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Sheraton Grand Chicago Riverwalk

4.0 star property

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Photo gallery for Sheraton Grand Chicago Riverwalk

Meeting facility
Flat-screen TV, Netflix, pay movies, streaming services
Lake view
3 restaurants, breakfast, lunch, dinner served; American cuisine
Fitness facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
$205
includes taxes & fees
Jan 11 - Jan 12, 2026

Explore the area

View in a map
301 E North Water St, Chicago, IL, 60611
  • Place, Michigan Avenue
    ‪5 min walk‬
  • Place, Millennium Park
    ‪6 min walk‬
  • Place, Art Institute of Chicago
    ‪12 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 2 Double Beds

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds

8.6 out of 10
Excellent
(103 reviews)
  • 332 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed

8.6 out of 10
Excellent
(65 reviews)
  • 332 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, River View

7.8 out of 10
Good
(60 reviews)
  • 332 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View | Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed, River View

8.6 out of 10
Excellent
(73 reviews)
  • 332 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 332 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 332 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds | Down comforters, pillowtop beds, in-room safe, desk

Family Room, 2 Double Beds

8.4 out of 10
Very good
(15 reviews)
  • 351 sq ft
  • River view
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Down comforters, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.4 out of 10
Very good
(12 reviews)
  • 520 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom, Lake View

Executive Suite, 1 Bedroom, Lake View | Down comforters, pillowtop beds, in-room safe, desk

Executive Suite, 1 Bedroom, Lake View

8.8 out of 10
Excellent
(3 reviews)
  • 614 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Pool Access (River View)

Suite, 1 Bedroom, Pool Access (River View) | Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Pool Access (River View)

  • River view
  • Sleeps 7
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Lake View

Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Lake View

7.0 out of 10
Good
(2 reviews)
  • 710 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed

8.4 out of 10
Very good
(5 reviews)
  • 332 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom

  • 710 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • 332 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds (Mobility Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 332 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.8 out of 10
Excellent
(3 reviews)
  • 332 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 332 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 332 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 332 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Sheraton Grand Chicago Riverwalk

4-star hotel in Downtown Chicago
Along with 3 restaurants, this smoke-free hotel has an indoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a snack bar/deli, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Sheraton Grand Chicago Riverwalk offers 1218 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters. A pillow menu is available. Flat-screen televisions come with cable channels, pay movies, and Netflix. Bathrooms include complimentary toiletries and hair dryers.

This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Sheraton Grand Chicago Riverwalk features an indoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center and 43 meeting rooms. Event facilities measuring 125000 square feet (11613 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Sheraton Grand Chicago Riverwalk is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
Shulas Steak House - This steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.
LB Bistro and Patissere - This bistro specializes in American cuisine and serves breakfast and lunch. Open daily.
Link - This café specializes in American cuisine and serves breakfast and lunch. Open daily.
Chicago Burger Company - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
ChiBar - This bar specializes in American cuisine and serves dinner and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 70 per day; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 11:30 AM for a fee: USD 32 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • ChiBar
  • Chicago Burger Company
  • LB Bistro and Patissere
  • Link
  • Shulas Steak House

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 125,000 square feet of conference space
  • 43 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (35 inches high)
  • Height-adjustable showerhead
  • High-pile carpet in room
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (49 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 34 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 0 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 30 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 32 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 70 per day (in/out privileges)
  • Pet fee: USD 0 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sheraton Chicago Hotel & Towers
Sheraton Chicago Towers
Chicago Sheraton
Sheraton Grand Chicago Hotel
Sheraton Grand Chicago
Sheraton Grand Chicago
Sheraton Chicago Riverwalk
Sheraton Grand Chicago Riverwalk Hotel
Sheraton Grand Chicago Riverwalk Chicago
Sheraton Grand Chicago Riverwalk Hotel Chicago

Sheraton Grand Chicago Riverwalk Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 955 out of 1580 reviews
Rating 8 - Good. 273 out of 1580 reviews
Rating 6 - Okay. 161 out of 1580 reviews
Rating 4 - Poor. 89 out of 1580 reviews
Rating 2 - Terrible. 102 out of 1580 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Stayed 4 nights in Sep 2025

10/10 Excellent

Emilie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect.
Stayed 1 night in Sep 2025

