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Hotel Riu Plaza Chicago

4.0 star property

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Photo gallery for Hotel Riu Plaza Chicago

Front of property
Creator video
2 bars/lounges, rooftop bar
Exterior
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Bar
$156
includes taxes & fees
Feb 9 - Feb 10

Explore the area

View in a map
150 East Ontario Street, Chicago, IL, 60611
  • Place, Michigan Avenue
    ‪1 min walk‬
  • Place, Northwestern Memorial Hospital
    ‪2 min walk‬
  • Place, Chicago Riverwalk
    ‪9 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room (Hotwire)

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room (Hotwire)

  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(192 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed with Sofa bed (Deluxe)

Premium bedding, in-room safe, desk, blackout drapes

Family Room, 1 King Bed with Sofa bed (Deluxe)

9.6 out of 10
Exceptional
(25 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, Multiple Beds (Deluxe)

Family Room, Multiple Beds (Deluxe) | Premium bedding, in-room safe, desk, blackout drapes

Family Room, Multiple Beds (Deluxe)

9.0 out of 10
Wonderful
(17 reviews)
  • 355 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Suite, 1 King Bed with Sofa bed

  • 657 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 King Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds

9.4 out of 10
Exceptional
(80 reviews)
  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Riu Plaza Chicago

4-star hotel in Downtown Chicago
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a coffee shop/cafe, and concierge services are onsite. Change of towels is available on request.
Hotel Riu Plaza Chicago offers 390 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. 40-inch flat-screen televisions come with satellite channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and concierge services.

Hotel Riu Plaza Chicago is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Skybar - Onsite rooftop bar. Guests can enjoy alfresco dining (weather permitting).
Restaurante Desayuno - This restaurant serves breakfast only. Open daily.
Lobby Bar - Onsite bar. Open daily.
Grap&Go - Onsite restaurant. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Grap&Go
  • Lobby Bar
  • Restaurante Desayuno
  • Skybar

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (42 inch wide door)
  • Hand-held showerhead
  • Handrails in stairways (35 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 28 floors
  • Built in 2024
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 28.18 per accommodation, per night
The resort fee includes:
  • Concierge service
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Hotel Riu Plaza Chicago Hotel
Hotel Riu Plaza Chicago Chicago
Hotel Riu Plaza Chicago Hotel Chicago

Hotel Riu Plaza Chicago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2536 out of 3274 reviews
Rating 8 - Good. 443 out of 3274 reviews
Rating 6 - Okay. 154 out of 3274 reviews
Rating 4 - Poor. 77 out of 3274 reviews
Rating 2 - Terrible. 64 out of 3274 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Roberto, Miramar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was perfect! Rooftop bar was on point and friendly staff
Stayed 3 nights in Oct 2025

8/10 Good

Giselly Yosabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the hotel, the only negative thing I have to say is that I found it to be odd that there is no trash bags used in the trash cans in the rooms. Also, the bathroom has no vent for exhaust fan. Other than that, everything else was excellent, very clean facility, great breakfast selection.
Stayed 2 nights in Nov 2025

2/10 Terrible

Melinda

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Review for RIU Plaza Chicago Our stay at RIU Plaza Chicago was deeply disappointing due to repeated and alarming breaches of guest privacy and safety. Over the course of one night, hotel staff entered our room multiple times without knocking or authorization, including once while we were asleep and again just before checkout. We had already reported a broken thermostat and were told maintenance would not return until after checkout since we requested privacy, yet staff continued to enter. The experience left us feeling unsafe and violated. Even after reporting the issue to management before leaving, the situation was handled without urgency or accountability. I hope the hotel takes guest security and privacy more seriously in the future, as this kind of disregard is unacceptable in any hospitality setting.
Stayed 1 night in Oct 2025

10/10 Excellent

Katrina

Liked: Cleanliness, amenities, property conditions & facilities
We got a room with a great view! The staff were all very pleasant and attentive.
Stayed 3 nights in Oct 2025

10/10 Excellent

sharon

Traveled with group
Liked: Cleanliness, staff & service, amenities
Super stay. Great location. Great roof top bar. Great staff.
Stayed 4 nights in Oct 2025

10/10 Excellent

Lawonda

Stayed 1 night in Oct 2025

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was super friendly and helpful! Loved how they decorated the lobby for Halloween. Overall a great hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

LaDarcus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staying at the Riu Plaza was a great experience. Once I stepped out of my vehicle, I was helped with my bags without asking. The doors were opened, and I was greeted by all the staff with friendly smiles and hello’s. This was a 10 out of 10 type of experience for my wife and myself and we would definitely consider booking with you guys again.
Stayed 1 night in Oct 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities
Room clean, bed was kinda hard and breakfast was great.
Stayed 1 night in Nov 2025

10/10 Excellent

Bruno

Traveled with family
Liked: Cleanliness, staff & service, amenities
One of the best hotels i have stayed at, the room was very clean, the staff was very attentive, and the location is perfect!
Stayed 3 nights in Oct 2025

10/10 Excellent

Laura

Traveled with family
Room was clean stocked with water. Breakfast was amazing. The guy who checked us in Francisco is amazing. He should get promoted to Manager. He was amazing. The the guy who handles the luggage Jonah he was amazing and so was the tall African guy. I forgot his name. He was also very amazing handling our luggage. The service was just amazing.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ariana

Stayed 2 nights in Oct 2025

10/10 Excellent

Doris

Stayed 1 night in Oct 2025

10/10 Excellent

Xavier

Liked: Cleanliness, amenities, property conditions & facilities
Loved my stay here. Everything was top notch from the time I entered the lobby. The staff was welcoming and enthusiastic about you choosing to patronize their hotel. The check-in process was quick. The hotel’s rooms were very clean and had the latest amenities. Televisions had numerous channel options. The roof top bar was amazing for photo ops. It’s also in a very good location for site seeing & shopping.
Stayed 3 nights in Oct 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Extremely clean room. Overall Elegant accommodations.
Stayed 1 night in Oct 2025

10/10 Excellent

Jeff

Stayed 2 nights in Oct 2025

10/10 Excellent

Peyton

Stayed 1 night in Oct 2025

10/10 Excellent

Juanakee, Belleville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and fresh. We'll stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Jalesa

Stayed 1 night in Oct 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Ahlam

Traveled with family
Liked: Amenities, property conditions & facilities
Cleaning
Stayed 2 nights in Oct 2025

6/10 Okay

Mason

Liked: Cleanliness, staff & service, amenities
Instructions for lights shower new concept from other hotels
Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent hotel, great breakfast & location. Highly recommend.
Stayed 4 nights in Oct 2025

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was absolutely excellent! The room was spotless and stylish, but what really stood out was the rooftop — breathtaking views, great ambiance, and the perfect spot to unwind. The concierge team was phenomenal — attentive, knowledgeable, and made every recommendation feel personalized. From check-in to check-out, everything felt seamless and top-tier. Truly a 5-star experience worth repeating!
Stayed 4 nights in Oct 2025

10/10 Excellent

Kiara

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Best breakfast
Stayed 3 nights in Oct 2025