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MainStay Suites Chicago Schaumburg

2.5 star property

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Photo gallery for MainStay Suites Chicago Schaumburg

Reception
Interior
Blackout drapes, iron/ironing board, free WiFi, bed sheets
Suite, 1 Queen Bed | View from room
Full-size fridge, microwave, stovetop, dishwasher

Reviews

7.4 out of 10
Good

Popular amenities

  • Kitchen
  • Pet friendly
  • Gym
  • 24/7 front desk
  • Laundry
  • Parking included
$77
includes taxes & fees
Sep 30 - Oct 1

Explore the area

View in a map
1200 Bank Drive, Schaumburg, IL, 60173
  • Woodfield Mall
    ‪11 min walk‬
  • LEGOLAND® Discovery Center
    ‪18 min walk‬
  • Schaumburg Convention Center
    ‪3 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub) | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower) | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Non Smoking

7.6 out of 10
Good
(64 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

MainStay Suites Chicago Schaumburg

Schaumburg hotel close to Woodfield Mall
Along with a 24-hour fitness center, this smoke-free hotel has dry cleaning and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station, and barbecue grills. Weekly housekeeping is available.
MainStay Suites Chicago Schaumburg offers 120 accommodations with coffee/tea makers and hair dryers. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with premium satellite channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.
MainStay Suites Chicago Schaumburg features a 24-hour fitness center, barbecue grills, and a vending machine. A computer station is located on site and wireless Internet access is complimentary. This Schaumburg hotel also offers multilingual staff, a picnic area, and laundry facilities. Onsite uncovered self parking is complimentary.

MainStay Suites Chicago Schaumburg is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 1999
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 10 per pet (varies based on length of stay) plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

Hawthorn Suites WY
Hawthorn Suites WY Chicago Schaumburg
Hawthorn Suites WY Hotel
Hawthorn Suites WY Hotel Schaumburg Chicago
Hawthorn Suites WY Chicago Schaumburg Hotel
MainStay Suites Chicago Schaumburg Hotel
Hawthorn Suites by WY Chicago Schaumburg
MainStay Suites Chicago Schaumburg Schaumburg
MainStay Suites Chicago Schaumburg Hotel Schaumburg

MainStay Suites Chicago Schaumburg Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 333 out of 1008 reviews
Rating 8 - Good. 317 out of 1008 reviews
Rating 6 - Okay. 144 out of 1008 reviews
Rating 4 - Poor. 105 out of 1008 reviews
Rating 2 - Terrible. 109 out of 1008 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

kunal

.
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service
Stayed 7 nights in Jun 2025

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness
All good willl stay again
Stayed 5 nights in Apr 2025

2/10 Terrible

Krzysztof

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Building was run down, room stuck in 90’s - bathroom door did not close…. My toddler kept going in the bathroom because a simple door wouldn’t shut. Place had sketchy people hanging around, definitely do not recommend for families or solo travel. Place has seen much better days, also no breakfast in this day and age even extended stay has basic breakfast.
Stayed 1 night in Jun 2025

10/10 Excellent

Jeff

Stayed 12 nights in May 2025

2/10 Terrible

Craig

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
When we arrived, we were told that the elevator to our third floor room was out of service, but would be fixed immediately. Seven days later and way too many trips up and down three flights, we learned that their promises were bold face lies. yesterday, a woman passed me on the stairs and complained that she’d been there for three weeks and it had not worked one day. So this is not a short term problem. Once we got to our room we had to have housekeeping come and vacuum because the carpet was still dirty. The phone didn’t work in the room so we let them know about that as well. They took the phone to fix it and of course never returned it. Yes, seven days without a phone in the room. This stay was disappointing to say the very least the front desk seemed like nice people unfortunately they didn’t follow through or just outright lied to us.
Stayed 7 nights in May 2025

8/10 Good

DeVon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Erwin

Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Thomas

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great location, terrific price. Room was quiet, appreciated the space of staying in a suite. Attention to cleanliness could be improved.
Stayed 3 nights in May 2025

