2/10 Terrible
Michael
Traveled with partner
Jun 5, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Sad thing is we can’t fit it all in here but avoid this place!
Property was not cared for overall. Both of the gym's treadmills were broken and there were dead bugs on the floor. The bathroom in the gym appeared to have not been cleaned for some time as the trash can was filled. I did tell the Front Desk about the treadmills but this should have been known to the staff.
The property lacked proper landscape management. The palm trees needed to be trimmed of dead palms, the grass needed to be cut. There were weeds on the beach even!
In one day alone two umbrellas were removed because they were broken. They were not replaced. We were next to an umbrella that was partially apart for several hours. A worker, who had been on the pool deck all day, did not fix it for at least 4 hours. Lack of care/awareness.
We dubbed the “hot” tub the cold tub. An employee noticed one of the guests trying to activate it and was told that they were working on getting it fixed.
Dirty- trash cans were not emptied on a regular basis around the pool area. The rock outfall on the beach adjacent to the pool deck was littered with trash- mostly beer cans, but also some construction material including what looked to be a pole of some sort wrapped in concrete.
The mini-golf had no clubs available and had standing water at the various holes that presumably once had clean water or rock of some sort.
Michael
Stayed 7 nights in May 2025
