4/10 Poor
Leslie J
Traveled with partner
Jan 3, 2025
Disliked: Property conditions & facilities
The Drake has an illustrious history, but it definitely has not kept up with the times and unfortunately it is not the hotel it once was. The room was clean enough, but the furnishings and amenities were simply worn and outdated. The biggest complaint I had was with the heat/AC just did not work properly. My stay was in December and the room felt stuffy, so I turned the AC on thru the room thermostat, not only did it not cool the room, it was unacceptably loud. When I spoke to the front desk to ask if I could change rooms, they said the hotel ventilation system is old and changing rooms probably would not make a difference, but they would send someone up to look at the vent and crack open the window (which we could not do ourselves). Upon returning to the room, we turned on the AC and it did seem to be a little quieter. However, after about 1/2 hour, it was as loud as it was before and now the room was getting cold because the window was open in December in Chicago. So basically we had no room temperature control for 3 days. Really not acceptable for any hotel room, let alone The Drake. Lastly, there were strange, unpleasant odors throughout the hotel, perhaps due to the poor ventilation system.
Leslie J
Stayed 3 nights in Dec 2024