MainStay Suites Northbrook Wheeling

2.5 star property

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Photo gallery for MainStay Suites Northbrook Wheeling

Lounge
BBQ/picnic area
In-room dining
Point of interest
Point of interest

Reviews

7.6 out of 10
Good

Popular amenities

  • Kitchen
  • Gym
  • Pet friendly
  • Laundry
  • Housekeeping
  • Air conditioning
$66
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
8000 Capitol Drive, Wheeling, IL, 60090
  • Place, Isaak Walton Park
    ‪3 min drive‬
  • Place, Prospect Heights City Hall
    ‪4 min drive‬
  • Place, Heritage Park
    ‪4 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪17 min drive‬

Room options

Standard Room, 1 Queen Bed, Non Smoking

  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • 300 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • 310 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Suite, 1 Queen Bed with Sofa bed, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 310 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

MainStay Suites Northbrook Wheeling

Wheeling hotel with in-room kitchenettes
This smoke-free hotel features a 24-hour fitness center, dry cleaning, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station, and express check-out are onsite. Weekly housekeeping is available.
MainStay Suites Northbrook Wheeling offers 141 accommodations with MP3 docking stations and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
MainStay Suites Northbrook Wheeling features a 24-hour fitness center, barbecue grills, and a vending machine. A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers multilingual staff, a picnic area, and laundry facilities. Onsite uncovered self parking is complimentary.

MainStay Suites Northbrook Wheeling is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 2000
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 10 per pet (varies based on length of stay) plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not served at this property
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hawthorn Suites Northbrook
Hawthorn Suites Northbrook Wheeling
Hawthorn Suites Wheeling
Hawthorn Suites Wyndham Northbrook
Hawthorn Suites Wyndham Northbrook Hotel
Hawthorn Suites Wyndham Northbrook Hotel Wheeling
Hawthorn Suites Wyndham Northbrook Wheeling
Wyndham Northbrook
Hawthorn Suites Wyndham Northbrook Wheeling Hotel
Candlewood Suites Chicago - Wheeling Hotel Wheeling
Candlewood Wheeling
MainStay Suites Northbrook Wheeling Hotel
MainStay Suites Northbrook Wheeling Wheeling
Hawthorn Suites by Wyndham Northbrook Wheeling
MainStay Suites Northbrook Wheeling Hotel Wheeling

MainStay Suites Northbrook Wheeling Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 341 out of 968 reviews
Rating 8 - Good. 299 out of 968 reviews
Rating 6 - Okay. 138 out of 968 reviews
Rating 4 - Poor. 84 out of 968 reviews
Rating 2 - Terrible. 106 out of 968 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were efficient with check-in and check-out!
Stayed 5 nights in Jul 2025

2/10 Terrible

Naresh Kumar

Traveled with family
Disliked: Staff & service
My 3 days of reservation was a complete waste. I had my son (5 years old) and my spouse travelling with me. I booked the hotel after checking on expedia website for late checkin. It clearly says checkin end time "Anytime" when i called the hotel around 7PM on my checkin date to inform about late checkin i was shocked to know that after 2AM my booking will be cancelled as "No Show" and the doors wont be open. Staff was very rude on the call.My flight to ORD was delay so i landed at 2:30AM. I had no other way. Expedia did not help me even after talking to them for almost an hour. I had to search for a day which was available far away. No refund was provided as well. Wrost experience - Never rely on expedia details and will never book mainstay anymore.
Stayed 3 nights in Jul 2025

4/10 Poor

Rafael

Business traveler
Disliked: Staff & service
I did not like that i had heavy luggage and the elevator was out of service and the only way up was the stairs. Carpets where all dirty and with stains and bad smell. Room service only from 7am to 3pm if you need towels or bed sheets they wont give you clean one's. No breakfast included 😢.
Stayed 1 night in Aug 2025

10/10 Excellent

Tanmay

Stayed 3 nights in Jul 2025

4/10 Poor

Richard

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd fl no elevator a.c. not working properly pump in stair way very loud
Stayed 5 nights in Jul 2025

4/10 Poor

John

Disliked: Amenities
The hallways and stair wells were dirty and always smelled. The garbage cans were always full and the elevator was broken. So I had to walk 3 flights of stairs with bad knees every time. House keeping was only available if you requested it. No breakfast included. My key card didn’t work twice and one time I went to get it fixed, no one was at the front desk b/c the only person working was cleaning a room. The toilet blocked the first time I used it. The kitchen sink water pressure was nonexistent and the shower water pressure was so low, I’m convinced I can piss harder.
Stayed 5 nights in Jul 2025

10/10 Excellent

Stephen

Liked: Amenities
Didnt know elevator wasnt working until I checked in.
Stayed 4 nights in Jul 2025

6/10 Okay

Jean, Rockford

Traveled with family
Disliked: Staff & service, property conditions & facilities
Essentials were good including ; staff friendliness, spacious layout & cleanliness of room; good shower& clean , comfortable bed. Problem areas: no phone or hair blower in room; or by request; no night light in bathroom; elevator didn’t work. Couldn’t reach hotel desk except during day time business hours.
Stayed 1 night in Aug 2025

2/10 Terrible

Zachary

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was not clean. Carpets all over the building are stained, the room smelled like stale smoke, and the one elevator was not working. The stairwell had old food and ripped carpet and the hallways smelled like smoke, dirty animals, and mildew. The curtains had stains on them, the armchair was ripped, just the overall condition of the property was poor and unkempt. Had the other hotels in the area not been sold out due to the National Card Show, we would have gone elsewhere. We will never stay here again.
Stayed 1 night in Aug 2025

6/10 Okay

Anthony

Traveled with family
Liked: Room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Mila, Round Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean room
Stayed 1 night in Jul 2025

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Aderele

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

8/10 Good

Anthony

Business traveler, Traveled with family
Liked: Staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jose

Stayed 1 night in Jul 2025

4/10 Poor

Chasidy

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Place had a smell to it like a stench a lot of cigarette smoke. Very dirty carpets. Toilet did not work at all so I had to use the bathroom elsewhere
Stayed 3 nights in Jul 2025

10/10 Excellent

Anupam, Memphis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is at it’s best.. cleanliness’s, staff and helping approach towards customers
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Pet friendly. Carpet in hallways severely stained with accompanying odors. Odd noises in the night. ( Banging, shouting, etc)
Stayed 2 nights in Jul 2025

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have people with apps that can steal funds. They would not allow the theft. The people needing to theft were stolen from by someone else.
Stayed 6 nights in Jul 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

David

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It fairly inexpensive but it’s dirty, the staff is absolutely no help, the maids don’t know how to clean, can not get towels only between certain hours and of course I’m working those hours. I would not recommend.
Stayed 6 nights in Jul 2025

2/10 Terrible

Olumide, Milton Keyes

Disliked: Staff & service, property conditions & facilities
Internet really mess up, lobby always smelling
Stayed 1 night in Jul 2025

8/10 Good

Gregg

Stayed 7 nights in Jun 2025

10/10 Excellent

Anthony

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025