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Holiday Inn Express & Suites Chicago West-Roselle by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Chicago West-Roselle by IHG

Exterior
Exterior
Indoor pool
Free daily self-serve breakfast
Desk, iron/ironing board, free cribs/infant beds, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
$88
includes taxes & fees
Jan 19 - Jan 20

Explore the area

View in a map
1490 W Lake Street, Roselle, IL, 60172
  • Place, Bowlero Roselle
    ‪11 min walk‬
  • Place, 4 Paws Dog Park
    ‪3 min drive‬
  • Place, Stratford Square Mall
    ‪4 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room

8.8 out of 10
Excellent
(9 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 King Bed

8.4 out of 10
Very good
(20 reviews)
  • 323 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible (Communications)

7.4 out of 10
Good
(3 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(25 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds, Accessible (Communications)

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 Bedroom

8.8 out of 10
Excellent
(18 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Dining Area)

Suite, 1 Bedroom (Dining Area) | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 Bedroom (Dining Area)

8.0 out of 10
Very good
(5 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom (Freestanding Bath)

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 Bedroom (Freestanding Bath)

7.2 out of 10
Good
(10 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 Bedroom

8.0 out of 10
Very good
(6 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Suite, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 323 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Communications)

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 Bedroom, Accessible Bathtub (Communications)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Communications)

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 Bedroom, Accessible Bathtub (Communications)

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Communications)

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 Bedroom, Accessible Bathtub (Communications)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

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Exterior
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  • Breakfast included
  • Pet friendly
  • Parking included
4.1 out of 5, Very Good, 1,004 reviews
Hampton Inn & Suites Chicago/Hoffman Estates

About this property

Holiday Inn Express & Suites Chicago West-Roselle by IHG

Roselle hotel with indoor pool
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a 24-hour business center. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, a business center, and conference space.
Holiday Inn Express & Suites Chicago West-Roselle by IHG offers 101 accommodations with coffee/tea makers and designer toiletries. 40-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

This Roselle hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Express & Suites Chicago West-Roselle by IHG features an indoor pool and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. Event facilities measuring 580 square feet (54 square meters) include a conference center. This business-friendly hotel also offers a vending machine, multilingual staff, and a fireplace in the lobby. Onsite self parking is complimentary.

Holiday Inn Express & Suites Chicago West-Roselle by IHG is a smoke-free property.

A complimentary self-serve breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (580 square feet of space)
  • Meeting room

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2008
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 19 2025 to December 31 2025 (dates subject to change):
  • One of the swimming pools
The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Hot tub
The following facilities are closed on Monday and Sunday:
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Country Carlson Roselle
Country Inn Carlson Roselle
Holiday Inn Express Chicago West-Roselle Hotel
Holiday Inn Express Chicago West-Roselle
Country Inn & Suites Roselle Hotel Roselle
Holiday Inn Express Suites Chicago West Roselle
Holiday Inn Express Suites Chicago West Roselle by IHG
Holiday Inn Express Suites Chicago West Roselle an IHG Hotel
Holiday Inn Express & Suites Chicago West-Roselle by IHG Hotel
Holiday Inn Express & Suites Chicago West-Roselle by IHG Roselle

Holiday Inn Express & Suites Chicago West-Roselle by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 478 out of 1007 reviews
Rating 8 - Good. 218 out of 1007 reviews
Rating 6 - Okay. 153 out of 1007 reviews
Rating 4 - Poor. 79 out of 1007 reviews
Rating 2 - Terrible. 79 out of 1007 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nilesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 1 night in Oct 2025

10/10 Excellent

Leon

Stayed 1 night in Oct 2025

10/10 Excellent

Randall

Stayed 2 nights in Aug 2025

8/10 Good

Victoria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Angela

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk staff was very friendly. The room was not in good condition. Drawers were broken, ceiling tiles were damaged. The bathroom had no exhaust fan and there was condensation on all walls and ceiling. The bathroom door was damaged and the toilet stopped working during the night. The hallways and by the elevator were littered with debris. Overall was not a very well taken care of and I would not recommend this hotel.
Stayed 2 nights in Sep 2025

6/10 Okay

chad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quiet area.
Stayed 2 nights in Sep 2025

10/10 Excellent

thomas, chicago

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
x
Stayed 1 night in Sep 2025

8/10 Good

ZIA

Stayed 1 night in Aug 2025

2/10 Terrible

Meghan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would not recommend this place at all

Pictures were VERY deceiving, our room had a ton of damage, carpet was gross and stained everywhere, there was no hot tub like advertised ( we drove over 800 miles and specifically booked for the hot tub ) we found nails and screws laying on the stairs that anyone could’ve stepped on, key cards wouldn’t work half the time, the also charged a $50 hold and was told it would go back on my card the next day to find out it’s 7-10 business days, the milk was bad and expired that they served in the complementary breakfast. Pool area the ceiling had a lot of damage and the torn down wood was laying on the floor in the pool room. The front desk staff were very rude as well . Would not recommend this hotel to anyone as there pictures online are not the condition the hotel is currently in.
Stayed 1 night in Sep 2025

10/10 Excellent

Melissa L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly
Stayed 1 night in Sep 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be back!
Stayed 1 night in Aug 2025

10/10 Excellent

Matthew

Stayed 3 nights in Aug 2025

10/10 Excellent

Araceli

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location for me to. Drive any where all the services near by convenience stores restaurants etc I’m so glad I choose this location
Stayed 3 nights in Aug 2025

8/10 Good

Freddy

Stayed 1 night in Aug 2025

10/10 Excellent

Yurelia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Door was hard to open or close, didn't latch properly, gym was missing weights, laundry systems were set up in a way that made it difficult to transfer clothes from washer to dryer. Toaster didn't toast evenly and had to toasted twice to get a golden toast.The pool bottom felt like sand-like debris.
Stayed 3 nights in Aug 2025

2/10 Terrible

Violeta

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Kathleen

Traveled with family
Stayed 2 nights in Aug 2025

2/10 Terrible

Destini

Disliked: Cleanliness
Three words: molds & bed bugs
Stayed 2 nights in Aug 2025

8/10 Good

Martyna

Stayed 3 nights in Aug 2025

8/10 Good

Kris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was good. Rooms were clean. Large wedding going on-loud music in the parking lot at 9:00 am.
Stayed 2 nights in Aug 2025

4/10 Poor

Cynthia

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub advertised but there was none. Pool to small to swim in. Carpet very dirty. Toilet not anchored properly. No housekeeping service for second and fourth day. Dirty towels were not replaced - I had to ask the clerk for clean towels every day. Printer in business center didn't work. Staff not eager to accommodate. Breakfast selection very small. Would not recommend anyone stay here.
Stayed 4 nights in Aug 2025

4/10 Poor

Wendy

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here a couple of years ago. Coming into town for a week. Realized quickly this property has gone way down, pretty beat up. Dirty. Housekeeping came one day and not the next. Very disappointed with the quality of this hotel. Staff was pleasant and accommodating considering what they have to work with. Will not return.
Stayed 7 nights in Aug 2025

4/10 Poor

Candace

Stayed 2 nights in Aug 2025

2/10 Terrible

Torrionna

Stayed 1 night in Aug 2025

8/10 Good

Claudia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025