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Hilton Garden Inn Chicago Downtown South Loop

3.0 star property

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Photo gallery for Hilton Garden Inn Chicago Downtown South Loop

Pool
Lobby
Exterior
Exterior
Premium bedding, in-room safe, desk, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Bar

Explore the area

Map
55 E 11th Street, Chicago, IL, 60605
  • Grant Park
    ‪14 min walk‬
  • Soldier Field
    ‪16 min walk‬
  • Millennium Park
    ‪19 min walk‬
  • Chicago, IL (MDW-Midway Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Corner (Mobility & Hearing, Bathtub)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Corner (Mobility & Hearing, Bathtub)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Accessible (Hearing)

8.4 out of 10
Very good
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Corner

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Corner

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Corner

9.6 out of 10
Exceptional
(24 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

9.2 out of 10
Wonderful
(198 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(101 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible (Hearing)

9.2 out of 10
Wonderful
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks-Snacks)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed (Drinks-Snacks)

  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn Chicago Downtown South Loop

3-star hotel in Downtown Chicago
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business center, and valet parking. Housekeeping is available on request.
Hilton Garden Inn Chicago Downtown South Loop offers 146 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 49-inch Smart televisions come with Netflix. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a 24-hour business center and 2 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 1080 square feet (100 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and barbecue grills. Guests can use the health club at a partner property. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hilton Garden Inn Chicago Downtown South Loop is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Shang Noodle - This restaurant specializes in Asian cuisine and serves breakfast, brunch, lunch, and dinner.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered valet parking on site (USD 70 per night; includes in/out privileges)
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 20 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Shang Noodle

Things to do

  • 24-hour gym
  • Pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 1,080 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch smart TV with premium channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 10 to 20 for adults, and USD 5 to 10 for children
  • Covered valet parking fee: USD 70 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Chicago Downtown South Loop Hotel
Hilton Garn Inn Chicago Loop
Hilton Chicago Loop Chicago
Hilton Garden Inn Chicago Downtown South Loop Hotel
Hilton Garden Inn Chicago Downtown South Loop Chicago
Hilton Garden Inn Chicago Downtown South Loop Hotel Chicago

Hilton Garden Inn Chicago Downtown South Loop Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 974 out of 1568 reviews
Rating 8 - Good. 339 out of 1568 reviews
Rating 6 - Okay. 133 out of 1568 reviews
Rating 4 - Poor. 61 out of 1568 reviews
Rating 2 - Terrible. 61 out of 1568 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joaly

Stayed 3 nights in Mar 2025

6/10 Okay

Edlena

Disliked: Room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We never stayed here before and selected the hotel because we wanted to go to the Field Museum. We somehow got room 2422, which felt like winning the lottery as it looked out toward Lake Michigan and the museum campus. The view of the sunrise was incredible. It was an easy walk to the museums. We ate at the attached restaurant, which was good. The hotel's valet service was quick and friendly.
Stayed 3 nights in Mar 2025

8/10 Good

Justin, Las Vegas

Traveled with group
Good for the price
Stayed 2 nights in Mar 2025

10/10 Excellent

Shataya

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how my corner room looked, and the views were amazing! When I got to the hotel, the staff were very helpful I was able to check in early. Everything was clean from the lobby to the room. the only thing that I did not like was that I did hear my next-door neighbor from the bathroom vents the first day. Other than that, everything was perfect! and walkable to certain stores and dining options. I will be planning on staying here again.
Stayed 2 nights in Feb 2025

4/10 Poor

ghaida

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
If you are a light sleeper, this hotels is not for you.
Stayed 2 nights in Mar 2025

2/10 Terrible

chris

Business traveler
Disliked: Cleanliness, staff & service, amenities
Fairly new hotel but the rooms have already been pretty beat up. I stay at hotels every week in Chicago for work and this was the first hotel that refused to do a room "refresh" on a two night stay. I was pretty shocked that they would not do this. Literally the first hotel I have ever had this experience at. The Asian restaurant connected is very disappointing and expensive. Would NOT stay here again.
Stayed 2 nights in Mar 2025

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Food options and 24 hour grab and go were excellent.
Stayed 2 nights in Mar 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and a friendly staff!
Stayed 2 nights in Jan 2025

6/10 Okay

Jerrad

Traveled with family
Liked: Cleanliness
It was walkable to the Shedd Aquarium, museums and park otherwise we would have chosen somewhere less expensive. I don't believe it was a monetary value to stay there generally speaking.
Stayed 2 nights in Mar 2025

10/10 Excellent

Damon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
a bit far from the downtown core but definitely walkable. staff was great. lobby was great. restauarant was great. thanks for a wonderful time!
Stayed 4 nights in Mar 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Amin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not understand, although it's nor very important of course, why 6$ were deducted from 300$ deposit. (I guess this is the price of 2 bottles of water in the room) and for such a hotel it's ridiculous as in most hotels water is free. Property was good and safe, had a nice view from room. There were some minor issues in the room but they were solved. In addition, free coffee and tea is offered near the reception, however the water was not hot enough. I would suggest this hotel for my friends and colleagues.
Stayed 4 nights in Mar 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Feb 2025

8/10 Good

Ellen

Good pet friendly experience

This was a good hotel in a great area. We picked it so we could walk to our daily activities and in worked out great. We have two big dogs that have never experienced a busy city like Chicago and they did great. The pet friendly policy is real at Hilton. I only have one complaint about the room but it wasn’t a big deal. The bathroom has a sliding door that wouldn’t close all the way. Not very private but my dogs noticed and would fill the gap with their snoots.
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jamilet

Stayed 2 nights in Mar 2025

10/10 Excellent

Joanna

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Cristian

Stayed 1 night in Mar 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to museum campus and Michigan Avenue. Corner room had a nice view of the city. All the staff was friendly and helpful.
Stayed 2 nights in Mar 2025

8/10 Good

Karen

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is conveniently located. The lobby and facilities were great. Cleaning service was poor/non-existent. Front desk staff was lovely. Mediocre stay, but great location
Stayed 3 nights in Jan 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Cortney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful!! It was so clean and spacious. The layout was very modern and offered a ton of storage space. Coming from a really small midwestern town, Chicago is very intimidating. The Valet gentlemen were so kind and helpful. We didn't explore or do anything in our general area so I can't comment on that. If we were going to the Shedd Aquarium or Field Museum, we definitely would have walked. My kids also loved the pool, and I loved all the windows at the pool for a nice view! Highly recommend this hotel!
Stayed 2 nights in Mar 2025

6/10 Okay

Derik

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

The staff here is a joke. I was double charged.

The front desk staff were very unorganized and super rude. They didn't know how to use their credit card machines, and ended up charging me twice for my stay. When I brought it to their attention, they told me it was my problem and asked me to call my bank. I put my bank on the phone with them - and they told Hilton that they charged me twice, and the staff still did NOTHING to help. I paid twice for my "discounted" stay here. Also, the staff is too busy mumbling under their breath about the customers to finish helping the people in line. I will never stay here again.
Stayed 3 nights in Feb 2025

10/10 Excellent

ERNESTO

Stayed 1 night in Feb 2025