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MainStay Suites Chicago Hillside

2.5 star property

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Photo gallery for MainStay Suites Chicago Hillside

Exterior
Lobby
Lobby
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

6.4 out of 10

Popular amenities

  • Kitchen
  • Pet friendly
  • Laundry
  • Free WiFi
  • Parking included
  • Air conditioning

Explore the area

Map
4575 Frontage Rd, Hillside, IL, 60162
  • Drury Lane Theater
    ‪5 min drive‬
  • Oakbrook Center Mall
    ‪5 min drive‬
  • Brookfield Zoo
    ‪9 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby sitting area

Best Western Plus Chicago Hillside

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
3.8 out of 5, Good, (1005)
$147 nightly
The price is $147 total
includes taxes & fees
Best Western Plus Chicago Hillside

About this property

MainStay Suites Chicago Hillside

Hillside hotel with in-room kitchens
Laundry facilities, a front-desk safe, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine. Limited housekeeping is available.
MainStay Suites Chicago Hillside offers 122 accommodations with safes and designer toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens or kitchenettes offer refrigerators, stovetops, and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on a limited basis and hair dryers can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
MainStay Suites Chicago Hillside features a vending machine, laundry facilities, and complimentary use of a nearby fitness facility. Wireless Internet access is complimentary. This Hillside hotel also offers a front-desk safe and an elevator. Complimentary self parking is available on site.

MainStay Suites Chicago Hillside is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

MainStay Suites Chicago Hillside Hotel
MainStay Suites Chicago Hillside Hillside
MainStay Suites Chicago Hillside Hotel Hillside

MainStay Suites Chicago Hillside Reviews

Reviews

6.4
Rating 10 - Excellent. 239 out of 1000 reviews
Rating 8 - Good. 220 out of 1000 reviews
Rating 6 - Okay. 192 out of 1000 reviews
Rating 4 - Poor. 117 out of 1000 reviews
Rating 2 - Terrible. 232 out of 1000 reviews

6.6/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Thomasa

Stayed 2 nights in Mar 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

TERRIBLE TRIP

The place was terrible mo room service the rooms need major upgrade is very much needed the carpet was so dirty and smelly the room had no lamps that work it had a spooky feel to it had to go ask for tissue turn in towels to get towels no cookware had to purchase it from target..The towels are so dingy and dirty looking I was so scared to use them. If this wasn’t a business trip I would’ve left @ checkout
Stayed 4 nights in Mar 2025

10/10 Excellent

Omar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

philaniece

Liked: Cleanliness, staff & service, property conditions & facilities
They didn't have my room available. So I had to get a different room. I was told I would get a refund for the difference.
Stayed 1 night in Mar 2025

2/10 Terrible

Gary

Disliked: Cleanliness, property conditions & facilities, room comfort

Nothing good!!

TThe place was smelly , dark and dingy!! We couldn’t stay in the room and went to a different hotel. Don’t know if we will get our money back.
Stayed 2 nights in Mar 2025

6/10 Okay

SABRINA

Stayed 1 night in Mar 2025

4/10 Poor

Spike

Traveled with group, Business traveler
No breakfast. Not very clean. Noisy.
Stayed 2 nights in Mar 2025

2/10 Terrible

Terrance

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No tv signal

The TV had no signal the whole time I was there and I wasn’t told @ the time of check in that the signal was out!
Stayed 2 nights in Mar 2025

6/10 Okay

Crispin

The elevator was not working and that kind of bothered me and my girl.
Stayed 1 night in Feb 2025

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

2/10 Terrible

Vannessa

Stayed 1 night in Mar 2025

10/10 Excellent

CHANNABASAVESH

Liked: Cleanliness
Stayed 1 night in Feb 2025

8/10 Good

Marlin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact there weren't at least fresh fruits and donuts.
Stayed 6 nights in Feb 2025

4/10 Poor

Ebony

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When this place was the extended stay, it was decent. Now it’s like it’s run down and needs to be renovated.
Stayed 1 night in Feb 2025

6/10 Okay

Brittany

No hot water
Stayed 1 night in Feb 2025

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Its okay. You have a kitchen. No breakfast. Room was clean.
Stayed 1 night in Feb 2025

6/10 Okay

Salvador

Stayed 1 night in Feb 2025

4/10 Poor

Brianna

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Latrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We were comfortable .

Elevators wasn’t working and everyone had to use the stairs’ but other than that they pretty Decent and service was great kitchenette, with stove ,big refrigerator and sink for it to not be a five star hotel.
Stayed 2 nights in Feb 2025

2/10 Terrible

Jasmine

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
SAVE YOUR MONEY.. BOOK ANYWHERE ELSE BUT HERE. 👎👎 Terrible staff terrible hotel. 0stars … Hotel was dirty. We found old clothes inside the chair in the room. Room was cold all night and thermostat only went to 73 I think but it was much colder in the room. There’s no free Breakfast. Staff was rude and lied. I had called to confirm they have cribs for babies to sleep because I was traveling with my child and he said YES over the phone I get there check in and then he said he never said they had cribs over the phone and would not let us check out forcing us to stay the entire 3 nights. I asked for extra towels he said they didn’t have any. I asked for blankets he said they are $5 each. Like what hotels charges for linens bffr. I’ve worked at hotels but this definitely gives cheap crappy motel vibes. Save your money book elsewhere. Halls smelled like a mix of cigarettes smoke and musky cologne. Oh I forgot to mention the elevators didn’t work and when I asked to be moved to a lower floor since the elevator didn’t work he said they didn’t have any other rooms available. But they parking lot was empty.
Stayed 3 nights in Feb 2025

2/10 Terrible

Brianna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nasty stove didnt work refrigerator nasty
Stayed 2 nights in Jan 2025

4/10 Poor

Amanda

Disliked: Cleanliness, property conditions & facilities
Elevator was an order and had to go to the third-floor first room they gave me was dirty second run they gave me somebody was actually sleeping there third room was disgusting will never stay there again
Stayed 1 night in Jan 2025

4/10 Poor

Adam

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated. Lots of construction happening inside. Weird smells in hallways and then room.
Stayed 1 night in Jan 2025

6/10 Okay

Brittany

Liked: Cleanliness, staff & service
We were without water over night
Stayed 2 nights in Jan 2025

10/10 Excellent

Anthony

Stayed 1 night in Jan 2025