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Holiday Inn Express Crestwood by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Crestwood by IHG

Exterior
In-room safe, desk, soundproofing, iron/ironing board
Exterior
Indoor pool
Free buffet breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
$92
includes taxes & fees
Feb 1 - Feb 2

Explore the area

View in a map
13330 South Cicero Avenue, Crestwood, IL, 60445
  • Place, Hollywood Park
    ‪14 min walk‬
  • Place, McCormick Place
    ‪29 min drive‬
  • Place, Michigan Avenue
    ‪33 min drive‬
  • Airport, Chicago, IL (MDW-Midway Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Accessible (Communication Accessible)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Double Beds, Accessible (Communication Accessible)

8.0 out of 10
Very good
(15 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Double Beds

7.0 out of 10
Good
(36 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed (Extra Floor Space)

8.0 out of 10
Very good
(30 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

7.2 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Hair dryer, towels

Standard Room

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication Accessible)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communication Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Accessible Tub)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Double Beds, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 4
  • 2 Double Beds

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About this property

Holiday Inn Express Crestwood by IHG

Crestwood hotel with indoor pool
This smoke-free hotel features an indoor pool, a fitness center, and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities.
Holiday Inn Express Crestwood by IHG offers 123 accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided.

This Crestwood hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Holiday Inn Express Crestwood by IHG features an indoor pool and a fitness center. Public areas are equipped with complimentary wired and wireless Internet access. This hotel offers access to a business center and meeting rooms. Guests can enjoy a complimentary breakfast. Event facilities measuring 1200 square feet (111 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Holiday Inn Express Crestwood by IHG is a smoke-free property.

Guests are offered a complimentary buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,200 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 10 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crestwood Holiday Inn Express
Holiday Inn Express Crestwood
Holiday Inn Express Hotel Crestwood
Crestwood Hampton Inn
Hampton Inn Chicago Crestwood Hotel Crestwood
Hampton Inn Crestwood
Holiday Inn Express Crestwood Hotel

Holiday Inn Express Crestwood by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 450 out of 1000 reviews
Rating 8 - Good. 233 out of 1000 reviews
Rating 6 - Okay. 132 out of 1000 reviews
Rating 4 - Poor. 80 out of 1000 reviews
Rating 2 - Terrible. 105 out of 1000 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone great
Stayed 1 night in Oct 2025

10/10 Excellent

Latrice

Stayed 2 nights in Oct 2025

10/10 Excellent

Navil

Stayed 1 night in Oct 2025

8/10 Good

Lydia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable room, decent breakfast and nice size clean pool. I will say though, the elderly lady who handles the breakfast area was rude and had smart remarks when customers had questions or concerns about breakfast. They were out of eggs and i asked if they are going to bring more cause they were out at the time of me going down to eat. Breakfast is from 730-9am. I was down stairs to eat at about 730am. When i asked if there will be more eggs she said “ I’m only one person you need to give me time” as if i asked her multiple times. I simply asked once. After i sat to eat i over heard 2 other family’s complaining about the same lady and her attitude when she was asked a simple question. Other then that i had a pleasant stay.
Stayed 2 nights in Oct 2025

6/10 Okay

Linzy

Stayed 1 night in Oct 2025

2/10 Terrible

Angel

Disliked: Staff & service, amenities, property conditions & facilities
The staff tried to physically fight me over a misunderstanding. Very ghetto, very dirty, will never stay here again!
Stayed 2 nights in Oct 2025

6/10 Okay

Tristan

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, room comfort

Good but could be great.

The rooms are decent and clean. The hotel’s location offers convenient dining and shopping options. The nightly rate is affordable, but I recommend booking directly through their reservation system as Hotel.com and Expedia charge more. I wanted to experience the hotel’s pool, but unfortunately, I didn’t get a chance to. During check-in, I signed my initial paperwork for my initials and signature. The front desk lady then handed me some paper about a weekend ordinance regarding parties and room occupancy. I read it with some dismay, but I was surprised to see that other guests were also checking in without receiving the same information. I asked why I was the only one signing the paper, and the front desk person and assistant manager (who introduced herself as such) stated that they had already signed it in a previous contract. I politely asked one of the other guests if they remembered signing it, but they said no. That was the beginning of my troubles. While on the elevator, it started making loud noises and buzzing, and it stopped between floors 3 and 4. As soon as the doors opened, I got off and started recording my Will on my phone just in case the elevator plummets from the 4th floor while I’m inside. As a result of the elevator issue, we had to take the stairs for the entire stay. There was an out-of-order sign placed on both elevators throughout the weekend. I’ve checked out and 7 days later I still have not received deposit.
Stayed 1 night in Oct 2025

4/10 Poor

Lyndsey

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were dirty, if you used the shower water didn’t drain just built up as if you were taking a bath, lights flickered on and off, elevator broke down so they brought in people to repair at 2am while I appreciate trying to get it fixed the people fixing it were slamming doors stomping down the stairwells and yelling. Walls are paper thin and you could hear everything. All and all this was a disappointing expensive stay!
Stayed 3 nights in Oct 2025

10/10 Excellent

marco

Stayed 5 nights in Oct 2025

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very good! Room was comfortable and clean.
Stayed 1 night in Oct 2025

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

2/10 Terrible

Caitlin

Traveled with family
Disliked: Staff & service

Stay away!!!

Received a call a few hours prior to check that they overbooked and canceled my room. When I called their manager was extremely rude and would not listen to my concerns. Rather she talked over me. Then, when I told her to stop talking over me and listen she told me she was hanging up. Thankfully hotels.com saved the day and got me a better place and the people there were so kind.
Stayed 1 night in Oct 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Kylie

Stayed 1 night in Oct 2025

10/10 Excellent

Lisa

Stayed 1 night in Sep 2025

8/10 Good

Tonja

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and very accommodating. Rooms were clean. Very cold in the room initially however we were able to adjust the temperature. Parking very sufficient.
Stayed 1 night in Sep 2025

10/10 Excellent

Wanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Aug 2025

6/10 Okay

Marilyn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
So many things were broken all the way down to the pump soap in the bathroom. I wondered how long this property has been a holiday Inn because this is not the standard I am use to. The worse thing for me was I booked a handicap room and the room had one of those very low profile toilets. The toilets in the pool area were taller but there was no door knob to close the door. Oh I am still waiting for those hash brown potatoes that I have enjoyed at all the other holiday Inns.I actually gave up trying to get things corrected. My hands will shake the next time Holiday Inn comes up as a choice.
Stayed 4 nights in Sep 2025

8/10 Good

Tonja

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night clerk check is in with great customer service after our flight was much delayed. Room was nice and comfortable. The bathroom could have use more attention on the floor and toilet.
Stayed 1 night in Sep 2025

8/10 Good

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room , and cinnamon rolls and sausage at breakfast bathroom water took a little while to get hot and tub needs repainting sill definitely stay again
Stayed 1 night in Sep 2025

4/10 Poor

Thanh Van

Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff/clean rooms. Didn't get a chance to see the pool.
Stayed 1 night in Sep 2025

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of everything, close to expressway and the bed was super comfortable
Stayed 1 night in Aug 2025

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025