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The Westin Chicago Northwest

4.0 star property

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Photo gallery for The Westin Chicago Northwest

Exterior
Lobby
Indoor pool
Junior Suite, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, in-room safe, desk
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
400 Park Blvd, Itasca, IL, 60143
  • Alexian Brothers Medical Center
    ‪4 min drive‬
  • LEGOLAND® Discovery Center
    ‪8 min drive‬
  • Woodfield Mall
    ‪8 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

View all photos for Traditional Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

  • 520 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 520 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

  • 620 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

  • 520 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 Bedroom

  • 1150 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

  • 1150 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking

  • 520 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking

49-inch flat-screen TV with cable channels, TV, pay movies

Suite, 1 Bedroom, Non Smoking

  • 1150 sq ft
  • Sleeps 5
  • 2 Queen Beds

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About this property

The Westin Chicago Northwest

Itasca hotel with restaurant
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
The Westin Chicago Northwest offers 416 air-conditioned accommodations with safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. 49-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, and hair dryers.

This Itasca hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, The Westin Chicago Northwest provides a hot tub and a 24-hour fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This hotel offers access to a 24-hour business center and 19 meeting rooms. Event facilities measuring 43817 square feet (4071 square meters) include conference space. This business-friendly hotel also offers multilingual staff, a garden, and coffee/tea in a common area. Parking is available onsite for a surcharge.

The Westin Chicago Northwest is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 10:00 AM.
Market Place - This coffee shop serves breakfast and lunch.
400 Park Bistro - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Seared Private Dining - This steakhouse serves lunch and dinner. Open daily.

Languages

English, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.99 per 24-hour period)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Uncovered self parking on site (USD 5 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 19.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 400 Park Bistro
  • Market Place
  • Seared Private Dining

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • Free area shuttle
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 19 meeting rooms
  • 24-hour business center
  • 43,817 square feet of conference space

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 100% renewable energy
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • City/local tax: USD 1
  • Electricity fee: USD 1 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 19.95 per person
  • Fee for in-room wireless internet: USD 9.99 per 24-hour period (rates may vary)
  • Uncovered self parking fee: USD 5.00 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per day (maximum USD 150.00 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westin Chicago Northwest
Westin Hotel Northwest Chicago
Westin Northwest Chicago
Itasca Westin
Westin Itasca
Westin Chicago Northwest Hotel Itasca
Westin Chicago Northwest Hotel
Westin Chicago Northwest Itasca
The Westin Chicago Northwest Hotel
The Westin Chicago Northwest Itasca
The Westin Chicago Northwest Hotel Itasca

The Westin Chicago Northwest Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 614 out of 1005 reviews
Rating 8 - Good. 182 out of 1005 reviews
Rating 6 - Okay. 96 out of 1005 reviews
Rating 4 - Poor. 50 out of 1005 reviews
Rating 2 - Terrible. 63 out of 1005 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jonetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are always kind and the rooms are clean
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer, Columbus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had the most comfortable beds, ever! I had a great night sleep, which doesn’t always happen as I travel for business.
Stayed 3 nights in Jan 2025

10/10 Excellent

Abdullah Saif

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 5 nights in Dec 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay, but noise and minor issues
We stayed at the Westin for two nights as part of a family vacation. Overall, it was a pleasant experience, but a few issues stood out. First, the bathroom ceiling fan wasn’t working, which was a bit inconvenient. Second, on one night, the parking lot was completely full due to a wedding event. However, the staff were very accommodating and allowed us to park in the employee lot, which we appreciated. The most concerning issue was the noise from the lobby, which we could hear even from a higher floor, suggesting the soundproofing could be improved. Lastly, for a 4-star hotel, we would have appreciated complimentary hot beverages.
Stayed 2 nights in Dec 2024

10/10 Excellent

Clarence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2024

10/10 Excellent

Craig

Stayed 1 night in Dec 2024

10/10 Excellent

Takehito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
beautiful hotel. very pleasant stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Anagha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Closer to mall and highway
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
The room had bugs! We didn’t realize it till we woke up the following morning. I told the front desk upon checking out. I had some sort of eye infection or irritation because of it. My eye was red and irritated. They took pictures of my eye and apologized for the inconvenience. I also filled out an incident report of some sort. We’ve stayed there many times before. My brother had his wedding reception there. I couldn’t believe it.
Stayed 1 night in Dec 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was nice. Staff were friendly and helpful. Used the pool and hot tub and it needed cleaning, so we didn't stay long.
Stayed 1 night in Dec 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are spacious, clean and cozy. We loved the free parking for the residents.
Stayed 1 night in Dec 2024

8/10 Good

Sami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place but they suppose to be sure rooms have everything like shampoo, body wash, etc… before arrival
Stayed 2 nights in Dec 2024

10/10 Excellent

Jacqueline

Stayed 1 night in Dec 2024

10/10 Excellent

Natalie

Stayed 1 night in Dec 2024

2/10 Terrible

Xuan

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Step into the bathroom, and you’ll be greeted by the charming sight of urine stains on the toilet seat and curly hairs thoughtfully left behind by an unknown number of previous guests. The bathtub? Not a single bar of soap—perhaps cleaning is just a myth here. I had the absolute pleasure of spending an hour scrubbing the bathroom myself, and honestly, considering my hourly rate, they should be paying me to stay here. In the corner, a fruit cup collection left behind by God-knows-how-many former occupants, truly a historic touch. The front desk phone? A beautiful decorative piece—it never actually works. The one silver lining? The mattress is somewhat comfortable, though the pillows carry a bonus feature: the distinctive scent of body oil from someone who clearly doesn’t believe in showering. If I could, I’d give them negative stars.
Stayed 1 night in Dec 2024

2/10 Terrible

Maza

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Living Hell.
A literal nightmare. I was harassed by Trumpers at the bar and then management decided I was the problem. I had to call the police for help because the hotel manager wouldn’t tell me whether or not she had a weapon as she tried to force her way through my door. Incredible and inhumane. When I have the time and resources, I will sue this place.
Stayed 6 nights in Oct 2024

10/10 Excellent

Carlos

Stayed 1 night in Dec 2024

8/10 Good

Marquilla

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Bedding was comfortable. Staff was friendly. Restaurants were convenient.
Stayed 2 nights in Dec 2024

10/10 Excellent

MSA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star
my family liked this hotel
Stayed 1 night in Dec 2024

8/10 Good

NAMITHA

Stayed 1 night in Dec 2024

10/10 Excellent

Javimel, Ringgold

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lexury style
Stayed 1 night in Dec 2024

8/10 Good

Emmett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty solid
Stayed 1 night in Dec 2024