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Hotel Lucerna Ciudad Juarez

4.5 star property

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Photo gallery for Hotel Lucerna Ciudad Juarez

Front of property - evening/night
Outdoor pool
Bar (on property)
Terrace/patio
Lucerna Select, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Gym
  • Parking included
  • Housekeeping

Explore the area

Map
Paseo Triunfo De La Republica 3976, Ciudad Juárez, CHIH, 32200
  • Plaza de las Americas
    ‪8 min walk‬
  • Paso del Norte International Bridge
    ‪6 min drive‬
  • American Consulate
    ‪9 min drive‬
  • Ciudad Juarez, Chihuahua (CJS-Abraham Gonzalez Intl.)
    ‪23 min drive‬

Room options

View all photos for Lucerna Select, 2 Double Beds

Lucerna Select, 2 Double Beds | Premium bedding, in-room safe, desk, blackout drapes

Lucerna Select, 2 Double Beds

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Balcony

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Lucerna Select, 1 King Bed

Lucerna Select, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes

Lucerna Select, 1 King Bed

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Balcony

Deluxe Double Room, Balcony | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Double Room, Balcony

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

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The price is $89
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$100 total
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About this property

Hotel Lucerna Ciudad Juarez

4.5-star Ciudad Juárez hotel steps from Hospital de la Mujer
This hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and 24-hour room service.
Hotel Lucerna Ciudad Juarez offers 138 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Rooms open to balconies. Beds feature premium bedding. Televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

This Ciudad Juárez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Hotel Lucerna Ciudad Juarez features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of a 24-hour business center and a meeting room. This luxury hotel also offers a terrace, tour/ticket assistance, and a garden. Onsite self parking is complimentary.

Hotel Lucerna Ciudad Juarez has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and noon.
Acueducto - This restaurant serves breakfast, brunch, lunch, and dinner.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to noon for a fee: USD 26 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Acueducto

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Free babysitting
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels
  • iPod dock

Food and drink

  • 24-hour room service

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 26 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The deposit amount is equivalent to 1 night if paid in cash.

We should mention

Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Lucerna Ciudad Juarez
Lucerna Ciudad Juarez
Lucerna Ciudad Juarez Hotel
Lucerna Hotel Ciudad Juarez
Lucerna Ciudad Juarez
Hotel Lucerna Ciudad Juarez Hotel
Hotel Lucerna Ciudad Juarez Ciudad Juárez
Hotel Lucerna Ciudad Juarez Hotel Ciudad Juárez

Hotel Lucerna Ciudad Juarez Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 584 out of 1004 reviews
Rating 8 - Good. 142 out of 1004 reviews
Rating 6 - Okay. 110 out of 1004 reviews
Rating 4 - Poor. 79 out of 1004 reviews
Rating 2 - Terrible. 89 out of 1004 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Guadalupe, Rio Rancho

Liked: Property conditions & facilities
Disliked: Staff & service
U guys need to train your staff Big. Big huge time No politeness At ALL —- they need to b confident and sell themselves. No I do not want to stay there at all THEY DONTVEVEN SPEAK. UP
Stayed 1 night in Dec 2024

10/10 Excellent

Servando

Stayed 1 night in Dec 2024

10/10 Excellent

Manuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2024

8/10 Good

Ruben

Expensive dinner
Stayed 1 night in Dec 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Daniel

Stayed 1 night in Dec 2024

10/10 Excellent

Nora, Guymon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel que preserva su carácter, elegancia, y atención a sus huéspedes.
Stayed 2 nights in Sep 2024

6/10 Okay

Daniel A

Liked: Staff & service, property conditions & facilities, room comfort
Out of 5 stars I would consider it 3 stars. The employees are very friendly but the maintenance is poor. All the phones in the room work for front desk to call you but you can not call from room to front desk or even for room service. Only 1 elevator works out of the 2. Light above shower did not work. Another light in the room also did not work. It’s a pretty place but my rating will stand with 3 out of 5 stars
Stayed 2 nights in Nov 2024

10/10 Excellent

Aracely

Stayed 1 night in Dec 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Good room
Stayed 2 nights in Nov 2024

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Eliher

Stayed 2 nights in Nov 2024

10/10 Excellent

Rudy

Stayed 1 night in Nov 2024

10/10 Excellent

Yvonne

Stayed 1 night in Nov 2024

10/10 Excellent

Betsy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING
Stayed 2 nights in Oct 2024

10/10 Excellent

veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Ignacio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their ac didn’t work at night or day. They claimed that was normal. Had to sleep with the window open to let in some air from the outside. Mind you that there’s a lot of traffic noise and didn’t get a good sleep for me any my family. Check out early and rented another hotel.
Stayed 2 nights in Nov 2024

6/10 Okay

Eliza

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Rating down
Staff was friendly. Great staff hotel is beautiful one of my favorite however this stay was disappointing. I rented 2 rooms one room a vap was found on side of bed (which was not good because I have my small nephew) my room sheets looked dingy and bed slept on def wasn’t up to par and Dnt think I will stay again
Stayed 1 night in Nov 2024

6/10 Okay

Beatriz

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very nice hotel, friendly staff. Shower leaked and elevator did not work
Stayed 1 night in Nov 2024

8/10 Good

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien servicio
Stayed 3 nights in Nov 2024

2/10 Terrible

Edelmira

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super hot. They decided to shut down the air conditioning in the rooms.. however halls, main lobby, bar and dining area was fully conditioned. Carpet in the room was dirty and under the bed was never cleaned as there was lint, dirt, dust, and a pair of dirty socks under the bed. 2nd day was 80degree so the decided to turn air on for a while. But then got turned off. We were told we need to leave balcony door open to air out and cool the room. So we had to sleep with the balcony door open. Overall experience was terrible but we made the best of it as we couldn’t cancel to go somewhere else. Most staff was rude and did not offer help. We asked for a TV remote and we finally got it on our last day stay.
Stayed 2 nights in Nov 2024

4/10 Poor

Ricardo, Tucson

Business traveler, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Rude desk personnel. Made to feel unwelcome
Stayed 1 night in Nov 2024

10/10 Excellent

Bryan

Stayed 1 night in Nov 2024

10/10 Excellent

Ramon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great very helpful.
Stayed 1 night in Nov 2024

4/10 Poor

Lydia

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
.
Stayed 1 night in Oct 2024