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Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property

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Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Exterior
Exterior
Standard Room, 1 Double Bed, Accessible, Non Smoking | Premium bedding, down comforters, in-room safe, desk
Front of property - evening/night
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Gym
  • Parking available
  • Free WiFi
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1622 W Jackson Blvd, Chicago, IL, 60612
  • Rush University Medical Center
    ‪5 min walk‬
  • United Center
    ‪8 min walk‬
  • University of Illinois Chicago
    ‪10 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Double Bed

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The price is $187 total
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About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel in Near West Side
Along with a 24-hour fitness center, this hotel has a 24-hour business center and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business center, and concierge services are onsite.
Hotel Chicago West Loop, SureStay Collection by Best Western offers 115 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel Chicago West Loop, SureStay Collection by Best Western has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 35 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 25 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Secured self parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Property Registration Number 60612

Property is also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 480 out of 1001 reviews
Rating 8 - Good. 264 out of 1001 reviews
Rating 6 - Okay. 134 out of 1001 reviews
Rating 4 - Poor. 60 out of 1001 reviews
Rating 2 - Terrible. 63 out of 1001 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Stayed 1 night in Feb 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful retreat

They made me feel like I was at home. Very friendly , yet professional. If I’m in that area again, I will look forward to staying there.
Stayed 1 night in Feb 2025

2/10 Terrible

Caitlin

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I do not recommend this place. We will never stay at this hotel again. Upon arrival, they indicated they didn’t have my reservation that was made through Expedia over a month ago. They stated it was for one night and not two - my Expedia reservation clearly showed two. A supervisor got involved to rectify. Then, I got called the next day asking why my stuff was still in the room, and that I needed to book another night (despite a “Do Not Disturb” sign on the door), I had to yet again explain the situation, which should already have been addressed and documented already. Clearly unorganized record keeping, and ineffective communication contributed to a very poor stay. Ps only channels 42-68 worked on our room TV (which was not disclosed upon arrival). This was only shared with me once I called to report a problem. Additionally, the refrigerator in the room hummed loudly every 30 minutes which was another negative experience and continued to impact our ability to have a peaceful stay.
Stayed 2 nights in Feb 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities

Disappointing

Check-in time 2 1/2 hours. As a waiting time is getting longer there were more and more customers coming into the lobby. And we asked the staff how come other people who came after us getting their room before us and then they said they’re trying to accommodate mine and my friends room closer to each other in the same floor, which we requested so we waited. My friend got a room about half an hour before I did and our room were on the same floor, but it was the end to the the other end. Finally, I check into my room and it was clearly they just finished cleaning or whatever but the bathroom floor was wet. It was actually slippery and could be hazard. The staff offered free drinks and snacks since we were waiting in the lobby for so long so that was a nice gesture, but I honestly didn’t appreciate their words that only sounded to me, just an excuse for example they said there were group of people who checked out after 2 o’clock, I mean, I do not understand how that could be an excuse for the customers who booked for their various purposes need that room that very day with proper check in process.
Stayed 1 night in Feb 2025

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Olivia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I have stayed here twice now, and it’s a great, super convenient option if you need a place to stay close by the United Center like we did since we drove in for a concert! Parking is convenient since you can park in the parking garage right next door, though you will have to pay $35 for overnight parking. Staff is super friendly and accommodating too. Only con is it’s an older building, so the sound carries pretty easily between the walls and floors (we had a pretty energetic couple above us😅).
Stayed 1 night in Feb 2025

8/10 Good

Stephany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very accommodating and friendly!! I selected this hotel because I was attending an event at the United Center. It was super convenient and a walkable distance. I would definitely recommended.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Feb 2025

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect! Very clean and comfortable! Walking distance for dining and to events you are going to. Parking right by hotel . Very pleased with our stay!
Stayed 1 night in Feb 2025

10/10 Excellent

Jose

Stayed 1 night in Dec 2024

6/10 Okay

Dr Mike, VENTURA

Business traveler
Disliked: Property conditions & facilities
The staff was nice and the hotel felt safe. It was basic and in a sketchy area (I’m not knocking the hotel for that). I do give bonus points for the convenience to walk over to the Chicago Police training center. Next time I’ll fork out the extra bucks for the added transportation and stay in a nicer neighborhood.
Stayed 1 night in Oct 2024

6/10 Okay

Brian, Rutland

Stayed 4 nights in Jan 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
The king bed was not very comfortable at all
Stayed 1 night in Jan 2025

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel for a single night stay. Great proximity for a United Center event
Stayed 1 night in Jan 2025

10/10 Excellent

Mevlida

Stayed 2 nights in Jan 2025

2/10 Terrible

Madeline

Stayed 1 night in Dec 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Jan 2025

8/10 Good

Kesha

Liked: Cleanliness, staff & service
Need more parking.
Stayed 1 night in Dec 2024

10/10 Excellent

deborah

Stayed 2 nights in Oct 2024

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a dope little getaway
Stayed 1 night in Dec 2024

6/10 Okay

TRAVIS

Stayed 1 night in Dec 2024

8/10 Good

Tianhui, Naperville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is ok, not a lot of parking spots available around, surrounding area at night seems a little spooky
Stayed 1 night in Dec 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024