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Congress Plaza Hotel

3.5 star property

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Photo gallery for Congress Plaza Hotel

Banquet hall
Lobby
Exterior detail
Standard Suite, 1 King Bed, Lake View, Lakeside | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Junior Suite, City View | Living area | TV

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available
$104
includes taxes & fees
Jan 5 - Jan 6

Explore the area

View in a map
520 South Michigan Avenue, Chicago, IL, 60605
  • Place, Auditorium Building and Theatre
    ‪2 min walk‬
  • Place, Columbia College Chicago
    ‪2 min walk‬
  • Place, Millennium Park
    ‪9 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Lake View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Lake View

8.4 out of 10
Very good
(212 reviews)
  • 251 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Lake View, Lakeside

Standard Suite, 1 King Bed, Lake View, Lakeside | Living room | TV

Standard Suite, 1 King Bed, Lake View, Lakeside

8.6 out of 10
Excellent
(22 reviews)
  • 538 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Suite

  • Sleeps 6

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.8 out of 10
Good
(549 reviews)
  • 278 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.8 out of 10
Good
(493 reviews)
  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Lake View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Lake View

8.0 out of 10
Very good
(128 reviews)
  • 251 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Family Suite | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Suite

7.8 out of 10
Good
(69 reviews)
  • 538 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Accessible Standard Room, 2 Double Beds

Accessible Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Accessible Standard Room, 2 Double Beds

7.8 out of 10
Good
(55 reviews)
  • 251 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Queen Room, Interior View

Queen Room, Interior View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Queen Room, Interior View

8.2 out of 10
Very good
(146 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Lakefront Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Lakefront Suite

  • Sleeps 2

View all photos for Accessible Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Accessible Room

  • Sleeps 4

View all photos for Standard Queen Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Queen Room

  • Sleeps 2

View all photos for Standard King Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard King Room

  • Sleeps 2

View all photos for King Room with Lake View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

King Room with Lake View

  • Sleeps 2

View all photos for Standard Two Double Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Two Double Room

  • Sleeps 4

View all photos for Two Double Room with Lake View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Two Double Room with Lake View

  • Sleeps 4

View all photos for Junior Suite, City View

Junior Suite, City View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, City View

  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Suite

  • Sleeps 2

View all photos for Suite with City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite with City View

  • Sleeps 2

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About this property

Congress Plaza Hotel

Hotel in Downtown Chicago
Along with 2 restaurants, this smoke-free hotel has 2 bars/lounges and a fitness center. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business center, and conference space. Housekeeping is available on request.
Congress Plaza Hotel offers 870 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Premium cable television is provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Chicago hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Business-related amenities consist of a business center and meeting rooms.

Public areas are equipped with complimentary wired and wireless Internet access. Event facilities measuring 50000 square feet (4645 square meters) include conference space. This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Congress Plaza Hotel is a smoke-free property.

Full breakfasts are available for a surcharge between 6:30 AM and 11:00 AM on weekends.
Tavern Tap - This sports bar serves breakfast only.
Tavern Tap - Onsite sports bar. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (USD 62 per night)
  • Limited onsite self parking

Food and drink

  • Weekend full breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 23 for adults and USD 12 to 18 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Tavern Tap
  • Tavern Tap

Things to do

  • Bicycle storage
  • Gym
  • Shopping

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 50,000 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Hand-held showerhead
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 14 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1893
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 49.00
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 59.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 16 to 23 for adults, and USD 12 to 18 for children
  • Uncovered self parking fee: USD 62.00 per night
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-out fee: USD 59.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property provides central air conditioning in summer and central heating in the winter. In-room climate control is not available.

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Congress Hotel
Congress Hotel Plaza
Congress Plaza
Congress Plaza Chicago
Congress Plaza Hotel
Congress Plaza Hotel Chicago
Hotel Congress Plaza
Plaza Congress Hotel
Congress Hotel Chicago
Congress Plaza Hotel Hotel
Congress Plaza Hotel Chicago
Congress Plaza Hotel Hotel Chicago

Congress Plaza Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 4343 out of 9767 reviews
Rating 8 - Good. 2613 out of 9767 reviews
Rating 6 - Okay. 1500 out of 9767 reviews
Rating 4 - Poor. 720 out of 9767 reviews
Rating 2 - Terrible. 591 out of 9767 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

