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The Chicago Hotel Collection River North

3.0 star property

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Photo gallery for The Chicago Hotel Collection River North

Building design
Signature Suite | 2 bedrooms, premium bedding, individually decorated
Lobby lounge
Interior
Signature Suite | 2 bedrooms, premium bedding, individually decorated

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking available
  • Gym
  • Pet friendly
  • Laundry
  • Air conditioning
  • Free WiFi
$177
includes taxes & fees
Oct 1 - Oct 2

Explore the area

View in a map
312 W. Chestnut St., Chicago, IL, 60610
  • Michigan Avenue
    ‪11 min walk‬
  • Chicago Riverwalk
    ‪19 min walk‬
  • Millennium Park
    ‪2 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Queen

Deluxe Queen | 2 bedrooms, premium bedding, individually decorated

Deluxe Queen

  • 225 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Full

2 bedrooms, premium bedding, individually decorated

Classic Full

8.0 out of 10
Very good
(11 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double

Signature Double | 2 bedrooms, premium bedding, individually decorated

Signature Double

10.0 out of 10
Exceptional
(1 review)
  • 226 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Classic Double

Classic Double | 2 bedrooms, premium bedding, individually decorated

Classic Double

8.6 out of 10
Excellent
(14 reviews)
  • 248 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for One Bedroom Suite

One Bedroom Suite | 2 bedrooms, premium bedding, individually decorated

One Bedroom Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 490 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Signature Loft

Signature Loft | 2 bedrooms, premium bedding, individually decorated

Signature Loft

8.0 out of 10
Very good
(4 reviews)
  • 517 sq ft
  • 1 bedroom
  • Sleeps 7
  • 2 Double Bunk Beds and 1 Twin Bunk Bed

View all photos for Signature Kitchenette

Signature Kitchenette | 2 bedrooms, premium bedding, individually decorated

Signature Kitchenette

  • 506 sq ft
  • Sleeps 5
  • 2 Double Bunk Beds

View all photos for Signature Quad

2 bedrooms, premium bedding, individually decorated

Signature Quad

9.0 out of 10
Wonderful
(4 reviews)
  • 258 sq ft
  • Sleeps 6
  • 2 Double Bunk Beds

View all photos for Deluxe Kitchenette

2 bedrooms, premium bedding, individually decorated

Deluxe Kitchenette

7.0 out of 10
Good
(2 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Queen

Signature Queen | 2 bedrooms, premium bedding, individually decorated

Signature Queen

8.6 out of 10
Excellent
(7 reviews)
  • 250 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Two Bedroom Suite

Two Bedroom Suite | 2 bedrooms, premium bedding, individually decorated

Two Bedroom Suite

  • 570 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Double Bed

View all photos for Signature Suite

Signature Suite | 2 bedrooms, premium bedding, individually decorated

Signature Suite

  • 516 sq ft
  • Sleeps 6
  • 3 Double Beds and 1 Queen Bed

View all photos for Premium Room, Kitchenette

2 bedrooms, premium bedding, individually decorated

Premium Room, Kitchenette

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe King

Deluxe King | 2 bedrooms, premium bedding, individually decorated

Deluxe King

7.2 out of 10
Good
(16 reviews)
  • Sleeps 2
  • 1 King Bed

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Exterior

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About this property

The Chicago Hotel Collection River North

3-star hotel in Downtown Chicago
This smoke-free hotel features a fitness center, coffee/tea in a common area, and a microwave in a common area. WiFi in public areas is free. Other amenities include self parking, a refrigerator in a common area, and a meeting room. Housekeeping is available on request.
The Chicago Hotel Collection River North offers 52 accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch Smart televisions come with premium digital channels. Bathrooms include showers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Public areas are equipped with complimentary wireless Internet access. This 3-star property offers access to a meeting room and coworking spaces. This Chicago hotel also offers a fitness center, an arcade/game room, and coffee/tea in a common area. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Chicago Hotel Collection River North is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (USD 41.02 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Gym
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV with premium digital channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open daily from 10:00 AM - 1:00 AM
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are required to download the property's OpenKey mobile app before check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 125.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 41.02 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