2/10 Terrible

terrell

Stayed 7 nights in Apr 2025

10/10 Excellent

Lilly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

indra

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms we booked were so dirty and not properly cleaned and set up. The chairs were all stained and had a layer of dirt. The mattress under the bedsheets were awfully dirty and old.The floors were sticky the couch had a layer of pet hair all over it. The bathroom sink wouldn’t drain properly and the floors were also very dirty. I wouldn’t stay here again.
Stayed 1 night in May 2025

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Jaime

Disliked: Cleanliness, property conditions & facilities, room comfort

Save your money and spend it somewhere else

Furniture was in bad condition, couches ripped off table surfaces held up with duck tape , noisy bed , walls and carpet stains , Overall bad specially for being in the middle of Schaumburg.
Stayed 1 night in May 2025

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
When i paid online i was under the impression breakfast was included only to find out when we got there it wasnt. The room and whole hotel had a funky smell. The couch in the room was filled with gross stains. No ice machine. Someone in a room by us had a dog that barked all night. Absolutely terrible stay. Never going back again
Stayed 2 nights in May 2025

10/10 Excellent

Lilly

Stayed 1 night in May 2025

10/10 Excellent

Azucena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rico el cafe todo muy lindo
Stayed 5 nights in Apr 2025

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice.. the only thing that needs to be updated is the shower head. Besides that.. everything was amazing
Stayed 1 night in May 2025

10/10 Excellent

Gustavo

Liked: Staff & service, amenities, property conditions & facilities
Clean, and overall quit...but table was wiggling and outlets didnt work...overall enjoyed stay
Stayed 2 nights in May 2025

10/10 Excellent

Marcoz

Stayed 2 nights in Apr 2025

8/10 Good

Mikea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Mar 2025

2/10 Terrible

Joshua

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear MainStay Suites Schaumburg Management, I am writing to formally express my deep disappointment regarding our recent stay at your hotel. The conditions we encountered were entirely unacceptable and, in several cases, unsafe. We believe a full or partial refund is warranted based on the following serious issues: Cleanliness and Room Condition: Dishes were left dirty in the dishwasher, including a pot with burnt food. The provided silverware was inadequate — for example, only one spoon was available. Stains were present on both the couch and mattress. The couch mattress was ripped, worn down, and uncomfortable, with exposed springs. A spare blanket was wadded up into a ball and appeared unsanitary. No fitted sheet was provided for the pull-out mattress. Safety and Security Issues: Side doors intended for keycard access were often unlocked or would not close properly, leaving the hotel accessible to anyone. We had to manually attempt to shut one door that would not latch securely. After a keycard malfunction, my husband was issued a new room key without any verification beyond stating our room number — a major security concern. These lapses in security made us feel extremely unsafe during our stay. Environmental Conditions: The hotel had a persistent unpleasant odor, suggesting poor cleaning and ventilation practices. We experienced a highly disruptive incident where another guest was screaming for over an hour, which required police intervention. This is the major issues.
Stayed 3 nights in Apr 2025

2/10 Terrible

Tony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Zero stars I don't recommend

I understand that this hotel allows dogs, however there was dog poop scattered all over. Some of it looked like it had been there for days. The trash can at the end of the hall had full trash bags sitting around it. The furniture in the room waa dirty and worn. The curtains were old and had stains on them. Not to mention they were hanging off the rods. I only had one fork. The kitchen sink didnt drain and the garbage disposal didnt work. There wasn't any dish soap. The ice maker in the freezer took just about my entire stay to make 2 cups of ice. If it were possible i would love to get a FULL refund. I have photos of everything that I have put in this message. Oh cant forget the piece of bread that was left in the cabinet. It was hard as a rock. Maybe a few weeks old.
Stains on curtain
Filthy chair
Refrigerator dirty on top
Filthy chair
Stayed 1 night in Apr 2025

10/10 Excellent

Nolan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my lodging.
Stayed 1 night in Apr 2025

6/10 Okay

Moulali

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025