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Grand Royal Hotel O'Hare - Chicago

3.5 star property

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Photo gallery for Grand Royal Hotel O'Hare - Chicago

Facial
Deluxe Room | Premium bedding, individually furnished, desk, iron/ironing board
Meeting facility
Indoor wedding
Banquet hall

Reviews

5.8 out of 10

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Air conditioning
  • Parking included
$98
includes taxes & fees
Oct 1 - Oct 2

Explore the area

View in a map
1000 Busse Rd, Elk Grove Village, IL, 60007
  • Allstate Arena
    ‪6 min drive‬
  • Woodfield Mall
    ‪9 min drive‬
  • Donald E. Stephens Convention Center
    ‪9 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room

Premium bedding, individually furnished, desk, iron/ironing board

Standard Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Executive Room | Premium bedding, individually furnished, desk, iron/ironing board

Executive Room

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, individually furnished, desk, iron/ironing board

Standard Double Room

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Premium bedding, individually furnished, desk, iron/ironing board

Standard Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Premium bedding, individually furnished, desk, iron/ironing board

Standard Room

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, individually furnished, desk, iron/ironing board

Deluxe Room

  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

Grand Royal Hotel O'Hare - Chicago

3.5-star Elk Grove Village hotel with free self parking
This hotel features a business center, conference space, and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Grand Royal Hotel O'Hare - Chicago offers 160 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Public areas are equipped with complimentary wireless Internet access. This 3.5-star property offers access to a business center and meeting rooms. Event facilities measuring 6781 square feet (630 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. Complimentary self parking is available on site, along with a car charging station.

Grand Royal Hotel O'Hare - Chicago has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: USD 15 per person

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 6,781 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from July 24 2025 to October 1 2025 (dates subject to change):
  • One of the bars/lounges
The following facilities are closed on Wednesday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Children's pool
  • Dining venue(s)
  • Indoor pool
  • Outdoor pool
The following facilities are closed on Wednesday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Children's pool
  • Dining venue(s)
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per stay

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 15 per person
  • Rollaway bed fee: USD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chicago Elk Grove
Elk Grove Chicago
Elk Grove Holiday Inn
Holiday Inn Chicago Elk Grove
Holiday Inn Elk Grove
Holiday Inn Elk Grove Chicago
Holiday Inn Elk Grove Hotel
Holiday Inn Elk Grove Hotel Chicago
Elk Grove Village Holiday Inn
Holiday Inn Chicago Elk Grove Hotel Elk Grove Village
Holiday Inn Elk Grove Village
Holiday Inn Chicago Elk Grove Hotel
Holiday Inn Chicago Elk Grove Elk Grove Village

Grand Royal Hotel O'Hare - Chicago Reviews

Reviews

5.8
Rating 10 - Excellent. 38 out of 175 reviews
Rating 8 - Good. 24 out of 175 reviews
Rating 6 - Okay. 34 out of 175 reviews
Rating 4 - Poor. 28 out of 175 reviews
Rating 2 - Terrible. 51 out of 175 reviews

6.0/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hector

Stayed 3 nights in May 2025

8/10 Good

Shereen

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in May 2025

4/10 Poor

Cynthia

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The room was comfortable it had ac and heat. The pool was closed there was no notice ahead of time about that. My room key stopped working. Their breakfast that they were charging for is a complete waste it was not ready and it was coffee, cold cereal. When we checked the front desk had an attitude. There was no ice machine on any floor. The elevator was small.
Stayed 2 nights in May 2025

2/10 Terrible

Alina

Stayed 2 nights in May 2025

6/10 Okay

Edward

Stayed 2 nights in May 2025

2/10 Terrible

Eliel

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No hot water, and they gave me the wrong room key. No one answers the phone. They advertise a shuttle, but it only runs if you request it and even then, it never showed up. I saw two different couples give up and call an Uber after waiting. I asked for two towels, and they told me they could only give me one. Stay anywhere else. You get what you pay for. There is a nice dive in bar next to it.
Stayed 2 nights in May 2025

10/10 Excellent

Chante

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had a restaurant attached which was very convenient. The staff was friendly and helpful during my stay.
Stayed 2 nights in May 2025

10/10 Excellent

Karan Devang

Stayed 2 nights in May 2025

2/10 Terrible

Jorge Andres

Disliked: Cleanliness, staff & service, property conditions & facilities
I reserved a room with king size bed, the front desk told me that my room is not available, he said that is only a rooms with 2 bed or queen size, I paid for king size bed room, the elevator are dirty and with cables coming out of the box by the bottoms panel
Stayed 1 night in May 2025

2/10 Terrible

Mohammed

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This place is extremely filthy, rotten, smelly Restroom handles doors baseboards are all worn out. Hair dryer is so cold and does not work properly. It is next to water and back of the hairdryer is partially open, which is extremely unsafe.
Stayed 3 nights in May 2025

6/10 Okay

margarita

Traveled with group
Liked: Cleanliness
Very far from the center and very inconvenient
Stayed 2 nights in May 2025

6/10 Okay

Morag

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Nice service. But everything was really run down.
Stayed 1 night in May 2025

2/10 Terrible

Torian

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

2/10 Terrible

Bhavin

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The whole properties lights were out. So we could not stay there. We had to book another hotel at 10pm. Desk manager was courteous, and promised to refund when the lights came back. But it’s been 10days and no refunds issued. Very disappointed by not delivering on the promises.
Stayed 1 night in May 2025

10/10 Excellent

MARTY

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all around and convenient.
Stayed 1 night in May 2025

2/10 Terrible

John

Traveled with family
Disliked: Property conditions & facilities
Comforter dirty pillows are dirty too.
Stayed 1 night in May 2025

4/10 Poor

Marianne

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room itself is clean and it’s a basic room. However, the customer service is the problem here. They first put me in a disabled room for no reason and the AC was so loud I didn’t sleep for one minute. I begged them to switch me rooms and they finally did then when I would ask them to clean my room they would forget and never come, no one was ever at reception, and they were not attentive. The pool had no water and the gym is garbage. It’s also a holiday inn.
Stayed 5 nights in May 2025

4/10 Poor

Carlos Bastos De

Stayed 1 night in May 2025

4/10 Poor

Ana

Business traveler, Traveled with partner
Disliked: Cleanliness
There was no housekeeping service to my room, comforter was stain and sheets were dirty
Stayed 2 nights in May 2025

10/10 Excellent

almina

Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Jahnavi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Dava

Unable to check in due to power outage. They won't refund my money. Not right at all.
Stayed 1 night in May 2025

6/10 Okay

Shawn

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in May 2025

2/10 Terrible

Gabriella

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel experience I've ever had. The first room I was checked into reeked of tobacco, then I was moved to a second room. I asked 5 times from the moment I checked in at 4 pm to the last time at 11:30 pm for a rollout bed to be put into my room. The last time I asked, I was first told that there were no rollout beds available, then that housekeeping was closed so I couldn't have one in my room. After demanding a two bed room, I had to repack and move all of my things to a THIRD room on the first floor at midnight, only to find a lightbulb missing in a lamp, a mildew-smelling bathroom, and NO HOT WATER. The "complimentary breakfast" was also just prepackaged cereals and a bowl of half-rotted apples.
Stayed 2 nights in May 2025

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Where do I begin? First of all this is a Holiday Inn, not Grand Royal. No matter the owner should be ashamed of themselves for the condition this property is in. The room we were given had no soap, no remote control for the TV and the bathtub was gross. We were then offered to swap and we did. To an adequate room. But overall dirty carpets in whole place.
Stayed 1 night in May 2025