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The Willows Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout drapes
Premium bedding, minibar, desk, blackout drapes
Front of property
Deluxe Double Room, 2 Queen Beds | Premium bedding, minibar, desk, blackout drapes
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
555 W Surf St, Chicago, IL, 60657
  • Lincoln Park
    ‪6 min walk‬
  • Briar Street Theatre
    ‪10 min walk‬
  • Vic Theatre
    ‪15 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪37 min drive‬

Room options

View all photos for Petite Queen Room

Petite Queen Room | Premium bedding, minibar, desk, blackout drapes

Petite Queen Room

8.4 out of 10
Very good
(17 reviews)
  • 1194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout drapes

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(12 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Queen Beds

Deluxe Double Room, 2 Queen Beds | Premium bedding, minibar, desk, blackout drapes

Deluxe Double Room, 2 Queen Beds

9.0 out of 10
Wonderful
(29 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Willows Hotel

3-star hotel in Lakeview
Coffee/tea in a common area, concierge services, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a lobby fireplace, a front-desk safe, and a vending machine are onsite. Housekeeping is available on request.
The Willows Hotel offers 55 accommodations with minibars and bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
The Willows Hotel features a vending machine, coffee/tea in a common area, and concierge services. Wireless Internet access is complimentary. This boutique hotel also offers a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front-desk safe.

The Willows Hotel is a smoke-free property.

Languages

English, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 25 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 25 per day (300 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a first aid kit

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

The Willows Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 526 out of 1002 reviews" "
Rating 8 - Good. 272 out of 1002 reviews" "
Rating 6 - Okay. 111 out of 1002 reviews" "
Rating 4 - Poor. 63 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

JENNIFER S.

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Location is great and that was my priority. But if you are accustomed to amenities, etc you may be disappointed. For example, some basic items that need some attention: - in shower never gets really warm and the pressure very weak. - My room window looked onto a brick wall about 4 feet away —- for the price I was a bit shocked that I wasn’t at least warned. - And there wasn’t even a complimentary water upon checkin. - there was one particular front desk employee that had a huge RBF. The others were excellent and made you feel welcomed but the one with the RBF brought the energy down.
Stayed 3 nights in Oct 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2024

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Shana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in town for the night from Detroit for a concert, And this place was so adorable and in the most beautiful neighborhood! The bed was super comfortable. Check-in was a breeze and It is so close to so many things! I would definitely stay here again! Who is this?
Stayed 1 night in Oct 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, will stay here again!
Stayed 2 nights in Oct 2024

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 5 nights in Oct 2024

10/10 Excellent

KAREN, INDIANAPOLIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building lovely neighborhood
Stayed 1 night in Oct 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best value in Lakeview / Wrigley Field area.
Stayed 4 nights in Oct 2024

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Great neighborhood, room was a bit sad
Stayed 3 nights in Oct 2024

8/10 Good

Colborn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were a little dated and the mattress a bit too soft for me and my friend, other than that it was a good place to stay. Staff were always friendly when asking questions.
Stayed 2 nights in Oct 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Stayed 4 nights in Oct 2024

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but small unit
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint Convenience
Quaint Convenience. Everything was great. 1 exception I found annoying. They LOADED the mini fridge drinks. Liquor, Beer, Soda, water. Why is that annoying? Because they don't have ANY signs showing how much everything is AND there was no room for MY water, and MY beer. They're trying to trick you into consuming it. AND on the counter! 2 bottles of cheap wine and 2 bottles of uppity water like Evian. Sneaky! Whatever, smh
Stayed 1 night in Sep 2024

8/10 Good

Jacob

Stayed 2 nights in Sep 2024

10/10 Excellent

Isabelle

Traveled with family
Liked: Amenities
We had a fantastic stay at The Willow Hotel where we stayed for 5 nights to attend a wedding in Chicago
Stayed 5 nights in Sep 2024

6/10 Okay

Gretchen

Liked: Cleanliness, room comfort
Neither terrible nor special
Adequate comfort. Great location for us as we were moving our son to the area.
Stayed 1 night in Sep 2024

10/10 Excellent

Allison

Liked: Amenities
Charming hotel in a perfect location.
Stayed 3 nights in Sep 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and front desk staff!
Stayed 5 nights in Sep 2024

10/10 Excellent

David, Lake Orion

Stayed 1 night in Aug 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with unique decor, a 1920’s vibe with vintage art and a lovely lobby.
Stayed 1 night in Sep 2024