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MainStay Suites Joliet I-55

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for MainStay Suites Joliet I-55

Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency, Upgrade) | Desk, iron/ironing board, free cribs/infant beds, rollaway beds
Lobby
Indoor pool
Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency, Upgrade) | Desk, iron/ironing board, free cribs/infant beds, rollaway beds
Exterior

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Pet friendly
    Pet friendly
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning

Explore the area

Map
3235 Norman Ave, Joliet, IL, 60431
  • Westfield Louis Joliet Shopping Mall
    11 min walk
  • Mistwood Golf Club
    5 min drive
  • Lewis University
    9 min drive
  • Joliet, IL (JOT-Joliet Park District)
    7 min drive

Room options

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency)

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 Queen Bed

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking (Efficiency, Upgrade)

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 1 Queen Bed with Sofa bed, Non Smoking (Efficiency, Upgrade)

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency, Upgrade)

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency, Upgrade)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency)

Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency) | Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 1 Queen Bed, Accessible, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 Queen Bed

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Wingate by Wyndham - Joliet

Pool
Hot Tub
Breakfast included
Parking included
4.2 out of 5, Very Good, (1004)
The price is $97
per night
$112 total
includes taxes & fees
Dec 7 - Dec 8
Wingate by Wyndham - Joliet

About this property

MainStay Suites Joliet I-55

Joliet hotel with indoor pool
This smoke-free hotel features an indoor pool, a spa tub, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite.
MainStay Suites Joliet I-55 offers 60 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a spa tub are on site.
MainStay Suites Joliet I-55 features an indoor pool and a spa tub. Wireless Internet access is complimentary. This Joliet hotel also offers coffee/tea in a common area, a fireplace in the lobby, and laundry facilities. Onsite self parking is complimentary. A total renovation of this property was completed in February 2023.

MainStay Suites Joliet I-55 is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Indoor pool
  • Spa tub

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per week, plus a deposit of USD 33.90 per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 33.90 per week
  • Pet fee: USD 30 per pet, per week
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not served at this property

Property is also known as

Comfort Inn North Hotel Joliet
Comfort Inn North Joliet

MainStay Suites Joliet I-55 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 212 out of 546 reviews" "
Rating 8 - Good. 180 out of 546 reviews" "
Rating 6 - Okay. 72 out of 546 reviews" "
Rating 4 - Poor. 38 out of 546 reviews" "
Rating 2 - Terrible. 44 out of 546 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Really like it. Definitely would go back again
Stayed 1 night in Jun 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros > Cons
Overall it ended up being suitable. Iā€™d probably stay again. A few things I didnā€™t enjoyā€¦ 1 apparently this is a pet friendly hotel which is great I love dogs. But the 2 dogs the were next door to each other having a barking contest all day when their humans were gone was not fun listen to. (They sounded huge not little yappy dogs) 2 the room could have been a bit cleaner. The bed and important stuff was fine. However, the fridge was just grimy on the outside but the inside was immaculate. The restroom was really clean but the hair dryer had what looked like red hair dye all over it. I cleaned it because I didnā€™t feel it was necessary to call the front desk about and I didnā€™t want to get blamed for it either. 3 the continental breakfast was very, well donā€™t count on it to be fulfilling. It was mini mini muffins, juice and coffee. While I didnā€™t count on that as my food source it came in handy when I woke up at 6 with a migraine and needed a bite to eat so I could take medicine and go back to sleep. (Btw there is a Dunkinā€™ Donuts close by and found the people there super nice and went there every morning) So as you can see it had its ā€œconsā€ but nothing horrible enough to keep me away.
Stayed 3 nights in Jul 2024

10/10 Excellent

Salma

Stayed 2 nights in Aug 2024

8/10 Good

Suzanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Keaira

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Smell really bad , burnt bedding
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Deborah

Stayed 1 night in Jul 2024

2/10 Terrible

Kelly

Disliked: Cleanliness, amenities, property conditions & facilities
This place was filthy and smelled!! The hallways smelled like pot half of the time!! My clothes even smelled when I left. There was supposed to be breakfast ( muffins) until 10:00 a.m. Three days in a row I went down around 9:30 and nothing. The only good thing was the front desk clerks were pleasant. I would never had paid $140 a night!! It was even worth $50.
Stayed 3 nights in Jul 2024

