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The Willows Hotel

3.0 star property

Choose dates to view prices

Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout drapes
Lobby sitting area
Front of property
Lobby
Dining

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
555 W Surf St, Chicago, IL, 60657
  • Lincoln Park Zoo
    ‪19 min walk‬
  • Wrigley Field
    ‪3 min drive‬
  • Michigan Avenue
    ‪5 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout drapes

Room, 1 Queen Bed (Small)

8.8 out of 10
Excellent
(3 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout drapes

Deluxe Room, 2 Queen Beds

8.0 out of 10
Very good
(1 review)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout drapes

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(3 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Executive Room, 1 King Bed

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, desk, blackout drapes

Junior Suite, 1 King Bed

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

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The price is $187 total
includes taxes & fees
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About this property

The Willows Hotel

3-star hotel in Lakeview
Coffee/tea in a common area, concierge services, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a lobby fireplace, a front-desk safe, and a vending machine are onsite. Housekeeping is available on request.
The Willows Hotel offers 55 accommodations with minibars and bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
The Willows Hotel features a vending machine, coffee/tea in a common area, and concierge services. Wireless Internet access is complimentary. This boutique hotel also offers a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front-desk safe.

The Willows Hotel is a smoke-free property.

Languages

English, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 25 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 25 per day (300 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

The Willows Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 519 out of 1011 reviews
Rating 8 - Good. 270 out of 1011 reviews
Rating 6 - Okay. 123 out of 1011 reviews
Rating 4 - Poor. 66 out of 1011 reviews
Rating 2 - Terrible. 33 out of 1011 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

chris

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Staff great…definitely needs a face lift, but it is a 100 year building. Room was surprisingly large…but dated furnishings. Super location. Most important very quiet neighborhood setting. Overall…still would stay again
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Charming, less than practical

Beautiful building, lovely staff, excellent location. However, the rooms are cold and we had to run the water for an ridiculously long time to get even warm water. Does not provide breakfast although there is free coffee in the lobby. Has minibar but no microwave in the rooms. Nearest parking is a public lot a half block away that is currently being run by a company that does not staff - instead one has to register via a QR code and is automatically charged. Cell reception is bad in the lot so that can take a long time for a tired traveler. Neighborhood was noisy due to garbage trucks and motorcycles.
Stayed 2 nights in Apr 2025

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great neighborhood location
Stayed 1 night in Mar 2025

8/10 Good

Victor

Stayed 1 night in Mar 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Robin

Stayed 3 nights in Apr 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy and Cuddly

The art work in the lobby made me smile and the warm halls made it feel more like home!
Stayed 2 nights in Apr 2025

2/10 Terrible

Steve

Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

The Willows, Meh

The water pressure to the shower was extremely low. The water to the shower was lukewarm. The flushing handle to the toilet was broken and I had to fix it so that it would flush properly. The Mitsubishi wall AC unit was not operating. There was a musty smell throughout the building. We certainly were not greeted with any sort of enthusiasm, not mean but rather indifferent. We could barely hear the front desk clerk when he spoke.
Stayed 1 night in Mar 2025

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean, comfortable, and walkable. The living room is especially nice with a fireplace, coffee, and homemade cookies.
Stayed 2 nights in Mar 2025

2/10 Terrible

Juan

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Think before…

Absolutely not a good stay! The manager and the staff are just unprofessional! In particular, the manager is very unprofessional. I called the manager repeatedly to no avail. I was told “she doesn’t call customers back. You will have to call her when she’s available.” Once I did speak with her, she confirms that she has too many calls and doesn’t have to call customers back. Additionally, a night desk clerk named Zach was simply dismissive. He seemed bothered when asked questions, always on his cell phone and would not make eye contact when customers returned to the hotel. A shame, such a nice area and hotel. The lack of customer service takes away from enjoying the hotel and neighboring sites.
Stayed 6 nights in Mar 2025

10/10 Excellent

Patricia, Naperville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect for a weekend near the lake.
Stayed 2 nights in Mar 2025

8/10 Good

nicole

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little loud. They have radiators that whistled all night, and wither the group upstairs or across the alley were up all night partying.
Stayed 1 night in Mar 2025

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lobby, historical hotel in a great walkable neighborhood with everything you need nearby
Stayed 3 nights in Mar 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is exceedly helpful. Good for older guests like me.
Stayed 2 nights in Mar 2025

8/10 Good

Ashley

Great room, unhelpful staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Lisa-Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Unique building right in the heart of Lakeview area. Clean and quiet. Slept really well in the comfy beds.
Stayed 3 nights in Mar 2025

10/10 Excellent

Lorrie

Stayed 3 nights in Mar 2025

10/10 Excellent

Lauren

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Willows Hotel is in a nice area. It has easy access to public transit. The building is cute and with a classic feel. It was nice having access to tea and coffee at any time of day. Bonus points for the hotel having a dedicated hot water pot that doesn’t taste like old coffee when you’re a tea drinker.
Stayed 4 nights in Mar 2025

10/10 Excellent

Mary

Stayed 1 night in Feb 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, simple, clean rooms. Parked free on the street (only select streets are free). Quiet, lovely!!
Stayed 1 night in Feb 2025

8/10 Good

Maria, INDIANAPOLIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Kim

Stayed 1 night in Mar 2025

8/10 Good

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025