This hotel features an outdoor pool, a fitness center, and concierge services. WiFi in public areas is free. Other amenities include dry cleaning, laundry facilities, and tour/ticket assistance.
Porto Real offers 25 air-conditioned accommodations with irons/ironing boards. Each accommodation is individually furnished and decorated. Kitchenettes offer full-sized refrigerators/freezers, separate dining areas, cookware/dishes/utensils, and dishwashers. Bathrooms include showers.
This Ciudad del Carmen hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Porto Real features an outdoor pool and a fitness center. Wireless Internet access is complimentary. This Ciudad del Carmen hotel also offers tour/ticket assistance, a garden, and concierge services.
Porto Real has designated areas for smoking.
Languages
Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Onsite parking includes off-street options
Things to do
Gym
Outdoor pool
Family friendly
In-room full-sized refrigerator/freezer
In-room kitchenette
Laundry facilities
Outdoor pool
Separate in-room dining area
Conveniences
Laundry facilities
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance
Outdoors
Garden
Accessibility
No elevator
More
Designated smoking areas (fines apply)
Room amenities
Bathroom
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
32-inch flat-screen TV with cable channels
Food and drink
Cookware, dishware, and utensils
Dishwasher
Full-sized refrigerator/freezer
Griddle
Kitchenette
Separate dining area
More
Air conditioning
Electrical adapters
Individual decor
Individual furnishings
Iron/ironing board
Phone
Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 1:00 PM
Contactless check-out available
Special check-in instructions
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
Renovations and closures
The following facilities are closed on Monday:
Outdoor pool
Access methods
Host will greet you
Pets
Pets allowed for an extra charge of MXN 100 per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
3 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Pet deposit: MXN 1000 per stay
Pet fee: MXN 100 per pet, per day
Service animals are exempt from fees
Laundry fee: MXN 0
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
We should mention
This property does not have elevators
Property is also known as
Porto Real Hotel
Porto Real Ciudad del Carmen
Porto Real Hotel Ciudad del Carmen
Porto Real Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The property was awesome. Nice and clean, well setup. When we asked the staff if we could move to a different room to avoid some street noise they moved us and upgraded us without charging more!
Excellent place to walk downtown or go to the north beach malecón and other attractions. I visited the local market in the morning which was a short 10 minutes walk. The rooms are large and with a kitchen plus living room. Plenty of space to relax
Carlos
Stayed 3 nights in Feb 2023
6/10 Okay
Jose
Traveled with partner
Jan 18, 2022
Liked: Cleanliness, staff & service
Disliked: Amenities
The hot water was not enough for shower it. I did not see any swimming pool, even though, there is one in the picture.
Clean, spacious and welcoming. We chose this hotel because it was dog friendly and there was an enclosed grassy courtyard around the pool where the dogs could roam and we could relax. The parking is secure, underground so that was great too as we were loaded up for our journey from Canada to Merida. Highly recommend!!
Refrigerator broken, lied about bed size, supposed to be queen, was double. Need to say pet fee up front and how much. Overall, was nice, but fix your frig and website!
Simplemente excelente. Relación calidad/precio inmejorable, instalaciones impecables, buena ubicación, comodidad, amplitud, la piscina fabulosa y todo el personal es muy amable y te hacen sentir en casa.
Mención especial para Paul, Vanessa, Cristian y los vigilantes, todos son excepcionales y ayudan en todo momento. Obviamente repetiré en mi siguiente visita!
Todo estuvo perfecto, ubicación, seguridad, bien equipados, accwsible para mascotas, la alberca muya bien, limpio, personal muy amable, bien ubicado, todo excelente.
Unicamente tal vez pensar en actualizar las televisiones, un poco mas grandes, de ahi en fuera sin quejas. Gracias.
Muy amplio, tranquilo y limpio. Las camas Matrimoniales no muy amplias par 2 personas. El estacionamiento con vigilancia y privado. Excelentes instalaciones.