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Hacienda Kaan Ac

4.0 star property

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Front of property
Premium bedding, iron/ironing board, wheelchair access
Standard Villa, 1 Bedroom, Garden View | Premium bedding, iron/ironing board, wheelchair access
Exterior
Family Villa, Refrigerator & Microwave, Garden View | Bathroom | Free toiletries, hair dryer, bathrobes, towels

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Parking included
  • Room service
  • Air conditioning

Explore the area

Map
Carretera Periferica Cancun Merida, Carretera Federal 180, Valladolid, YUC, 97780
  • Mercado Municipal
    ‪8 min drive‬
  • Francisco Canton Rosado Park
    ‪8 min drive‬
  • Pancho Vila Tequileria
    ‪8 min drive‬
  • Chichen Itza, Yucatan (CZA-Chichen Itza Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Villa, 1 Bedroom, Garden View

Standard Villa, 1 Bedroom, Garden View | Premium bedding, iron/ironing board, wheelchair access

Standard Villa, 1 Bedroom, Garden View

  • 215 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Studio Suite, 1 King Bed

Premium bedding, iron/ironing board, wheelchair access

Junior Studio Suite, 1 King Bed

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed (Jacuzzi)

Premium bedding, iron/ironing board, wheelchair access

Luxury Suite, 1 King Bed (Jacuzzi)

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio Suite, Mixed Dorm, Balcony, Garden View

Premium bedding, iron/ironing board, wheelchair access

Standard Studio Suite, Mixed Dorm, Balcony, Garden View

  • Sleeps 4
  • 2 King Beds

View all photos for Family Villa, Refrigerator & Microwave, Garden View

Family Villa, Refrigerator & Microwave, Garden View | Premium bedding, iron/ironing board, wheelchair access

Family Villa, Refrigerator & Microwave, Garden View

  • 215 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Similar properties

Living area

Real Hispano

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (384)
The price is $74
per night
$90 total
includes taxes & fees
Mar 8 - Mar 9
Real Hispano

About this property

Hacienda Kaan Ac

4-star Valladolid resort with restaurant
This smoke-free resort features an outdoor pool, a restaurant, and a bar/lounge. Self parking is free. Other amenities include a snack bar/deli, a business center, and concierge services.
Hacienda Kaan Ac offers 9 accommodations with air conditioning. Beds feature premium bedding. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.
Recreational amenities at the resort include an outdoor pool.
Dining options at the resort include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and meeting rooms.

This Colonial resort also offers an outdoor pool, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Hacienda Kaan Ac is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 1:00 PM.
El Filibustero - Overlooking the garden, this restaurant specializes in Regional cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Filibustero

Things to do

  • Outdoor pool

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 1 floor
  • Banquet hall
  • Built in 1582
  • Colonial architecture
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Room service

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 21 are not allowed at this adults-only property; all guests 21 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 per person
  • Airport shuttle fee: USD 200 per vehicle (roundtrip)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

This property does not have elevators
Guests under 21 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

HACIENDA KAAN AC
HACIENDA KAAN AC Hotel
HACIENDA KAAN AC Hotel Valladolid
HACIENDA KAAN AC Valladolid
Hacienda Kaan Ac Resort Valladolid
Hacienda Kaan Ac Resort
Hacienda Kaan Ac Resort
Hacienda Kaan Ac Valladolid
Hacienda Kaan Ac Resort Valladolid

Hacienda Kaan Ac Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 51 out of 92 reviews
Rating 8 - Good. 15 out of 92 reviews
Rating 6 - Okay. 7 out of 92 reviews
Rating 4 - Poor. 12 out of 92 reviews
Rating 2 - Terrible. 7 out of 92 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

François

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you want a nice and quiet place far from the noisy animations of streets and restaurants, and do not care about the absence of Wi-Fi in the bedrooms, this is a perfect place to go. Nice woody environment, with birds singing. The rooms are clean, and give us the impression of going back to the 19th century time with old fashion furniture. The staff is very nice and efficient. There is a place for the breakfast but we did not use it so I cannot comment of that.
Stayed 3 nights in Nov 2024

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Hacienda My Ass!
Photos can be very deceiving and so can customer reviews! Our one night stay at the Hacienda Kaan Ac was by far one of the worst stays on our entire trip to the Yucatan. I have stayed in wonderful centuries old villas in Italy and Spain in the past so I thought I knew what I was getting into but I was seriously mistaken. 1. The GPS on our phones does not take you to the entrance to the hacienda. It took us forever to figure out how to get inside because of the GPS and lack of signage. 2. The guard at the gate who let us in was standing by during the day with the gate down but left the entrance unattended and the gate wide open after dark. 3. There was no one to help us with our bags down several flights of wet and slippery outdoor steps to our basement level, cave like room, The staff left mid afternoon and it seemed no one was on the premises except us until the next morning. The receptionist did take us to the room but did not give us a tour or a map of the rather larger property. We had to figure that out on our own. 3, When we did encounter various issues, there was no staff to be found. We needed extra towels, the water pressure was barely more than a trickle. We did not have enough pillows or towels and had to use our one bath towel as an improvised pillow that evening. No wifi was available unless outside. The mattress was as hard as a rock. I could go on and on but I’ll just say don’t stay there!
Stayed 2 nights in Nov 2024

