio was a great way to have a drink outside while watching the Chicago streets below and the staff did a wonderful job with the check in/check out process. Yes, the room is a bit tight and a little awkward with climbing over someone in bed/bathroom situation … but for the cost and location, you can’t beat it. The lack of a coffee machine in the room and no onsite parking were the only issues (it was a bit stressful finding a parking garage/navigating the under streets of the city). Will definitely recommend and stay again!
Stayed 2 nights in Mar 2025

10/10 Excellent

Rishit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Jan 2025

8/10 Good

Charles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
While everything was fairly new and clean, the room was much smaller than we could have ever imagined. Had no idea what to expect. Everyone was very friendly and close enough to everything that we were able to walk everywhere.
Stayed 2 nights in Mar 2025

10/10 Excellent

Tranean

Liked: Cleanliness, staff & service, property conditions & facilities
No parking!
Stayed 2 nights in Feb 2025

10/10 Excellent

Jamilah

Stayed 2 nights in Mar 2025

10/10 Excellent

Alina

Stayed 1 night in Mar 2025

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

We got here and it was more of a hostel experience rather than hotel which is expressed on the site. Once we got into our room our towels were dirty and full of makeup. We opened our curtains to watch the river, left to go to dinner and our curtains were moved. Both front and curtain, have 15 min of talking to front desk about this and being gas lit. Would not recommend.
Stayed 1 night in Mar 2025