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Hacienda Real del Carmen

3.5 star property

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Photo gallery for Hacienda Real del Carmen

Exterior
Executive Suite, 1 King Bed, Non Smoking, Pool View | 1 bedroom, in-room safe, individually furnished, desk
Front of property
Reception
Outdoor banquet area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Free airport shuttle
  • Room service
  • Housekeeping
  • 24/7 front desk
$80
includes taxes & fees
Dec 20 - Dec 21

Explore the area

View in a map
Calle 31 No. 106 Col. Benito Juárez, Ciudad del Carmen, CAM, 24180
  • Place, Plaza Zentralia Shopping Center
    ‪15 min walk‬
  • Place, Church of Our Lady of Fatima
    ‪18 min walk‬
  • Place, El Zacatal Bridge
    ‪9 min drive‬
  • Airport, Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.)
    ‪20 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Pool View

Standard Room, 1 King Bed, Accessible, Pool View | 1 bedroom, in-room safe, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds

Double Room, 2 Queen Beds | 1 bedroom, in-room safe, individually furnished, desk

Double Room, 2 Queen Beds

7.6 out of 10
Good
(4 reviews)
  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking, Pool View

Executive Suite, 1 King Bed, Non Smoking, Pool View | 1 bedroom, in-room safe, individually furnished, desk

Executive Suite, 1 King Bed, Non Smoking, Pool View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, Multiple Beds, Non Smoking

Luxury Suite, Multiple Beds, Non Smoking | 1 bedroom, in-room safe, individually furnished, desk

Luxury Suite, Multiple Beds, Non Smoking

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, in-room safe, individually furnished, desk

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Hacienda Real del Carmen

3.5-star Ciudad del Carmen hotel with restaurant
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle, and a free manager's reception. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
Hacienda Real del Carmen offers 106 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
In addition to a children's pool, Hacienda Real del Carmen provides an outdoor pool and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a business center. This Colonial hotel also offers a garden, concierge services, and laundry facilities. A roundtrip airport shuttle is complimentary to guests (available on request). Onsite self parking is complimentary. A total renovation of this property was completed in January 2019.

Hacienda Real del Carmen is a smoke-free property.

A complimentary manager's reception is offered each day.
Hacienda Real del Carmen has a restaurant on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 7:00 AM to 3:00 PM on request
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden
  • Pool loungers

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 4 buildings
  • Banquet hall
  • Colonial architecture
  • Renovated entire property - January 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 472.0 per day

Property payment types

Important information

Optional extras

  • Rollaway bed fee: MXN 472.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hacienda Real Carmen Hotel Ciudad del Carmen
Hacienda Real Carmen Ciudad del Carmen
Hacienda Real Carmen Ciudad l
Hacienda Real del Carmen Hotel
Hacienda Real del Carmen Ciudad del Carmen
Hacienda Real del Carmen Hotel Ciudad del Carmen

Hacienda Real del Carmen Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 47 out of 94 reviews
Rating 8 - Good. 25 out of 94 reviews
Rating 6 - Okay. 10 out of 94 reviews
Rating 4 - Poor. 9 out of 94 reviews
Rating 2 - Terrible. 3 out of 94 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kashif

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very convenient,
Stayed 3 nights in May 2023

8/10 Good

Dianna

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 14 nights in Mar 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Large clean rooms. Nice courtyard.

Very clean hotel with friendly staff. Early checkin allowed when possible. Pickup from airport went smoothly. A little bit of charm and character above the normal run-of-the-mill place. Large rooms.
Stayed 1 night in Feb 2023

8/10 Good

Corinne

10/10 Excellent

terence, Blaine

4/10 Poor

Antoine

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Internet is unreliable Tv for early 2000s Restaurante is terrible Staff meh
Stayed 1 night in Jun 2022

10/10 Excellent

ENRIQUE DEL CARMEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

MOTOSERVICIO

Stayed 2 nights in Aug 2025

10/10 Excellent

Miguel Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, alimentos ricos en restaurante, habitaciones cómodas y limpias
Stayed 2 nights in Jul 2025

8/10 Good

Maria del Pilar

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Faltaron amenidades
Stayed 2 nights in Jul 2025

8/10 Good

Christopher

Liked: Property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

jesus alberto

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay lugar para estacionar vehículo
Stayed 1 night in Jul 2024

2/10 Terrible

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Se equivocaron en la reserva y no ha ia cupo

Al llegar me dijeron que se equivocaron en la reserva y la tenían para otro día. El hotel estaba lleno por lo que no pude quedarme ahí. Los de front desk me dieron recomendaciones de otros hoteles
Stayed 1 night in Jul 2024

6/10 Okay

Brenda Nicole

Traveled with family and small children, Traveled with partner
Liked: Cleanliness
Me gustó la decoración
Stayed 1 night in Mar 2024

10/10 Excellent

ysied

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Mar 2024

8/10 Good

Edgar

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Agradable y buena ubicación
Stayed 1 night in Mar 2024

6/10 Okay

tamaulipas

Liked: Property conditions & facilities
deje una lista de las deficiencias durante mi estadía
Stayed 2 nights in Mar 2024

4/10 Poor

Mayra

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
las instalaciones estan bonitas, el hotel muy limpio, pero cuentan con escaso personal, no tienen valet parkin, las 2 mañanas que estuvimos nos despertaron 8 am para mover nuestro vehiculo.
Stayed 3 nights in Mar 2024

6/10 Okay

Roberto

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Sin agua caliente, tina tapada
Stayed 1 night in Oct 2023

4/10 Poor

Magali

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

PEDRO

Liked: Cleanliness, staff & service, property conditions & facilities
Bonito lugar y en general buenos alimentos
Stayed 5 nights in Jun 2023

4/10 Poor

Mario

Business traveler
Disliked: Staff & service
No me quedé Por política dicen que no está la reservación y cobran en el chek in Así ni respetan el precio y se pierden los beneficios con hoteles.com Deben ver eso
Stayed 2 nights in Feb 2023

4/10 Poor

Mireya

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Malo

Stayed 1 night in Dec 2022

8/10 Good

MIGUEL ANGEL LORANCA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien en cuanto sus servicios, lo único seria calefacción para la alberca.

8/10 Good

José Emilio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
S/c