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MainStay Suites Chicago Hillside

2.5 star property

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Photo gallery for MainStay Suites Chicago Hillside

Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Lobby
Lobby
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

6.4 out of 10

Popular amenities

  • Pet friendly
  • Air conditioning
  • Kitchen
  • Laundry
  • Free WiFi
  • Parking included

Explore the area

Map
4575 Frontage Rd, Hillside, IL, 60162
  • Drury Lane Theater
    ‪8 min drive‬
  • Oakbrook Center Mall
    ‪8 min drive‬
  • Brookfield Zoo
    ‪8 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby sitting area

Best Western Plus Chicago Hillside

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
3.8 out of 5, Good, (1007)
The price is $87
per night
$98 total
includes taxes & fees
Mar 26 - Mar 27
Best Western Plus Chicago Hillside

About this property

MainStay Suites Chicago Hillside

Hillside hotel with in-room kitchens
Laundry facilities, a front-desk safe, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine. Limited housekeeping is available.
MainStay Suites Chicago Hillside offers 122 accommodations with safes and designer toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens or kitchenettes offer refrigerators, stovetops, and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on a limited basis and hair dryers can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
MainStay Suites Chicago Hillside features a vending machine, laundry facilities, and complimentary use of a nearby fitness facility. Wireless Internet access is complimentary. This Hillside hotel also offers a front-desk safe and an elevator. Complimentary self parking is available on site.

MainStay Suites Chicago Hillside is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

MainStay Suites Chicago Hillside Hotel
MainStay Suites Chicago Hillside Hillside
MainStay Suites Chicago Hillside Hotel Hillside

MainStay Suites Chicago Hillside Reviews

Reviews

6.4
Rating 10 - Excellent. 242 out of 1002 reviews
Rating 8 - Good. 222 out of 1002 reviews
Rating 6 - Okay. 199 out of 1002 reviews
Rating 4 - Poor. 117 out of 1002 reviews
Rating 2 - Terrible. 222 out of 1002 reviews

6.6/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Alonzo

Disliked: Staff & service, property conditions & facilities
Poor service
They dont clean the room
Stayed 2 nights in Dec 2024

6/10 Okay

nickyia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Leonore Therese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2024

2/10 Terrible

Elliot

Stayed 4 nights in Nov 2024

8/10 Good

Brittany

Stayed 2 nights in Nov 2024

6/10 Okay

Linda

Disliked: Staff & service
The location & accessibility was great. Some of the outlets & ph didnot work.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2024

4/10 Poor

Jack

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Tiyonna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty computer chair was at the desk in my room.
Stayed 2 nights in Nov 2024

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Danisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Johnathan

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Facility maintenance was needed as room had a hole in the tub. Literally cracked in half.
Stayed 1 night in Nov 2024

8/10 Good

Lucas

Traveled with family and small children
Liked: Cleanliness, staff & service
Spacious room with complete kitchen.
Stayed 4 nights in Oct 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service
Took multiple rings of a doorbell over a 12 minute wait before a worker came to the desk to check me in (around 5:30 pm on a Saturday.). No Wi-Fi password provided at checkin or on anything in the room. No directions for TV or anything else, as is standard elsewhere. One lamp base covered with sticky stuff. One lamp bulb out. Toilet paper holder broken. Refrigerator door should have been hinged on opposite side. An older, cheaper place to stay, but I often stay at similar places that are 3-4 star.
Stayed 1 night in Nov 2024

10/10 Excellent

Untreia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean you could smell it as you walked in. Toilet was clean somewhat had dirt under the lid but overall nice place
Stayed 2 nights in Nov 2024

2/10 Terrible

Emil

Stayed 1 night in Oct 2024

6/10 Okay

Mary

Traveled with family
Disliked: Cleanliness
Security deposit on room that was not disclosed
Upon check in clerk informed me that I had to put a 100.00 dollar fee for security I was never told this when I filled out paperwork online. I asked when I would receive the money on my credit card and was told a week. I found this to be unacceptable and felt that my money was being used to receive interest on. Please advise
Stayed 1 night in Oct 2024

2/10 Terrible

Deon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Arnaldo

Liked: Staff & service
.
Stayed 1 night in Oct 2024

10/10 Excellent

Taseen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Andy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like grease from a restaurant kitchen..the refrigerator was dingy all over
Stayed 2 nights in Oct 2024

2/10 Terrible

Randi

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, do not stay here.
I booked this hotel for one night. Upon arrival the pictures looked nothing like the actual rooms. There is a strong cigarette smell present throughout the entire hotel. There was a broke plate in the parking lot. Since this was somewhere we were just sleeping at and not spending a lot of time at we did not want to make a big deal. But after freshening up and leaving we come back to notice a room key on the floor that was not left by us. The room also began to smell of marijuana. The fridge was also leaking and there was a puddle. Our legs were also itchy. We had to leave at 11pm and drive 3 hours back home because I am allergic to smoke and my throat began to itch and swell. This place is so unprofessional and should not pass a health check
Stayed 1 night in Oct 2024