8/10 Good
Verified traveler
Traveled with group, Traveled with family
Oct 7, 2024
Disliked: Staff & service
Thank You for Nothing
I booked a room with 2 queen beds and a sofa bed. I was asked if i wanted to change the number of beds. I said no, i want what i booked. He again asked if i would accept a room with 1 king bed and a sofa bed. Again i said no. He then said they didnt have any more of the 2 queen bed and sofa bed rooms. He could give me the king bed with sofa bed. He quoted me and gave me a charges paper. It clearly showed a charge of $362 and change. I asked about handicap parking and was charged $30 for it. I was never told where the parking area was nor where handicap parking is. (Why is the handicap parking the furthest away from the entrance?) Thank you, we found it.
The room was mostly clean. The bed was way to soft and the sofa bed wasnt any better. It was an impossible night to get much sleep.
It would be nice if there was a list of local places to eat, drink, play; for adults as well as kids. An explanation of how to operate the elevator sure would have been helpful.
I pray you get better at hospitality before my next hotel stay.
Verified traveler
Stayed 1 night in Oct 2024