10/10 Excellent
Anja
Traveled with partner
Aug 24, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wit is a lovely hotel in and of itself. However, what the Wit really has to offer is the phenomenal staff! It is rare these days to find even one person in hospitality who shows they care, but from the first moment on, we were wowed with every interaction we had.
At the front desk, Ronnie was immediately welcoming. Her kindness and spirit never wavered throughout the visit, and her genuinely caring nature shined day and night, no matter the circumstance.
Nathan, at concierge, was a joy. His can-do attitude and patience was not overlooked, and again, a joy of spirit was appreciated and noticed.
At the door, Hector was, I believe, the embodiment of what any hotel manager or owner would want to see. His purely joyful energy permeated, and I would challenge anyone to even attempt a sour moment with him at the entrance.
In State and Lake, the lobby bar and grill, Mario shined as a star as well, with easy conversation and pride in his work.
There were many others amongst the staff with cheerful nature and a fast smile, from the housekeeping staff to the hosts, servers, and bartenders, as well as other front desk personnel.
I can highly recommend this hotel. The building itself is fine, the rooms acceptable, and everything was well-maintained and clean, from windows to floors and everything in between. What really stood out was the long forgotten spirit of hospitality that simply and seamlessly existed as if by nature from their well-picked staff.
Anja
Stayed 3 nights in Aug 2024