10/10 Excellent

Esther

Stayed 1 night in Aug 2024

10/10 Excellent

Marco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hacienda Kaan Ak was a fabulous experience and stay. This was mainly driven by the caring and humble staff that work there. The staff keep the heart beating of the hacienda. There is so much more potential for the grounds itself and I wish it and the owner well in continued development of the property
Stayed 8 nights in Feb 2024

2/10 Terrible

Ismael

Stayed 2 nights in Dec 2023

2/10 Terrible

Jaime

Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Underwhelming.
Beautiful grounds , tranquil, with a sense of it's history still intact.Room was clean but could use a refresh. Overall a pleasant oasis from the hyper active energy of Valladolid centro. Understaffed, although maybe that's due to off season.Still, no help getting luggage to the rooms and no refreshments available in the afternoon.It would be helpful to have at least minimal food and drink available upon check in for arriving guests.We were not made aware that the restaurant closed at 3pm, necessitating a journey into town for dinner. Overall a decent place for a bed and a pool, but not much more. FYI, Valladolid is a fifteen minute drive , a 170 peso /$10USD taxi ride away.
Stayed 2 nights in Jul 2023

4/10 Poor

Carlos

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

Evan, GLEN ELLYN

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Although this venue is charming from an historical perspective, it’s not ready for hotel guests. We had no towels or drinking glasses, and the air-conditioning did not work. The front desk closed at 5:30 pm
Stayed 1 night in Feb 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely unique property!
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveler

Liked: Staff & service
Ancient property
The property has a lot of history, that being said it’s a very outdated property overall. The restrooms were updated and the linens were clean but otherwise it’s kind of a creepy place
Stayed 1 night in Nov 2020

2/10 Terrible

Kunlang

Not allow cancellation
No cancellation allowed for my reservation. Super disappointed!
Stayed 1 night in Dec 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but no frills hacienda a short drive from downtown Valladolid
Stayed 1 night in Nov 2019

6/10 Okay

Jeanette

Liked: Property conditions & facilities
Creepy
Although, I'd have to say it's a beautiful place it's rather creepy at night. It's understandable since the property was established in the year 1500 so it carries a lot of history. I did feel the rooms were a little dusty and needed to be dusted I also saw cobwebs so I little cleaning would help. We did only stay for one night so I can't really review the service.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the setting is very peculiar - a typical turn of the 20th century hacienda with historical artifacts - very interesting place
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet, peaceful place very close to the centre of Valladolid and a great base to visit Chichen Itza. Very friendly service.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is something to stay away from. No staff to ask any questions, no basic amenities like a hairdryer. Boutique hotel; I think not!!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a marvellous property I recommend definitely
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beatiful facility 10 minutes away from Valladolid. The room was very clean and beautiful, reflecting the glorious past of the Hacienda. Unfortunately the restaurant was closed for dinner, but served us a great Mexican breakfast the morning of our departure. Then we wnt to visit Ek Balam, a 30 minute drive. The Hacienda Kaan Ac is a peaceful oasis well worth a visit. Enjoy the swimming pool, with its cenote inspired design.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness
It is too quiet. Very gloomy. No brochures or information to explain the place, history and suggested activities.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular Colonial Hacienda...
Spectacular Colonial Hacienda... beautiful gardens... peaceful and quiet place where to stay... room with kitchen and dining area,,, be sure to take your food for snacking cause Valladolid is several miles away... there is a restaurant at the hacienda though...
Stayed 1 night in Nov 2018

6/10 Okay

Robert, Merida, MX

Liked: Cleanliness, staff & service
Disappointed
As a permanent resident in Merida I’ve stayed at a number of haciendas and this one is a big meh! The good: service was good, breakfast (not included in room rate) was Ok. The place was clean. The not great: the restaurant closes at 4pm (this isn’t indicated anywhere) and who wants to drive back from dinner in the dark for 15 minutes. The “villa” is a good size but it’s a lower cost new construction without any charm; the bed is hard and the bathroom furnishings are very cheap. So, in my mind this isn’t a good place for the money they charge
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Awesome place!
One word: AMAZING. Attention paid to all details and really friendly staff. Not much more to say. Will definitely repeat.
Stayed 1 night in Aug 2018

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect bird nest for couple
Very cosy room and nice staff. The park is very well maintained and the castle is like a museum to visit. Incredible experience.