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MainStay Suites Chicago Hillside

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for MainStay Suites Chicago Hillside

Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Lobby
In-room safe, desk, laptop workspace, iron/ironing board
Lobby

Reviews

6.4 out of 10

Popular amenities

  • Pet friendly
  • Air conditioning
  • Kitchen
  • Laundry
  • Free WiFi
  • Parking included

Explore the area

Map
4575 Frontage Rd, Hillside, IL, 60162
  • Elmhurst Hospital - Main Campus
    ‪6 min drive‬
  • Midwest Conference Center
    ‪6 min drive‬
  • Elmhurst College
    ‪7 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Room

Best Western Plus Chicago Hillside

Pet friendly
Parking included
Free WiFi
Restaurant
3.8 out of 5, Good, (1007)
The price is $83
per night
$93 total
includes taxes & fees
Feb 16 - Feb 17
Best Western Plus Chicago Hillside

About this property

MainStay Suites Chicago Hillside

Hillside hotel with in-room kitchens
Laundry facilities, a front-desk safe, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine. Limited housekeeping is available.
MainStay Suites Chicago Hillside offers 122 accommodations with safes and designer toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens or kitchenettes offer refrigerators, stovetops, and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on a limited basis and hair dryers can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
MainStay Suites Chicago Hillside features a vending machine, laundry facilities, and complimentary use of a nearby fitness facility. Wireless Internet access is complimentary. This Hillside hotel also offers a front-desk safe and an elevator. Complimentary self parking is available on site.

MainStay Suites Chicago Hillside is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

MainStay Suites Chicago Hillside Hotel
MainStay Suites Chicago Hillside Hillside
MainStay Suites Chicago Hillside Hotel Hillside

MainStay Suites Chicago Hillside Reviews

Reviews

6.4
Rating 10 - Excellent. 242 out of 1007 reviews" "
Rating 8 - Good. 230 out of 1007 reviews" "
Rating 6 - Okay. 200 out of 1007 reviews" "
Rating 4 - Poor. 116 out of 1007 reviews" "
Rating 2 - Terrible. 219 out of 1007 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Untreia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean you could smell it as you walked in. Toilet was clean somewhat had dirt under the lid but overall nice place
Stayed 2 nights in Nov 2024

2/10 Terrible

Emil

Stayed 1 night in Oct 2024

6/10 Okay

Mary

Traveled with family
Disliked: Cleanliness
Security deposit on room that was not disclosed
Upon check in clerk informed me that I had to put a 100.00 dollar fee for security I was never told this when I filled out paperwork online. I asked when I would receive the money on my credit card and was told a week. I found this to be unacceptable and felt that my money was being used to receive interest on. Please advise
Stayed 1 night in Oct 2024

2/10 Terrible

Deon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Arnaldo

Liked: Staff & service
.
Stayed 1 night in Oct 2024

10/10 Excellent

Taseen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Andy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like grease from a restaurant kitchen..the refrigerator was dingy all over
Stayed 2 nights in Oct 2024

2/10 Terrible

Randi

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, do not stay here.
I booked this hotel for one night. Upon arrival the pictures looked nothing like the actual rooms. There is a strong cigarette smell present throughout the entire hotel. There was a broke plate in the parking lot. Since this was somewhere we were just sleeping at and not spending a lot of time at we did not want to make a big deal. But after freshening up and leaving we come back to notice a room key on the floor that was not left by us. The room also began to smell of marijuana. The fridge was also leaking and there was a puddle. Our legs were also itchy. We had to leave at 11pm and drive 3 hours back home because I am allergic to smoke and my throat began to itch and swell. This place is so unprofessional and should not pass a health check
Stayed 1 night in Oct 2024

2/10 Terrible

Logan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dump
Stains in carpet, odor, mildew in shower. Disgusting Had to call front desk to make sure they were aware of massive stain in middle of floor so I wouldn’t lose my deposit.
Stayed 1 night in Sep 2024

2/10 Terrible

Pamela

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The service was poor. No daily cleaning service.The rooms were non-smoking but the rooms smelled of smoke.There was a cigarette butt left in the sink.The sheets were not tightly fitted to bed but the bed was clean.The smoke detector had a towel stuffed in it. I can say the refrigerator was the cleanest of all. This hotel will not be my choice when returning to Chicago.
Stayed 2 nights in Oct 2024

6/10 Okay

Raymon

Disliked: Cleanliness, property conditions & facilities
The internet worked very well but a car was stripped in the parking lot all tires were gone ; the refrigerator in room did not work and was very noisy you heard the fan on it was hitting something all night
Stayed 9 nights in Sep 2024

4/10 Poor

Kayla

Traveled with family and small children
Disliked: Staff & service, amenities
Prices are a bit high for a weekly rate it’s crazy how they charge more than a mortgage! A month
Stayed 1 night in Sep 2024

2/10 Terrible

shana

Traveled with family
This hotel looked like something out of a scary movie , definitely not like the pictures. I was scared to even hit the light switch let alone lay my head there. I was charged by the hotel even though the Expedia listing said pay at check in. Then it took days to get my refund because I had to call corporate considering nobody answer the hotel phone and when they do the general manager is never available. Mind you I looked at 3 different rooms before I decided to leave and go somewhere else because I was so tired that I really wanted one of them to be in good enough condition to lay my body on their beds. Worst hotel I have ever seen in my life.
Stayed 1 night in Sep 2024

10/10 Excellent

María

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Brandon

Stayed 1 night in Sep 2024

2/10 Terrible

andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Jeramie

Stayed 2 nights in Aug 2024

10/10 Excellent

Chris

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs a lot of TLC/renovations. We stayed on the 2nd floor. Hotel had this awful smell. They need to work on their cleaning supplies and skills. Room was outdated, Dresser was falling apart, bathroom was just ok, kitchen area was old/microwave and fridge worked but were old and worn. Beds were ok/new pillows needed. Overall the room needed some serious updating.
Stayed 6 nights in Sep 2024

6/10 Okay

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities although seems a little run down. A lot of noise and constant smell of weed. Alright for one night and you get what you get for the price
Stayed 1 night in Jun 2024

8/10 Good

Keysha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Fredrick

Stayed 5 nights in Aug 2024

4/10 Poor

Sheena

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and outdated
The rooms were very dated, dirty, and smelled of cigarettes. The furniture was broken and the shower had mildew.
Stayed 2 nights in Aug 2024