FieldHouse Jones
The Chicago Collection River
The Chicago Hotel Collection River North Hotel
The Chicago Hotel Collection River North Chicago
The Chicago Hotel Collection River North/Mag Mile
The Chicago Hotel Collection River North Hotel Chicago

The Chicago Hotel Collection River North Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 246 out of 584 reviews
Rating 8 - Good. 110 out of 584 reviews
Rating 6 - Okay. 64 out of 584 reviews
Rating 4 - Poor. 53 out of 584 reviews
Rating 2 - Terrible. 111 out of 584 reviews

8.2/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jackie

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice property, right on the train line. Parking was easy at the lot right next door. Rooms were very small, but worked well for just a place to crash for the night. Unique decor and secure entrance.
Stayed 1 night in Mar 2025

2/10 Terrible

Omar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid almos $300 for a very small room. Recreation area was extremely humid.
Stayed 1 night in May 2025

2/10 Terrible

Candace

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
This place feels more like a repurposed asylum than a boutique hotel. Stark, cold, and eerily quiet — no music, barely any lighting, and zero hospitality. Staff were rude, manager worse, and maid service skipped our room entirely during a 4-night stay. Oh — and the elevator? Broken the whole time. No bar, no food, no gym (unless you count two dusty Pelotons in a sad little rec room). Located on a loud train track with nothing walkable nearby. Could’ve had potential, but no amount of “industrial chic” decor hides the fact that this place is just bleak. Avoid.
Stayed 3 nights in Jun 2025

10/10 Excellent

Fredy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Kayla

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Beware of the “benefits package fees” that this hotel makes you pay at your check in - along with the previous room fees I already paid prior to arriving at the hotel. This is absolutely ridiculous fees to charge guests and 2 free alcoholic drinks (a night) does not equal $436 worth of benefits packages. Imo. Don’t stay here- you will be ripped off.
Stayed 1 night in Jun 2025

8/10 Good

lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Ashlee

Liked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Such a cool spot! Loved the industrial vibe of the building and the super cool decor. The room was clean, minimal, and simple—no frills, but honestly, nothing more was needed. As city people, we didn’t mind the train at all—actually thought it was pretty cool watching it go by our window. The staff was incredibly helpful and accommodating, and we loved being able to walk to nearby lounges and great places to eat and drink. Definitely recommend!
Stayed 2 nights in May 2025

2/10 Terrible

Marissa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
After receiving multiple confirmation emails/texts throughout the day, my husband, juvenile daughter and I arrive at the hotel only to be told that our reservation had been canceled. According to the desk clerk, this happens all of the time. He did offer to try to find us another hotel but we did our own research and booked elsewhere. However, this was on a friday evening and aside from the severe inconvenience, the new hotel cost us a lot more money. And I never once received an email/text advising us of the cancelation, nor have I heard a word afterwards. Barely an apology, and this is repeat behavior from this chain according to one of their own employees.
Stayed 2 nights in May 2025

4/10 Poor

Alexander

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
AC was broken. Staff was able to provide two old box fans but barely made a difference. Hot, stuffy, smelly conditions all night/morning. Was told that they would waive the resort fee but who knows/cares.
Stayed 1 night in May 2025

2/10 Terrible

Melissa

Disliked: Staff & service
We showed up in the evening to be told that they had overbooked the hotel and did not have a room for us. It was not just us, the guests in front of us did not have a room, and two more guests behind us did not have a room. We had to find a room at 9 pm in Chicago and double the price.
Stayed 2 nights in May 2025

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

2/10 Terrible

Joshua, Delavan

Disliked: Cleanliness, property conditions & facilities
Never was able to stay because it was the worst room I have ever been in.
Stayed 1 night in May 2025