HAYDE

Traveled with partner
Liked: Amenities
Considering how old is the building, it's historic, the conditions are not 100%, but it was clean and personnel service was nice. we would stay again and recommend it
Attending WEFTEC Chicago 2025 from Puerto Rico. Booth exhibitors PolyGhost Technologies
Stayed 5 nights in Sep 2025

4/10 Poor

Anyelys

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very outdated, the sheets were stained and it just seemed very old. The towels were also stained and the hallway area seemed like it was straight out of the Jeffery D. film. The area is great because it is near literally EVERYTHING and only 3 blocks away from the bean but I would not stay here again. The Bell boys were AMAZING front desk seemed to hate their job. But it did get the job done just wouldn't pay that amount for a hotel like that again.
Stayed 3 nights in Sep 2025

6/10 Okay

Lynne, Cameron

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Was excited about staying in a historic hotel until arriving. Was given a room as far from elevator possible on top floor with small door accessing old fire escape with only small latch as lock! Upon asking for room change, the front desk clerk was reluctant and defensive. The room we did finally receive was average but had a 24" tv on a huge wall. When asking about no hot water, front desk told me "it is an old hotel so let it run 20 minutes." I have stayed in historic hotels across the nation and have never experienced these issues. will not recommend this hotel.
Stayed 3 nights in Sep 2025

4/10 Poor

Eshana

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty when we got there. They was dirt and mud in the bathroom. I did not expect this for a room that I paid over $350 for. It’s not like I checked in early where they did not get time to clean the room. I would expect better from this hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Congress! Very convenient location- walking distance to everything! Comfortable room and clean!
Stayed 3 nights in Jun 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and very large. comfortable bed. Bathroom was clean despite showing signs of wear. Excellent shower. Good location for access to city centre, parks, lakeside and Institute of Art - excellent! Staff were friendly and helpful as needed but not intrusive. Didn’t use cafe or restaurant as lacking vegetarian options.
Ornate interior typical of the period
Hotel near park
Millennium Park, the bean, nearby
Stayed 3 nights in Sep 2025

6/10 Okay

Justin

Stayed 1 night in Sep 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and because it’s an old hotel it’s quiet. Could use a bathroom upgrade toilet is very low.
Stayed 1 night in Oct 2025

8/10 Good

Brian

Traveled with family
Liked: Staff & service, amenities
Facilities are clearly old, but some updates are needed- TV in the room was only intermittently functional, door knobs falling off the door to the bathroom. That being said, the cleanliness of the room was good, and the location can't be beat. I would still stay here again for the price.
Stayed 1 night in Oct 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless room. Shops nearby
Stayed 1 night in Sep 2025

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

Varinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

William

Traveled with family
Liked: Cleanliness, amenities
Despite the hotel being old. The electricity went out twice in my room. It was extremely cold in the room. Had an odd smell in the hallways
Stayed 2 nights in Oct 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Ritu

Stayed 3 nights in Sep 2025

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location downtown with affordable parking nearby. excellent location with shops and restaurants within walking distance. it’s an old building but it’s part of the charm.
Stayed 2 nights in Oct 2025

8/10 Good

Joli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read from reviews that The Congress Plaza was in an excellent location which I completely agree. They have made room improvements and our rooms were very clean. But two things that need to be improved: the mattresses are too firm, maybe add a soft pillow topper so something. Did not sleep well. The second improvement needed is climate control - all we could do is adjust the fan speed of the unit under the window. There was no way to adjust the temperature.
Stayed 1 night in Oct 2025

6/10 Okay

Joanna

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room was very small with no “extras” like you would expect from a hotel in downtown Chicago. It was clean but the hotel in general is quite run down. It’s extremely dated. I wouldn’t stay here again. The staff was less than friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fully modernized room looking out on Michigan Avenue and the park. Loved it!
Stayed 1 night in Oct 2025

8/10 Good

Lopamudra, Omaha

Stayed 2 nights in Oct 2025

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay downtown. Convenient to Grant Park, Millennium Park and the water front. The room was a bit dated but wasn't an issue and we were hardly ever in the room. Will definitely stay again.
Stayed 2 nights in Oct 2025

6/10 Okay

Sheeka

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Alvaro Dario Diaz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Sep 2025

4/10 Poor

Daniel

Stayed 1 night in Oct 2025