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Marukoma Onsen Ryokan

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Marukoma Onsen Ryokan

Sundeck
Hot springs
Exterior
View from property
Game room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
Shikotsuko Poropinai 7, Chitose, Hokkaido, 066-0287
  • Shikotsuko Onsen
    3 min walk
  • Lake Shikotsu
    6 min walk
  • Shikotsu-Toya National Park
    11 min drive
  • Sapporo (CTS-New Chitose)
    46 min drive

Room options

View all photos for Japanese Style Room, Lake side, Non Smoking

Minibar, in-room safe, bed sheets

Japanese Style Room, Lake side, Non Smoking

  • 194 sq ft
  • Lake view
  • Sleeps 4
  • 2 Twin Beds OR 2 Twin Futons

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Property entrance

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4.7 out of 5, Exceptional, (498)
The price is $891
per night
$1,079 total
includes taxes & fees
Dec 8 - Dec 9
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About this property

Marukoma Onsen Ryokan

3-star Chitose ryokan walkable to Lake Shikotsu
A restaurant, a snack bar/deli, and concierge services are available at this ryokan. WiFi in public areas is free. Other amenities include a 24-hour front desk, an arcade/game room, and a garden.
Marukoma Onsen Ryokan offers 55 air-conditioned accommodations with safes and slippers. LCD televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and minibars. Bathrooms include showers, bidets, and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.
The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 5:00 AM to 11:00 PM. There are hot springs on site.
The ryokan offers a restaurant and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. Marukoma Onsen Ryokan features hot springs. This hot springs ryokan also offers a terrace, an arcade/game room, and karaoke.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.
Komakusa - This restaurant specializes in Japanese cuisine and serves breakfast and lunch.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 1,650 per person
  • A restaurant
  • Kaiseki meal
  • Snack bar/deli

Restaurants on site

  • Komakusa

Things to do

  • Arcade/game room
  • Hot springs
  • Karaoke
  • Shopping

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • On the boardwalk/promenade
  • Terrace

Spa

  • Hot springs
  • Public bath open from 5:00 AM - 11:00 PM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Safe
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
This property offers pickup service from Shikotsukohan Bus Terminal only.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1650 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Marukoma Onsen Ryokan Chitose
Marukoma Onsen Chitose
Marukoma Onsen
Marukoma Onsen Ryokan Ryokan
Marukoma Onsen Ryokan Chitose
Marukoma Onsen Ryokan Ryokan Chitose

Marukoma Onsen Ryokan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 121 out of 252 reviews" "
Rating 8 - Good. 103 out of 252 reviews" "
Rating 6 - Okay. 21 out of 252 reviews" "
Rating 4 - Poor. 6 out of 252 reviews" "
Rating 2 - Terrible. 1 out of 252 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

YU TSUI PORTIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Kar Wai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and spacious bedroom with beautiful lake view. Very impressed with the dinner with lots of varieties and it tasted delicious.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time at the onsen last week. Room came with dinner and buffet breakfast, was quite taken aback when the room didn't come with a shower but we managed by booking a private onsen at night, also it was winter so it wasn't much of an issue. Staff were very helpful, we had a wonderful time and good view of Lake Shikotsu from our room
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen was great! So was the service staff including the reception and the waitresses at the restaurants. Had a tatami room which was very comfortable. Dinner was kaiseki, and therefore, really sumptuous. Breakfast was alright and can be better in terms of quality and spread. All in all, we had a good experience!
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very cramp room, service staff for dinner are excellent comparing to the breakfast restaurant service staff excellent dinners very authentic Japanese dishes, as compared to Sapporo spreads
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Perfect place in fall!
A most beautiful view from outside onsen to the lake and the mountain. Colorfull scenery, very impressive indeed. There very some unknown black ”beetles” (?) on the room cieling which dropped to my face, neck and arm when I was asleep. Not a nice wakeup call! I could not sleep after 2:30am that night! The dinner was served in our room. We do not like so much eating in our bedroom.
Stayed 1 night in Oct 2019

10/10 Excellent

Campbell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An authentic vintage Onsen hotel that can bring you calm, comfy, and zen style of life!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

V, HONG KONG SAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in a Non~smoking facing lake room which was newly renovated. Dinner added Japanese style grilled fish set ( indoor table BBQ) to our Kaiseki dinner was good experience. Onsens were good and traditional, esp. natural onsen by the lake which required walking 61 stairs each way。 A nice stay for enjoying the hotel only as there were no other shops or convenient stores around.
Stayed 1 night in Jan 2019

10/10 Excellent

HO MAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food and hot spring facilities. Our family enjoyed so much on the hot spring and the dinner served. The breakfast was local but with vast variety, enjoyed the breakfast time with many dishes to choose to go with rice or congee. The hostel also provided good connection service to the main streets and overall it is a good place for relaxation and family gathering.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

LUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice traditional hostel
Nice traditional hostel. onsen is good. dinner is acceptable. breakfadt is very good. As the location is remote, don't expect any 7-eleven is surrounded. Last remind: no air conditioner in room.
Stayed 1 night in Aug 2018

10/10 Excellent

Paige, Victoria bc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING HOTEL!! We stayed here for our last night in japan and could not have been happier. The location is absolutely breathtaking and the facilities are superb. The rooms were very comfortable and authentic. We also really enjoyed the Japanese style dinner in the comfort of our room.
Stayed 1 night in Jul 2018

6/10 Okay

Serena

Disliked: Property conditions & facilities
Three stars: Looks better on photos than real life
The rooms are quite old and has a funny smell. The open air outdoor onsen is muggy and the wooden walkway is dark and creepy. Photos and reality are a huge difference. Dinner is just so-so. Not great. The only saving grace of this hotel is the lake view
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At the heart of Lake Shikotsu, beautiful ryokan and an amazing sunrise and sunset.
Stayed 1 night in May 2018

10/10 Excellent

Julie , Kent UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet isolated hotel for lakeside peace
This was a beautiful peaceful place to watch the sunrise over the lake. Excellent Japanese ryokan style evening meal- nowhere else nearby to eat! We stayed at end of April, still snow on mountain peaks and some walking trails still closed. Visitors centre further round lake well worth visiting for info.
Stayed 1 night in Apr 2018

8/10 Good

Pearl, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Ryokan
Nice view of Lake Shikotsu and mountain from the hotel. Isolated
Stayed 1 night in Apr 2018

6/10 Okay

HOK CHEUNG JOE

Liked: Cleanliness, staff & service
Food could be better

10/10 Excellent

SHU KEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The temperature of outdoor onsen is cold as the water level is too low this year.(around 300~400mm).
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint Ryokan near the Lake
A more traditional ryokan but onsen was great. I genuinely enjoyed the waters there and the peaceful stay there. Would highly recommend. The view to Marukoma was also one-of-a-kind.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Peck Wan

Liked: Staff & service
Apart from the great Onsen in a beautiful scenery setting, the room is dated and food is average.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

Hotel with Beautiful outdoor onsen view
We booked for the room with lake vew which is really very nice. We watched the sun rise from the room. The outdoor onsen scenery is very nice too. Room is not very big though, and no bath room, so slightly inconvenient. Is was nice that our dinner was served in the room though the food is so-so. We will rate 3.8 out of 5. Service wise 2.5.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful place, Great!
Staffs were friendly and Hot springs view was amazing!
Stayed 1 night in Nov 2017