2/10 Terrible
Liz
Feb 23, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If I could give 0 star, I would
Would not recommend and if I could give 0 stars, I would. We were shown to the front door of our block and left to find our room, the room was not what was booked - we booked the deluxe room as it was for a birthday and walked into a small double bedroom. As we left to go to reception, the door key didn’t lock the door so had to leave it unlocked. As I walked in to complain, one of the bar staff was using her hands swearing at a customer laughing ignoring me waiting. Eventually came over, and effectively was told they know nothing, and need to speak to the manager. It transpires that there was an error booking - hotels.com blame the red lion and vice versa. They’d switch our booking with the couple who booked the basic room but they’d already checked in.
As a gesture, we were given a bottle of wine. Hotels.com have been unable to obtain approval for a refund from the red lion despite being assured this would be sorted.
To add insult to injury, the toilet only worked in the room if you manually added water to the cistern.
Poor service and would not recommend based on the service received. If booking the double room, be aware this is basic - no basic toilet facilities and it is a double bed not king, as they’ve advertised.
Liz
Stayed 1 night in Feb 2025