4/10 Poor
Felipe
Business traveler
Oct 13, 2024
Disliked: Staff & service, amenities
I waited almost 2 hours for the shuttle to show up but never did. My plane landed at 9:00pm and as soon it did, I got in touch with the receptionist, first she told me that the driver just theft and it was taking 20 min, I waited 40min outside and never saw he bus, I called again and the driver told her that he was 13 min away this time. It was around 10:30pm and tired of waiting called an uber, that after a 9min ride and 20 dollars ticket, finally got to the hotel to tell me that the kitchen was closing and proceded to give me a manu for a local restaurant. Also the driver was parked outside the hotel phone in hand. I mentioned to the front dest if they can put a report regarding this situation since the principal reason I choose this hotel was because of the included 24h shuttle service and the proximity to the airport.
Felipe
Stayed 1 night in Oct 2024