Between them & Expedia very terrible customer service. Expedia allowed me to book this stay only for the place to be overbooked and only knowing once I got to the property. After being told the reservation I had paid for I could not stay due to them being over booked and the staff of the stay putting blame on the 3rd party company (Expedia) I was told don’t worry you will be refunded which was only another worry on top of trying to find somewhere to stay. I contacted Expedia that same night and was told they would reach back out within 48 hours I did not hear anything and contact them 8/3/26 to receive an updated I was then told they were trying to contact the property manager and was not hearing anything back I received an email from Expedia to the management stating,
“We are reaching out regarding a mutual guest who has contacted us advising that they were not accommodated by the property on their reserved stay dates. As a result, the guest was unable to utilize the reservation and is requesting a full refund. Upon review of the booking, we noted that the reservation is now past-dated and that refund processing options remain available in our system. However, before proceeding, we would appreciate your confirmation regarding the guest's claim and authorization for a refund. Given the circumstances, we kindly request your assistance and an expedited response so that we may provide a timely resolution and that they would wait 3 days before making a decision.