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El Refugio Hotel Colca

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for El Refugio Hotel Colca

Interior
Hot springs
Room
Reception
Reception

Reviews

7.2 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Room service
    Room service
  • Parking included
    Parking included
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping

Explore the area

Map
Valle del Colca, Chivay, Arequipa, 4145
  • Astronomical Observatory
    4 min drive
  • Chivay Arena
    4 min drive
  • Cathedral Of Chivay
    4 min drive

Room options

View all photos for Double Room, 2 Double Beds

Room

Double Room, 2 Double Beds

  • 301 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Double Beds

View all photos for Single Room

Room

Single Room

  • 301 sq ft
  • Mountain view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Triple Room

Triple Room

Triple Room

  • Sleeps 4
  • 2 Queen Beds and 1 Large Twin Bed

View all photos for Family Suite

Family Suite

Family Suite

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite

Suite

Suite

  • Sleeps 2
  • 1 King Bed

Similar properties

Room

Colca Lodge Spa & Hot Springs

Pool
Breakfast included
Spa
Parking included
4.7 out of 5, Exceptional, (209)
The price is $145
per night
$160 total
includes taxes & fees
Dec 7 - Dec 8
Colca Lodge Spa & Hot Springs

About this property

El Refugio Hotel Colca

3-star Chivay hotel with private balconies
Along with 2 outdoor pools, this smoke-free hotel has a restaurant and a bar/lounge. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a snack bar/deli, a coffee shop/cafe, and a 24-hour front desk are onsite.
El Refugio Hotel Colca offers 32 accommodations. Rooms open to balconies or patios. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Housekeeping is offered daily and hair dryers can be requested.
2 outdoor swimming pools are on site.
El Refugio Hotel Colca features 2 outdoor swimming pools. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This Chivay hotel also offers a terrace, barbecue grills, and an arcade/game room. Limited complimentary onsite parking is available on a first-come, first-served basis.

El Refugio Hotel Colca is a smoke-free property.

A complimentary full breakfast is served each morning between 5:30 AM and 8:30 AM.
El Refugio Hotel Colca has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 5:30 AM to 8:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On the riverwalk
  • Terrace

More

  • Smoke-free property

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Limited room service

More

  • Heating
  • Phone

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 45.0 per night
Cribs (infant beds) are available for USD 25.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 10 percent
  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 25.0 per night
  • Rollaway bed fee: USD 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Property Registration Number 20121563160

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies

Property is also known as

El Refugio Colca Chivay
El Refugio Hotel Colca Hotel
El Refugio Hotel Colca Chivay
El Refugio Hotel Colca Hotel Chivay

El Refugio Hotel Colca Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 12 reviews" "
Rating 8 - Good. 3 out of 12 reviews" "
Rating 6 - Okay. 2 out of 12 reviews" "
Rating 4 - Poor. 2 out of 12 reviews" "
Rating 2 - Terrible. 1 out of 12 reviews" "

8.0/10

Cleanliness

7.0/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kamla

Beautiful setting. Peaceful. Relaxing.
Stayed 1 night in Jun 2024

8/10 Good

Teresita, Tennessee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel and surroundings were beautiful. Location was great and restaurant staff was super friendly. The lady who did our check in and check out was not so friendly and she kept our passports and forgot to give them back. The hotel called our tour guide and thankfully we were at the canyon and able to return to Chivay to retrieve it. The tour guide said that this is a common occurrence at this hotel and a major inconvenience. Management needs to address this issue. Otherwise the hotel was wonderful.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chivay
Good starting point for Colca by car
Stayed 2 nights in Jul 2019

6/10 Okay

Joan, canada

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We arrived in pouring rain and needed to haul our stuff a considerable distance down rocky stairways to get to reception. To make matters worse my husband was sick. This was the low point of our trip. The building structures were lovely but the service was lacking. Finishing touches just were not there even tho hot water bottles were deliver ed. Try to get a taxi it Yanque- interesting place to walk about.
Stayed 2 nights in Apr 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
dirty bathroom and room expensive price for what you get
Stayed 2 nights in Dec 2017

10/10 Excellent

wolfgang, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nestled in the gorge of the Colca
The hotel worked really well for our family. The family suite had amazing views and space for children and adults. While in the thermal bath the pet baby alpaca came by watch to the children's delight. We enjoyed meals and found the staff friendly and accommodating. Finding hot water bottles in our beds was a delight.

2/10 Terrible

IGOR

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ужасный отель.
Отопления нет. Номера ледяные. В ресторан через улицу. Завтрак очень скуден. Один из самых плохих отелей за все времена.
Stayed 1 night in Jan 2020

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and relaxing place!
Beautiful location, the hot springs were wonderful and there's access to the river. Staff was very nice and accommodating even though our Spanish is terrible. They helped us connect with our tour to Colca Canyon in the morning. Breakfast buffet was nice. The room was cozy and comfortable.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

6/10 Okay

frederic

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Oct 2018

8/10 Good

Andrea, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Älteres Hotel mit kleinen Extras
Das Hotel ist schon einige Jahre älter. Es wird aber liebevoll gepflegt inkl. toller Grünanlagen. Die Zimmer sind groß, Ausstattung etwas in die Jahre gekommen (Heizer muss dringend ausgetauscht / geprüft werden) aber meist funktionstüchtig. Die Wärmeflasche abends im Bett ist toll und wir haben uns sehr über die Extraportion Wärme gefreut. Die heiße Quelle war bei unserem Besuch eher lauwarm und auch nicht so super einladend - vieleicht auch weil wir vorher bessere besucht haben. Das Frühstück ist durchschnittlich und macht satt. Das Abendessen hingegen ist sehr lecker und hat uns begeistert. Wir würden auf jeden Fall wieder kommen da Preis-Leistung auf jeden Fall stimmen.
Stayed 2 nights in May 2018

4/10 Poor

Luis Alberto Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Reclamo de forma de pago por la estadia
Tengo que manifestar mi desacuerdo con la política de pago, ya que fui con un grupo familiar y reserve 2 días, pero en el primer día uno de los integrantes del grupo sufrió un accidente, en la poza termal y teníamos que regresar a AQP, pedi cancelar y me indicaron que la reserva era por dos días y se tenia que pagar completo, después de aceptar esto y proceder a pagar con mi tarjeta Diners no aceptaban el cobro en dolares y procedían al cambio en moneda local a un valor muy alto, esto me obliga a cancelar al contado en dolares , cada cliente debe tener la opción de pago en cualquier moneda mas si es turista!