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Best Western Chula Vista/Otay Valley Hotel

2.5 star property

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Photo gallery for Best Western Chula Vista/Otay Valley Hotel

Lobby
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi
Free continental breakfast
Fitness facility
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Air conditioning
  • Parking included
$111
includes taxes & fees
Oct 26 - Oct 27

Explore the area

View in a map
4450 Main Street, Chula Vista, CA, 91911
  • Place, Sharp Chula Vista Medical Center
    ‪4 min drive‬
  • Place, San Ysidro Border Crossing
    ‪5 min drive‬
  • Place, North Island Credit Union Amphitheatre
    ‪5 min drive‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(89 reviews)
  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

7.4 out of 10
Good
(13 reviews)
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(104 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
Comfort Inn Chula Vista San Diego South
  • Pool
  • Hot Tub
  • Breakfast included
  • Parking included
4.1 out of 5, Very Good, 1,151 reviews
Comfort Inn Chula Vista San Diego South

About this property

Best Western Chula Vista/Otay Valley Hotel

Hotel in Otay
An outdoor pool, a fitness center, and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Best Western Chula Vista/Otay Valley Hotel offers 118 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply).

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Chula Vista/Otay Valley Hotel features an outdoor pool and a fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center and meeting rooms. A complimentary breakfast is offered. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite uncovered self parking is complimentary. A total renovation of this property was completed in January 2020.

Best Western Chula Vista/Otay Valley Hotel is a smoke-free property.

Guests are offered a complimentary continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1990
  • Renovated entire property - January 2020
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Best Western Otay
Best Western Otay Valley Hotel
Best Western Plus Otay
Best Western Plus Otay Valley
Best Western Plus Otay Valley Chula Vista
Best Western Plus Otay Valley Hotel
Best Western Plus Otay Valley Hotel Chula Vista
Otay Valley Best Western
Best Western Vista/Otay Valley Hotel
Best Western Chula Vista/Otay Valley
Best Western Vista/Otay Valley
Holiday Inn Chula Vista
Chula Vista Holiday Inn
Best Western Chula Vista/Otay Valley Hotel Hotel
Best Western Chula Vista/Otay Valley Hotel Chula Vista
Best Western Chula Vista/Otay Valley Hotel Hotel Chula Vista

Best Western Chula Vista/Otay Valley Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 670 out of 1507 reviews
Rating 8 - Good. 325 out of 1507 reviews
Rating 6 - Okay. 227 out of 1507 reviews
Rating 4 - Poor. 146 out of 1507 reviews
Rating 2 - Terrible. 139 out of 1507 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Tiffany

Stayed 3 nights in Jul 2025

8/10 Good

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Margarita

Stayed 2 nights in Jul 2025

10/10 Excellent

Emiliano

Stayed 2 nights in Jun 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Julia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
A lot of commotion going on throughout the night. The room was dirty. The bathroom was dirty with hair on the toilet and in the bath. The toilet seat had streak marks of bodily fluids on it. The towels had hair and stains on them. This place is under construction and it was fully booked so there were no other rooms at the moment. Price doesn’t match.
Stayed 2 nights in Jul 2025

6/10 Okay

Slade

Traveled with family
Liked: Room comfort

Oh well

The room was nice enough, but you can hear everything, especially the freeway. I was not ready for the tent chexk in window.
Stayed 1 night in Jul 2025

6/10 Okay

miguel luzunaris

Traveled with family and small children, Traveled with family
Disliked: Amenities
Room with a bed and tv, no more or less. There was no pull out bed or sofa and they do not have cribs or bassinets for rent or loan. Traveling with baby and a toddler. I have a portable bassinet for my baby but the front desk made it seem like a big issue that we planned on just cosleeping with our toddler telling me that they needed to move me to a double bed but we’re sold out of double beds which was what my original reservation was for. I do want to mention the front desk guy I’m not sure if he was on drugs or what but was very weird and gave me the creeps. Every request was denied, no extra blankets allowed, no extra pillows or anything to make our stay more comfortable. Was clean enough, bed had a dip in it but everyone was so exhausted from the trip we passed out. Breakfast was decent as well, traditional waffles, cereal and prepaid eggs/sausage. I’m not sure if I would ever stay here again, this was a last minute trip so my options were limited, if I had more planning time would likely choose elsewhere. If in a pinch and needed a bed sure.
Stayed 3 nights in Jul 2025

4/10 Poor

Geraldine

Disliked: Cleanliness
Stayed 1 night in Jul 2025

8/10 Good

Uriel

Traveled with partner
Liked: Amenities, property conditions & facilities
Was ok.
Stayed 2 nights in Jul 2025

8/10 Good

Jesus

Stayed 1 night in Jun 2025

6/10 Okay

Irma

Stayed 1 night in Jul 2025

2/10 Terrible

john

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay here

Worst hotel i have ever stayed in. Best Western should be embarrassed that this is one of their hotels. Upon checking in i was told we had to notify them 24 hours in advance if we needed housekeeping. Breakfast was subpar. Noisy location near the freeway and every night had to ask others to keep the noise down. People did not know how to be quiet even past midnight. Maintenance seems non existent. AC did not work very well, but it would try for a second or two and then make a lot of noise.
Stayed 5 nights in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
under construction, entire place smelled
Stayed 1 night in Jul 2025

8/10 Good

Linda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The room was clean and beds were comfortable. The room walls were thin. We could hear people outside, which interrupted our sleep. Overall the stay was good for a one night stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, awesome breakfast, Mexican American, bacon sausage , egg omelette Potatoes , beans with cheese , chilaquiles. Cereal variety , oat meal, coffee juice, waffles , yogurt , fruit . Near freeway, ask for a room in other side for less noise
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Luis

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms where very cozy
Stayed 2 nights in Jun 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

We will not being staying here again

The front office was being renovated, that was a red flag. The room was not at all clean. When we checked out the man just took my keys, didn't give me any insight on the deposit or anything. Also housekeeping knocked on our door to check when we were checking out because she did not want to come back around again to clean the room.
Stayed 2 nights in Jun 2025

2/10 Terrible

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unsatisfied with room

We found roaches all in the room and had no water for 3hrs and still had to get out at 11am even though we had to rush a quick shower cause the water had barely came back
Stayed 1 night in Jun 2025

8/10 Good

Puchky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice bed and very quiet y good breakfast in the morning
Stayed 1 night in Jun 2025

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Hugo

Stayed 1 night in Apr 2025