8/10 Good

Carolyn

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Okay
Stayed 5 nights in Jun 2024

8/10 Good

JODIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Thomas

Traveled with family
Disliked: Staff & service, amenities
No wake up calls twice..Breakfast poor quality.No room service for 4 days had to go down and get our new towels.Not acceptable.
Stayed 4 nights in Jun 2024

10/10 Excellent

Nazzie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great šŸ˜ƒšŸ‘
Stayed 4 nights in Jun 2024

6/10 Okay

Holly

Traveled with family
Liked: Cleanliness, staff & service
There was a butter knife holding up our shower rod, there was no console or dresser, just a wide open space. It was odd.
Stayed 1 night in Jun 2024

6/10 Okay

Jenelle

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very outdated and not functional. More extended stay not built for function. Full kitchen but no dresser. Bathrooms need updated and repainted.
Stayed 1 night in Jun 2024

8/10 Good

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 3 night stay,
We were in Joliet for 3 nights at the Old Canal Days in Lockport as an Art Vendor. This place had excellent guest reception, great breakfast, a pool and allowed my pet for a minimum fee of 10$. Wow it was a great stay! I woul give it 5 stars, but only one fork in the room and no wash cloths. Otherwise, I will still try to make my long trip stays a Main Stay!
Stayed 3 nights in Jun 2024

2/10 Terrible

Janette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk employees are rude. On my previous stay months ago I was told by management if I arrive (flight) lands past midnight I do not have to get the room for the night before if I am checking in, in the middle of the night and will get a refund so I took that advice for my next stay. When I arrived at 2:30 am this past memorial weekend my flight landed at 1am a front staff was being rude and stating that is not their policy that I would have to come back at 8am to get a room (not sure the difference since it was just a few hours later). I arrived at 8am and the manager and the employee were there and the manager started acting rude and arrogant since he already knew what had happened by the time I got there. He was not being understanding as I was expressing my concerns and explaining what a previous manager told me. He said I can go stay somewhere else and he would cancel my reservation for having an ā€œattitudeā€ which it was not the case since they had the attitude when I approached the desk. I had to apologize to him and tell him I donā€™t want my reservation to cancel as I had slept in the car while I waited for 8am which he did not care. After I apologized he gave me my room keys and they gave me a dirty room that the shower head was broken and was throwing water all over the bathroom. I will never go back as I travel to Joliet often.
Stayed 2 nights in May 2024

10/10 Excellent

Isu

Liked: Staff & service, property conditions & facilities
10/10 service
Stayed 3 nights in May 2024

10/10 Excellent

RUSLAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm and cozy. Friendly personal. Good location
Stayed 1 night in May 2024

10/10 Excellent

Aissatou

Liked: Cleanliness, staff & service, property conditions & facilities
I felt safe at this property. I would say itā€™s worth the price especially on such short notice. The staff is very kind and helpful. Would book again.
Stayed 4 nights in May 2024

10/10 Excellent

Laura

Liked: Staff & service
Disliked: Property conditions & facilities
Customer service is amazing! Great service staff
Stayed 3 nights in May 2024

8/10 Good

Mathew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Michele

Traveled with family
Disliked: Cleanliness, property conditions & facilities
May Illinois 2024
Most the outlets in the walls and lamps did not work. So it was hard to plug in devices. One outlet was missing a cover, dangerous. Water was dripping on floor in bathroom from heat lamp fixture on ceiling. Curtains were stained, brown unknown substance. No usb outlets, out of date. No hangers in closet. No iron or ironing board. Tried to use the phone in the room to call the front desk. Phone did not work, phone jack was ripped out of the wall. Pool and pool water seemed dirty, does not seem to get proper cleaning. Room keys initially did not work, had to go to front desk to be fixed. Elevator had rough movements and made lots of noise, seemed like it was ready to break. Breakfast was only cereal, yogurt, toast, bagels, pancakes, sausage and eggs, not much of a varity. My stomach was upset after eating the breakfast. Room size was large. Nice microwave, dishwasher, stove top and fridge. Small TV and Tv position was hard to see fron couch.
Stayed 2 nights in May 2024

8/10 Good

Adrienne

Traveled with family and small children, Traveled with family
Liked: Staff & service
Great staff. Room was fine. Pool was fun and seemed clean.
Stayed 1 night in Apr 2024

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

heather

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024