Disappointing Stay at a Previously Enjoyed Hotel
I’ve stayed at this hotel before and had a great experience, which makes this recent stay all the more disappointing. Upon entering my room, I was immediately met with an unpleasant odor. It only got worse from there.
There were short, curly hairs on the bathroom sink and inside the tub (clearly not mine, as I have a low fade), and long hairs hanging from the shower curtain. The refrigerator smelled strongly of mold, and the kitchen area was unclean, with a stove that appeared grimy and neglected. The curtains had noticeable stains that were highly inappropriate and off-putting.
When I brought these issues to the attention of hotel staff, I was told they couldn’t move me to a new room and wouldn’t be sending housekeeping to address the situation. Instead, I was offered a refund. Unfortunately, due to the late hour, there were no nearby hotels with availability, so I had no choice but to stay the night in these conditions.
This could have been avoided with a basic level of cleanliness and customer care. Had they simply cleaned the bathroom or made a minimal effort to resolve my concerns, I wouldn’t have felt the need to write this review. WONT SPEND MY MONEY HERE AGAIN.