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The Willows Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout drapes
Front of property
Lobby sitting area
Premium bedding, minibar, desk, blackout drapes
Deluxe Double Room, 2 Queen Beds | Premium bedding, minibar, desk, blackout drapes

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
555 W Surf St, Chicago, IL, 60657
  • Briar Street Theatre
    10 min walk
  • Yango's Grill
    1 min walk
  • Diversy Station
    11 min walk
  • Chicago, IL (ORD-O'Hare Intl.)
    37 min drive

Room options

View all photos for Petite Queen Room

Petite Queen Room | Premium bedding, minibar, desk, blackout drapes

Petite Queen Room

  • 1194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout drapes

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Queen Beds

Deluxe Double Room, 2 Queen Beds | Premium bedding, minibar, desk, blackout drapes

Deluxe Double Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
Jan 2 - Jan 3
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About this property

The Willows Hotel

3-star hotel in Lakeview
Coffee/tea in a common area, concierge services, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a lobby fireplace, a front-desk safe, and a vending machine are onsite. Housekeeping is available on request.
The Willows Hotel offers 55 accommodations with minibars and bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
The Willows Hotel features a vending machine, coffee/tea in a common area, and concierge services. Wireless Internet access is complimentary. This boutique hotel also offers a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front-desk safe.

The Willows Hotel is a smoke-free property.

Languages

English, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 25 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 25 per day (300 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a first aid kit

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

The Willows Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 526 out of 1003 reviews" "
Rating 8 - Good. 278 out of 1003 reviews" "
Rating 6 - Okay. 107 out of 1003 reviews" "
Rating 4 - Poor. 62 out of 1003 reviews" "
Rating 2 - Terrible. 30 out of 1003 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a tremendous amount of old school charm. The lobby area is a wonderful space and the fresh baked cookies in the evening were on point. So many bar and restaurant options and easy to connect to mass transit.
Stayed 3 nights in Sep 2024

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Clean, comfortable beds and the staff was very nice and accommodating. I would stay there again.
Stayed 1 night in Sep 2024

8/10 Good

Michael

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming hotel! Easy to walk to dining.
Stayed 1 night in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel with plenty of walkable options. Close to Wrigley Field
Stayed 1 night in Sep 2024

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a great neighborhood.
Stayed 3 nights in Sep 2024

10/10 Excellent

David, Kokomo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to Wrigley Field, and the $25 parking garage for the whole day is very reasonable for Chicago! Front counter attendant was very friendly. Will definitely stay here again.
Stayed 1 night in Sep 2024

8/10 Good

Margo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Debbie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Matthew, San Diego

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice hotel, decent rate. I’m a broad guy so was a bit tight for me but may not be for all
Stayed 1 night in Sep 2024

4/10 Poor

Kristin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will start by saying I’m unfamiliar with Chicago and decided on this location because it was about equidistance between two places I visited during my stay. Keep this in mind as I’m only comparing this to other cities I’ve stayed in. The cost felt like robbery for a disappointing room and awful customer service. The room was frigid cold when I got in: I turned on the heat and my room smelt so bad (maybe urine?) that I just turned the unit off. Honestly: the room had an odor overall, like it was a stuffy room with drunk and sweaty guests staying there previous nights. The walls were so thin I could hear everything from both my nextdoor and upstairs neighbors, which was unpleasant since they woke me up at 5am. Customer service was poor. The gentleman who was working when I arrived was beyond rude, more like shockingly impolite to the point where it turned my mood sour. I honestly can’t recall a time I’ve ever had anyone be so blatantly rude in the hotel industry to me. Fortunately the woman who worked after him the same day was much nicer. I suspect the nice mid-day lady works in a toxic workplace. I am glad I only had to stay there one night. This hotel makes me question whether Chicago is worth visiting again. Even though I was a tourist new to Chicago, at the price I paid I would have expected a comfortable nights rest, welcoming customer service, and a cleaner room.
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Brent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is wonderfully quiet and tired. The neighborhood residential and walking distance to the lake. The staff courteous and professional.
Stayed 4 nights in Aug 2024

6/10 Okay

Kendra

Traveled with family
Liked: Staff & service
Disliked: Amenities
The hotel is not very handicap friendly. The lights outside the room were very bright even w shades. Staff was friendly.
Stayed 1 night in Sep 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place. Great Staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Close enough to Wrigley for a show. Comfortable beds. Affordable parking nearby.
Stayed 1 night in Aug 2024

10/10 Excellent

Sophia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Donald

Stayed 3 nights in Aug 2024

10/10 Excellent

Gerald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hotel was clean. Staff was friendly and helpful. We would definitely stay again and recommend it to anyone.
Stayed 6 nights in Aug 2024

10/10 Excellent

Tonya

Great location
Stayed 1 night in Aug 2024

6/10 Okay

Marla Khan, minneapolis

Stayed 1 night in Jul 2024

8/10 Good

jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. We enjoyed our stay!
Stayed 1 night in Aug 2024