10/10 Excellent

Katelyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Jorge

Stayed 1 night in Sep 2025

10/10 Excellent

Kathleen

Liked: Staff & service, property conditions & facilities
Great place to stay in Chicago!
Stayed 4 nights in Sep 2025

10/10 Excellent

Sopon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge was very helpful and the hotel was within walking distance to every where we wanted to see
Stayed 2 nights in Sep 2025

4/10 Poor

alejandro

Liked: Cleanliness, property conditions & facilities, room comfort

September Visit 2025

I decided i'd start with the main issue currently with the hotel. And i saw this first hand. The Sheraton is currently charging $30 extra as an "entertainment fee". Mind you it gives access to two museums (Not the good ones), $15 food credit, and a couple other things. This would be a good deal if there wasn't already so much to do in Chicago. I tried using the credit but items, as expected, were $20+. My initially arrival the front desk was busy, labor day weekend, i get it. The girl at the front desk said she couldn't find my reservation, i did book through hotels.com but i never have this issue. She struggled for a good 10m insisting i was wrong. I assured her i booked 3 months out to avoid this Labor Day rush. She found it and we were on our merry way. As for the hotel itself, the river view room is amazing. It was a great experience. The hotel itself is quite large. It's a walking distance away from the magnificent mile and the bean, and has a bus stop right across for faster travel. The gym and pool are kind of out of the way so don't book if that's your main amenities.
Stayed 4 nights in Aug 2025

8/10 Good

Gabrielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciated our 23rd floor room, size and view. My request fulfilled! A couple notes: 1) TV blinked off, reception spotty. 2) An extra bath towel for washing hair would be nice. Check-in between 4 and 5 pm was slow and not the best start. But we did see additional staff come out eventually.
Stayed 1 night in Sep 2025

4/10 Poor

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service
In general, needs an update. Broken furniture, slow elevators, and some extra care to detailed cleaning is needed. Staff was great, especially at dining areas and bar! Very annoying that WiFi wasn’t included in stay, and had some wifi jamming in place so that it was necessary to purchase to get any kind of service in the hotel. As soon as you were on the sidewalk outside the hotel full WiFi service. Would not recommend a stay here.
Stayed 3 nights in Sep 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2025

6/10 Okay

Lisa, DAYTON

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff was absolutely amazing, the room was dirty, there were large clumps of hair stuck in the shower curtain hooks and on the floor under the sink. The housekeeper was in the hall and immediately took care of the issue.
Stayed 2 nights in Sep 2025

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding location, walkable to both metros, river walk, navy pier, millennium park etc. Shout out to Suzanne on concierge who couldn't have been more helpful. We will definitely consider staying here next time we travel to Chicago
Stayed 5 nights in Sep 2025

10/10 Excellent

Tamia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable
Stayed 3 nights in Sep 2025

10/10 Excellent

Taryn

Stayed 2 nights in Sep 2025

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Sep 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Kris

Stayed 1 night in Sep 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Sep 2025

10/10 Excellent

Janine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a great location on the Riverwalk with great view of river. The employees were all very friendly and service was great. Direct access to the riverwalk and within walking distance of many attractions and shopping. Elevators were horribly slow.
Riverview from room. Couldn't get a good pic with sun/glare.
Riverview from room. Sun/glare made it hard to get a good pic.
View of Navy Pier from the window in elevator area.
Stayed 3 nights in Sep 2025

10/10 Excellent

Joleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2025

6/10 Okay

Jeanne

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff was very unfriendly, the toilet was literally moving when you sat on it, the elevators took 5-15 min every day even though there were 6. They charged us an extra fee of $30 per day which was for nothing. They said $15 per day can go toward food but we didn't want to eat there.
Stayed 4 nights in Sep 2025

10/10 Excellent

Joe

Stayed 2 nights in Sep 2025

10/10 Excellent

Petra

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
great local spot!
Stayed 1 night in Sep 2025

6/10 Okay

Michael

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was nice and has a great location.But i'm sorry.You're already putting a seventy dollar resort fee and then adding a thirty dollar destination fee.And that just does not sit well with me. Also, couldn't get the internet hooked up The first night. Which is something that happens to these big hotel chains yet with small hotels that's never a problem.
Stayed 2 nights in Sep 2025