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Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property

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Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Front of property - evening/night
Lobby
Lobby sitting area
Standard Room, 1 Double Bed, Accessible, Non Smoking | Premium bedding, down comforters, in-room safe, desk
Breakfast area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Gym
  • Parking available
  • Free WiFi
  • 24/7 front desk

Explore the area

Map
1622 W Jackson Blvd, Chicago, IL, 60612
  • Rush University Medical Center
    ‪5 min walk‬
  • United Center
    ‪9 min walk‬
  • University of Illinois Chicago
    ‪11 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Hyatt House Chicago Medical/University District

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, (1014)
The price is $170
per night
$200 total
includes taxes & fees
Apr 8 - Apr 9
Hyatt House Chicago Medical/University District

About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel in Near West Side
Along with a 24-hour fitness center, this hotel has a 24-hour business center and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business center, and concierge services are onsite.
Hotel Chicago West Loop, SureStay Collection by Best Western offers 115 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel Chicago West Loop, SureStay Collection by Best Western has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 35 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 25 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Secured self parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Property Registration Number 60612

Property is also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 484 out of 1007 reviews
Rating 8 - Good. 262 out of 1007 reviews
Rating 6 - Okay. 136 out of 1007 reviews
Rating 4 - Poor. 61 out of 1007 reviews
Rating 2 - Terrible. 64 out of 1007 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sterling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, though the parking was ridiculous. Got there and couldn't even purchase aspit to park car, were sold out.
Stayed 1 night in Nov 2024

6/10 Okay

Eduardo

Stayed 1 night in Dec 2024

8/10 Good

Hamza

Stayed 1 night in Nov 2024

10/10 Excellent

paul

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gentlemen at the front desk during the evening hours on 12/14 created the nicest, most efficient check in interaction with a hotel I think I have ever had. So seamless, gosh it was beautiful. Furthermore the checkout in the morning was equally as pleasent with 2-3 women with beatiful smiles greeting with the warmest "good mornings". Keep up the great work.
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not a terrible stay but not our best experience. Room was small which we can understand being in a city, bathroom was tinyyyy had no place to put my makeup or a doc kit in the bathroom. The sliding door in the bathroom was also broken/off track. Checking is was smooth the front desk shared that they have breakfast which seemed like a plus as that was not advertised. We woke up to get breakfast the following morning and see the juice machine is broken, No hot food, there was an assortment of pop tarts lol. I don’t think I would advertise that as breakfast. The only other complaint we have is coming back to the hotel after a full day and the entire lobby smells like weed, my husband had to wait 20 plus minutes for a front desk associate to make an appearance when we needed the WiFi password. Since it was so close to my friend I would stay again ONLY for that reason but other than that I wouldn’t recommend only if you need a bed.
Stayed 2 nights in Dec 2024

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Stayed 1 night in Nov 2024

4/10 Poor

Fred

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Way to noisy. Hotel is run down. Small room, small bathroom.
Stayed 2 nights in Dec 2024

2/10 Terrible

Adam

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Just so everyone is aware they have 16 parking spots and the staff is rude. Websites, both Expedia and the hotels are incorrect. Expedia states that they have a parking space per unit. They were sold out and spent over an hour on the phone. Can’t tell you anything about the hotel but the staff was rude and make sure you call or get there super early and hope they have spots.
Stayed 1 night in Dec 2024

6/10 Okay

koakoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff customer service was phenomenal I had an issue when I first checked in with the TV and they put me in another room That's fine what I did not like was the parking they only have 16 spaces so basically it's first come first serve
Stayed 2 nights in Nov 2024

10/10 Excellent

kelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable
Very affordable and convenient to union center.
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Stayed 2 nights in Nov 2024

4/10 Poor

Daniel

Disliked: Property conditions & facilities, room comfort
Not a good stay
Checking was awesome! The smell in lobby was smoky and musty. Non operational coffee or juice machine working for morning breakfast. Rooms have no carpet and neighbors above can be heard throughout the night well past 1:00 am. Poorly painted and attempt to update rooms look shabby.
Stayed 1 night in Dec 2024

8/10 Good

Oscar

Liked: Amenities
Great location near the united center if you’re a sports fan.
Stayed 1 night in Dec 2024

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Shayla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place and service for price!
Stayed 1 night in Dec 2024

2/10 Terrible

Deb

Traveled with family
Disliked: Property conditions & facilities
Our room was located directly where there was work being done on the outside of the building. We could see the lift that was being used to work on the building. Starting working at approximately 7:00 am on Friday morning maybe a little earlier and it was so loud we had to leave. We could not sleep. Next time perhaps don’t have guests staying in rooms where there is working being done outside. Very disappointed.
Stayed 1 night in Dec 2024

6/10 Okay

Bonnie, witt

Traveled with family
The art work was interesting fully equipped kitchen. Not breakfast and the parking was crazy.. friendly staff very clean.
Stayed 1 night in Dec 2024

10/10 Excellent

Jordan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Comfortable amenities and nice staff.
Stayed 1 night in Oct 2024

2/10 Terrible

Lori

Stayed 1 night in Nov 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice decoration and paint, well done
Stayed 1 night in Dec 2024

10/10 Excellent

Camryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It served its purpose, it was very small, but all we did was sleep & shower, so it was pretty good.
Stayed 1 night in Nov 2024

2/10 Terrible

Antonio

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn’t any free parking upon arrival, also I received a ticket for parking in a designated spot that a employee told me.
Stayed 1 night in Nov 2024

10/10 Excellent

Amy

Stayed 2 nights in Nov 2024