See all properties

MainStay Suites Chicago Hillside

2.5 star property

Choose dates to view prices

Photo gallery for MainStay Suites Chicago Hillside

Exterior
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
Lobby
Lobby

Reviews

6.4 out of 10

Popular amenities

  • Kitchen
  • Pet friendly
  • Laundry
  • Free WiFi
  • Parking included
  • Air conditioning
$85
includes taxes & fees
Nov 13 - Nov 14

Explore the area

View in a map
4575 Frontage Rd, Hillside, IL, 60162
  • Place, Drury Lane Theater
    ‪5 min drive‬
  • Place, Oakbrook Center Mall
    ‪5 min drive‬
  • Place, Brookfield Zoo
    ‪10 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby sitting area
Best Western Plus Chicago Hillside
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
3.8 out of 5, Good, 1,013 reviews
Best Western Plus Chicago Hillside

About this property

MainStay Suites Chicago Hillside

Hillside hotel with in-room kitchens
Laundry facilities, a front-desk safe, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine. Limited housekeeping is available.
MainStay Suites Chicago Hillside offers 122 accommodations with safes and designer toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens or kitchenettes offer refrigerators, stovetops, and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on a limited basis and hair dryers can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
MainStay Suites Chicago Hillside features a vending machine, laundry facilities, and complimentary use of a nearby fitness facility. Wireless Internet access is complimentary. This Hillside hotel also offers a front-desk safe and an elevator. Complimentary self parking is available on site.

MainStay Suites Chicago Hillside is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

MainStay Suites Chicago Hillside Hotel
MainStay Suites Chicago Hillside Hillside
MainStay Suites Chicago Hillside Hotel Hillside

Reviews

MainStay Suites Chicago Hillside Reviews

6.4

6.4/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness
Rating 10 - Excellent. 245 out of 1002 reviews
Rating 8 - Good. 212 out of 1002 reviews
Rating 6 - Okay. 185 out of 1002 reviews
Rating 4 - Poor. 121 out of 1002 reviews
Rating 2 - Terrible. 239 out of 1002 reviews

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel had roaches
Stayed 1 night in Aug 2025

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There was no water pressure and no breakfast. The deadbolt wouldn't lock. But over all it was a good place to stay.
Stayed 2 nights in Aug 2025

6/10 Okay

Jordan

Stayed 1 night in Aug 2025

4/10 Poor

Ann

Traveled with family
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities

Everything just seemed old and dirty

The hotel is just old, kind of dirty and didn't smell very good. The pictures make it seem a lot better than it actually is.
Stayed 1 night in Jul 2025

8/10 Good

Jacklun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Paulette

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Thomas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Lavinia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Hillary

Disliked: Cleanliness, staff & service, property conditions & facilities
The UNTENABLE condition of the room being dirty, smelly, small creatures in the bed coupled with the disrespectful customer service received specifically from Ricky who was on duty Sunday, June 20, 2025. What should have been a 5 night stay ended up to be 1 night. Unable to connect to the wifi from the room, as such each time I wanted to use my devices I had to make my way down to the lobby. This has been so from check in Saturday July 19, 2025. I had to depart as they had refused to grant me an early checkout due to the unacceptable condition that I had brought to the intention. They have also refused to grant me a refund
Stayed 6 nights in Jul 2025

10/10 Excellent

Toni

Stayed 4 nights in Jul 2025

2/10 Terrible

Jeff

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have bed bugs and will not pickup the phone when you call with issues.
Stayed 4 nights in Jul 2025

6/10 Okay

Michael, Elmwood park

Liked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jul 2025

2/10 Terrible

Richard

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Walls were dirty and had lots of nicks in the finish. Badly needs a clean coat of paint. Floor in room was uneven and had cheap vinyl covering. Price was ridiculous. Will never stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay but they have great customer service.
Stayed 6 nights in Jul 2025

10/10 Excellent

Jermaine

Stayed 2 nights in Jul 2025

2/10 Terrible

Paula

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom dirty, carpet hasnt been vacuumed or swept EVER, SHEETS were brown
Stayed 1 night in Jul 2025

6/10 Okay

AISHA

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Scott

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Where to start? The front lobby had an odor like spoiled food. The elevator required you push the button twice in order to fet the door to engage. I get that it’s an extended stay type of hotel but when I asked for additional towels, because they don’t service rooms unless you are there for more than 7 days, I was asked to bring the dirty and used towels from three days prior to the front desk. I found that odd but obliged. When I returned I stood there for over 10 minutes waiting on assistance. When someone did arrive the assistance I received was a plastic bag and a “put the towels in the bag”. You know I would have done that no issue if they had supplied the bag in the first place. Instead I stood in a lobby embarrassed to be there with a load of dirty towels, then was made to put towels into the bag in the same lobby in front of guests checking in. Gross and no respect given to anyone. Oh and for two nights I had to put up with some nut who LIVES at the hotel knocking on my door day and night and asking me to buy them alcohol and give them money. Fantastically disgusting stay and was happy to get my business taken care of and get out. Oh, and the photos of the rooms are pretty misleading as far as size goes and that “full kitchen” is double burner stove top and the sink knobs were really janky too.
Stayed 5 nights in Jul 2025

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Experience

The worst experience ever.. sticky counters,. He’s had stains all over the sheets, outlets didn't even work, no remote to tvs, people screaming and domestic violence happening in the hall ways. Bathrooms had rings on the toilet and was leaking water from the bottom
Stayed 1 night in Jul 2025

6/10 Okay

Marques

Stayed 6 nights in Jun 2025

10/10 Excellent

Jamie

Liked: Cleanliness
Stayed 2 nights in Jun 2025

2/10 Terrible

Jaylen

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend.
Stayed 4 nights in Jun 2025

6/10 Okay

Marie-Elise

Traveled with family
Disliked: Room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Lixsandra

Stayed 2 nights in Jun 2025