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MainStay Suites Chicago Hillside

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for MainStay Suites Chicago Hillside

Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Lobby
In-room safe, desk, laptop workspace, iron/ironing board
Lobby

Reviews

6.4 out of 10

Popular amenities

  • Pet friendly
  • Laundry
  • Kitchen
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

Map
4575 Frontage Rd, Hillside, IL, 60162
  • Hines Veterans Administration Hospital
    6 min drive
  • Elmhurst Hospital - Main Campus
    6 min drive
  • Elmhurst College
    7 min drive
  • Chicago, IL (ORD-O'Hare Intl.)
    23 min drive

Room options

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Room

Best Western Plus Chicago Hillside

Pet friendly
Parking included
Free WiFi
Restaurant
3.8 out of 5, Good, (1004)
The price is $87
per night
$98 total
includes taxes & fees
Jan 6 - Jan 7
Best Western Plus Chicago Hillside

About this property

MainStay Suites Chicago Hillside

Hillside hotel with in-room kitchens
Laundry facilities, a front-desk safe, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine. Limited housekeeping is available.
MainStay Suites Chicago Hillside offers 122 accommodations with safes and designer toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens or kitchenettes offer refrigerators, stovetops, and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on a limited basis and hair dryers can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
MainStay Suites Chicago Hillside features a vending machine, laundry facilities, and complimentary use of a nearby fitness facility. Wireless Internet access is complimentary. This Hillside hotel also offers a front-desk safe and an elevator. Complimentary self parking is available on site.

MainStay Suites Chicago Hillside is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

MainStay Suites Chicago Hillside Hotel
MainStay Suites Chicago Hillside Hillside
MainStay Suites Chicago Hillside Hotel Hillside

MainStay Suites Chicago Hillside Reviews

Reviews

6.4
Rating 10 - Excellent. 240 out of 1002 reviews" "
Rating 8 - Good. 229 out of 1002 reviews" "
Rating 6 - Okay. 200 out of 1002 reviews" "
Rating 4 - Poor. 114 out of 1002 reviews" "
Rating 2 - Terrible. 219 out of 1002 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

shana

Traveled with family
This hotel looked like something out of a scary movie , definitely not like the pictures. I was scared to even hit the light switch let alone lay my head there. I was charged by the hotel even though the Expedia listing said pay at check in. Then it took days to get my refund because I had to call corporate considering nobody answer the hotel phone and when they do the general manager is never available. Mind you I looked at 3 different rooms before I decided to leave and go somewhere else because I was so tired that I really wanted one of them to be in good enough condition to lay my body on their beds. Worst hotel I have ever seen in my life.
Stayed 1 night in Sep 2024

10/10 Excellent

María

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Brandon

Stayed 1 night in Sep 2024

2/10 Terrible

andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Jeramie

Stayed 2 nights in Aug 2024

10/10 Excellent

Chris

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs a lot of TLC/renovations. We stayed on the 2nd floor. Hotel had this awful smell. They need to work on their cleaning supplies and skills. Room was outdated, Dresser was falling apart, bathroom was just ok, kitchen area was old/microwave and fridge worked but were old and worn. Beds were ok/new pillows needed. Overall the room needed some serious updating.
Stayed 6 nights in Sep 2024

6/10 Okay

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities although seems a little run down. A lot of noise and constant smell of weed. Alright for one night and you get what you get for the price
Stayed 1 night in Jun 2024

2/10 Terrible

Fredrick

Stayed 5 nights in Aug 2024

4/10 Poor

Sheena

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and outdated
The rooms were very dated, dirty, and smelled of cigarettes. The furniture was broken and the shower had mildew.
Stayed 2 nights in Aug 2024

2/10 Terrible

Jared

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was trash other than him not telling me I could do a cash deposit the elevator stopped working and the room was dirty
Stayed 1 night in Aug 2024

8/10 Good

Carone

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Nice stay
It was a nice stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Jose a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities
Bedding did not look fresh, wrinkled and worn looking..I should have requested new bedding....Hard floors with no rugs were uncomfortable...Air/heater was loud and squealing....no chairs were in the room but request was honored and 2 brought up 2 days later.....Tv'a position on low table made watching in bed Uncomfortable and strained,Raise your tv or put on wall.
Stayed 3 nights in Aug 2024

2/10 Terrible

Colby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Stayed 3 nights in Aug 2024

2/10 Terrible

Karla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Gustavo

Disliked: Cleanliness, property conditions & facilities
You get what you pay for
Not clean at all, was a non smoking hotel but smelled like cigarettes in the hallways and in the king suite I got, the room was spacious but very outdated and dirty, the hallway to my room was dark and felt sketchy walking to my room, all in all I guess 380$ for the weekend wasn’t so bad, just don’t expect something luxurious, hotel needs a massive renovation.
Stayed 2 nights in Aug 2024

2/10 Terrible

Nicholas

Business traveler, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms, terrible neighborhood, overcharged for king room and given full bed room
Stayed 1 night in Aug 2024

2/10 Terrible

Brayan

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place had bedbugs. I got bit pretty bad and multiple people were complaining about the same issue. They wouldn’t do anything about it or give anyone a refund. Wouldn’t recommend staying here.
Stayed 2 nights in Aug 2024

10/10 Excellent

Javier

Stayed 1 night in Aug 2024

2/10 Terrible

J Orlando

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches everywhere Don’t waste your money or time.
Stayed 3 nights in Jul 2024

2/10 Terrible

keyanna

Stayed 2 nights in Aug 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, property conditions & facilities
Beg bugs to the point everyone has bites on them
Stayed 2 nights in Aug 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024