8/10 Good

Justine

Stayed 1 night in May 2025

8/10 Good

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Hannah

Stayed 1 night in May 2025

6/10 Okay

Brittany

Traveled with group
Disliked: Staff & service
Not the most friendly staff, but decent place to stay and served its purpose for what we needed. Don’t understand the check-in process via text since when we arrived, essentially had to do the whole thing over again in-person. Also they couldn’t initially find my reservation. All and all, wouldn’t recommend it unless you’re in a pinch snd need a last minute place to stay.
Stayed 1 night in May 2025

4/10 Poor

Dana

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel was interesting. I have good parts and bad parts about it. The good things were that I liked the hotel, the sporty design of the spaces, and the room itself. The location was good and close to the lake and magnificent mile, art museum, etc. So that was good. The bad part was that upon my arrival there were issues at the front desk. The hotel had overbooked the property and luckily I was able to get a room with my family, but the next couple of groups that came to check in were turned away even though they had a reservation. I saw 2 different irate groups of people get turned away, by an extremely patient front desk worker at the hotel. I felt bad for the worker because the hotel chain put him in the horrible position to have to tell people that their room reservation didn’t exist and that being the weekend in Chicago, there were no rooms available anywhere that didn’t cost over $500 per night. There were some very mad people. The other horrible thing this hotel chain did was post a nightly rate but then make you accept a $93 ‘amenities fee’ for no reason. There were no amenities to speak of. No pool. No exercise weight set. No breakfast. Just an exercise bike and a keurig coffee maker in the basement. I felt like the extra charges was a complete scam, especially because there was a threatening sign posted in the lobby saying something like, ‘do not argue with or yell at the front desk staff about property fees or your reservation will be revoked! Stay elsewhere.
Stayed 2 nights in May 2025

2/10 Terrible

MANJOT

Disliked: Cleanliness
Horrible Experience – Do Not Book This Hotel Through Expedia or Otherwise! I had an absolutely terrible experience with this hotel that I would never wish on anyone. I had already booked and received confirmation through Expedia, and when I showed up to check in late at night, I was told the hotel was sold out. No explanation, no accountability – just a cold apology at the counter and a dismissive attitude. They refused to honour the confirmed reservation, kicked me out in the middle of the night, and left me stranded with no alternatives. Every nearby hotel was also sold out. I was left with nowhere to go, no solution, and no help from the hotel staff who simply shrugged it off as if it wasn’t their problem. This kind of treatment is completely unacceptable and unprofessional. If you can’t trust a hotel to honour a confirmed booking, especially late at night, then what’s the point of booking in advance at all? Expedia should remove this hotel from their platform immediately. I highly urge everyone to stay away from this property – do NOT book this hotel, ever. It’s not worth the risk. They do not care about guests, even those with valid, prepaid reservations. You deserve better.
Stayed 1 night in May 2025

6/10 Okay

Yana

Stayed 1 night in May 2025

10/10 Excellent

Tyler

Stayed 1 night in May 2025

8/10 Good

Chastity

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and decor. Too many overage charges. Paid double of what was listed as price.
Stayed 2 nights in May 2025

10/10 Excellent

Roselle

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean, and the theme is super cute
Stayed 2 nights in Apr 2025

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was different, minimal (which I consider good!), and that parking was nearby. Perfect for us as we were only spending one night and found it super convenient for our needs. It was comfortable, could NOT hear the el running by, clean, friendly staff. The only thing that I did not like was the mandatory package that was of no use at all to us. I wish they would reconsider that and make it an option instead. Other than that I worked out great for us.
Stayed 1 night in May 2025

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Next too railway : (

The pricing is intransparent. The bill I got from the hotel does not match the invoice from hotels.com. confusing 3rd party booking. The hotel is about 50 feet away from a railway. Very loud. No coffee maker in room. Overpriced in my opinion.
Stayed 1 night in May 2025