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Congress Plaza Hotel

3.5 star property

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Photo gallery for Congress Plaza Hotel

Aerial view
Lobby
Family Suite | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Junior Suite, City View | Living area | TV
Exterior detail

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • Bar
  • 24/7 front desk
  • Parking available

Explore the area

Map
520 South Michigan Avenue, Chicago, IL, 60605
  • Art Institute of Chicago
    ‪8 min walk‬
  • Millennium Park
    ‪9 min walk‬
  • Grant Park
    ‪16 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Accessible Standard Room, 2 Double Beds

Accessible Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Accessible Standard Room, 2 Double Beds

8.0 out of 10
Very good
(47 reviews)
  • 251 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, City View

Junior Suite, City View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, City View

7.0 out of 10
Good
(2 reviews)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Lake View, Lakeside

Standard Suite, 1 King Bed, Lake View, Lakeside | Living room | TV

Standard Suite, 1 King Bed, Lake View, Lakeside

8.6 out of 10
Excellent
(17 reviews)
  • 538 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Queen Room, Interior View

Queen Room, Interior View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Queen Room, Interior View

8.2 out of 10
Very good
(119 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

Family Suite | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Suite

7.6 out of 10
Good
(60 reviews)
  • 538 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, 1 King Bed, Lake View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Lake View

8.4 out of 10
Very good
(171 reviews)
  • 251 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.8 out of 10
Good
(451 reviews)
  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Lake View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Lake View

8.0 out of 10
Very good
(113 reviews)
  • 251 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.8 out of 10
Good
(469 reviews)
  • 278 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Housekeeping
3.6 out of 5, Good, (2239)
$210 nightly
The price was $234
The price is $210 total
includes taxes & fees
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About this property

Congress Plaza Hotel

Hotel in Downtown Chicago
Along with 2 restaurants, this smoke-free hotel has 2 bars/lounges and a fitness center. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business center, and conference space. Housekeeping is available on request.
Congress Plaza Hotel offers 870 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Premium cable television is provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Business-related amenities consist of a business center and meeting rooms.

Public areas are equipped with complimentary wired and wireless Internet access. Event facilities measuring 50000 square feet (4645 square meters) include conference space. This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Congress Plaza Hotel is a smoke-free property.

Full breakfasts are available for a surcharge between 6:30 AM and 11:00 AM on weekends.
Tavern Tap - This sports bar serves breakfast only.
Tavern Tap - Onsite sports bar. Open select days.
Room service (during limited hours) is available.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (USD 62 per night)

Food and drink

  • Weekend full breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 23 for adults and USD 12 to 18 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Tavern Tap
  • Tavern Tap

Things to do

  • Bicycle storage
  • Gym
  • Shopping

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 50,000 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Hand-held showerhead
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 14 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1893
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 49.00
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 59.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 16 to 23 for adults, and USD 12 to 18 for children
  • Uncovered self parking fee: USD 62.00 per night
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-out fee: USD 59.00 (subject to availability)
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Congress Hotel
Congress Hotel Plaza
Congress Plaza
Congress Plaza Chicago
Congress Plaza Hotel
Congress Plaza Hotel Chicago
Hotel Congress Plaza
Plaza Congress Hotel
Congress Hotel Chicago
Congress Plaza Hotel Hotel
Congress Plaza Hotel Chicago
Congress Plaza Hotel Hotel Chicago

Congress Plaza Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 3803 out of 8914 reviews
Rating 8 - Good. 2445 out of 8914 reviews
Rating 6 - Okay. 1379 out of 8914 reviews
Rating 4 - Poor. 719 out of 8914 reviews
Rating 2 - Terrible. 568 out of 8914 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey, Bayonne

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2025

8/10 Good

Ritu

Liked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and stay. Could have cleaned the shower drain as requested.
Stayed 3 nights in Mar 2025

10/10 Excellent

Quintina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Center to all. Clean.

Very clean. Needed a blanket. Heat took very long to come on. Better TV channels. But overall very nice stay
Stayed 3 nights in Apr 2025

8/10 Good

Charles

8/10 Good

Daniel

Liked: Staff & service, amenities
Switched us rooms after the first one smelled terrible. Good service in that aspect but shouldn’t have had a moldy smelling room. Second one much better and was perfect
Stayed 2 nights in Apr 2025

10/10 Excellent

Neil

Stayed 5 nights in Apr 2025

8/10 Good

Molly

Traveled with partner
Liked: Cleanliness, staff & service, amenities
For how old the building is, it’s kept in great shape. We were greeted every time we came in and out, and room service was easily accessible when we needed it. Our room was quite hot when we came in though, and the toilet took a while to flush, but those weren’t huge deals to us. It’s also located in a perfect spot for “tourists” or anyone who wants to walk around the city.
Stayed 4 nights in Apr 2025

2/10 Terrible

Parinita

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had room booked which had another room next door, there's door shared between 2 rooms. We complained multiple times about the noise happening next door but staff couldn't take quicker action on it. We got the room changed at mid night which wasn't clean and didn't had spaciousness. We were extremely tired so we compromised and tried to sleep off but faced disturbed sleep cycle, extreme exhaustion and our whole travel got impacted due to it.
Stayed 1 night in Apr 2025

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent location. Rooms are updated and ok. Hallways are not exactly attractive. Bathrooms need better and higher toilets.
Stayed 4 nights in Apr 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Historical hotel with architectural elegance.
Stayed 3 nights in Apr 2025

10/10 Excellent

Joy, Necedah

Liked: Cleanliness, staff & service, property conditions & facilities
Left my whole life in Chicago and never stayed in a hotel downtown. The Congress is very historic and old, but the condition of the property, the staff and the beauty of it all one me over I would stay here again, very affordable and best location ever just don’t park next-door. Find a more affordable lot close by and walk to the hotel otherwise you will be trapped in the garage ( no ins and outs) and charged $68! 3/4 of the cost of a room
Stayed 1 night in Mar 2025

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms; comfortable; 2-night stay with my daughter; would stay again. Staff were friendly and helpful!
Stayed 2 nights in Apr 2025

10/10 Excellent

Elizabeth, Silver Spring

Stayed 2 nights in Apr 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Lupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Santiago

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
property, and staff met and exceeded all expectations.
Stayed 2 nights in Apr 2025

2/10 Terrible

Ryen

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

The heat is unbearable

The room was beyond hot!! It had to be over 80 degrees in there. We called down about getting the heat turned off and the air on. We were told they don’t have air conditioning, but would bring us a fan. That didn’t really make any difference, it was just blowing around hot air. We seriously contemplated sleeping in the hallway! One of our group even had to lay on the bathroom floor to cool off! Then from talking to other people on the elevator this morning, we find out they can open the windows for you!! Why wouldn’t this have been offered when we called down about how hot the room was?
Stayed 1 night in Apr 2025

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recientemente separe el carro y el hotel excelente opcion para hacer el bookin lo recomiendo el.hotel fue el Congress en chicago muy bueno
Stayed 1 night in Apr 2025

10/10 Excellent

Kendrick

Liked: Cleanliness, amenities
Nice
Stayed 2 nights in Apr 2025

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay!
Stayed 3 nights in Apr 2025