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Mercure Petriolo Siena Terme Spa Hotel

5.0 star property

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Photo gallery for Mercure Petriolo Siena Terme Spa Hotel

Indoor pool, seasonal outdoor pool
Restaurant
Aerial view
Exterior
Soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Pet friendly
  • Spa
  • Parking included
$115
includes taxes & fees
Sep 21 - Sep 22

Explore the area

View in a map
Strada Provinciale di Petriolo, Civitella Paganico, GR, 53015
  • Terme Petriolo
    ‪1 min walk‬
  • Castello Banfi
    ‪48 min drive‬
  • Castiglion del Bosco Winery
    ‪48 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | Soundproofing

Classic Double Room, 1 Double Bed

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | Soundproofing

Privilege, Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Soundproofing

Superior Room, 1 Double Bed

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 1 Double Bed

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About this property

Mercure Petriolo Siena Terme Spa Hotel

5-star Civitella Paganico hotel with rooftop terrace
A full-service spa, an indoor pool, and a poolside bar are available at this smoke-free hotel. Free wired internet in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna, and a rooftop terrace are onsite. Housekeeping is available on request.
Mercure Petriolo Siena Terme Spa Hotel offers 78 accommodations. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Petriolo Spa has 8 treatment rooms including rooms for couples. Services include sports massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Guests under 14 years old are not allowed in the spa. There are 2 hot springs open between 10:00 AM and 7:00 PM.
In addition to a full-service spa, Mercure Petriolo Siena Terme Spa Hotel features hot springs and an indoor pool. The hotel offers a snack bar/deli. A poolside bar is on site where guests can unwind with a drink. Wired Internet access is complimentary.

This 5-star property offers access to a 24-hour business center and 3 meeting rooms. This luxury hotel also offers a seasonal outdoor pool, a hot tub, and a sauna. Complimentary self parking is available on site, along with a car charging station.

Mercure Petriolo Siena Terme Spa Hotel is a smoke-free property.

Property amenities

Internet

  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 hot springs
  • Billiards/pool table
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 2 hot springs
  • 8 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot springs open from 10:00 AM - 7:00 PM
  • Hot springs water temperature - 109 ºF
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

More

  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bathroom

  • Towels provided

Entertainment

  • TV

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets

Children and extra beds

Children are welcome

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
Hot springs access available from 10:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 14 years old are not allowed in the spa

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Petriolo SPA
Petriolo SPA & Resort
Petriolo SPA & Resort Civitella Paganico
Petriolo SPA Civitella Paganico
Petriolo Hotel Civitella Paganico
Petriolo Resort Civitella Paganico
Petriolo Spa Resort Italy/Tuscany - Civitella Paganico
Petriolo SPA Resort Civitella Paganico
Petriolo SPA Resort
Petriolo SPA Resort UNA Esperienze Civitella Paganico
Petriolo SPA Resort UNA Esperienze
Petriolo SPA UNA Esperienze Civitella Paganico
Petriolo SPA UNA Esperienze
Mercure Petriolo Siena Terme
Petriolo Siena Terme Spa Hotel
Mercure Petriolo Siena Terme Spa Hotel Hotel
Mercure Petriolo Siena Terme Spa Hotel Civitella Paganico
Mercure Petriolo Siena Terme Spa Hotel Hotel Civitella Paganico
Mercure Petriolo Siena Terme Spa Hotel (Opening September 2019)

Mercure Petriolo Siena Terme Spa Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 130 out of 227 reviews
Rating 8 - Good. 62 out of 227 reviews
Rating 6 - Okay. 22 out of 227 reviews
Rating 4 - Poor. 4 out of 227 reviews
Rating 2 - Terrible. 9 out of 227 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

ISABEL

Disliked: Property conditions & facilities
En un lugar muy lejos y no hay nada, me sentí insegura.
Stayed 1 night in May 2025

4/10 Poor

Lisa

Stayed 3 nights in Apr 2025

8/10 Good

Vilmos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good experience

Overall it was very good, however, lack of English knowledge sometimes made communication difficult
Stayed 2 nights in Aug 2019

6/10 Okay

Peter, Birmingham UK

Liked: Cleanliness, staff & service, room comfort

Overrated for a 5 Star hotel

For a five star hotel there was no 24hr room service. Bar closed at midnight. Breakfast was very basic with limited choices. If you wanted a boiled egg that would cost you an extra 5 euros because it’s not included in the breakfast buffet. For dinner the quality of food was sub standard for 5 star hotel. The food looks and taste as if it was microwaved for charging at 5 star prices. Staff was very helpful and pleasant but all in all I don’t think this should be 5 star hotel and should have their star rating reviewed.
Stayed 7 nights in Aug 2018

6/10 Okay

Robert, Canada

Liked: Cleanliness, staff & service
Very nice hotel. Staff were extremely friendly. Our disappointment is that they turn off the air conditioning at night and recirculate the outdoor air. It’s just not comfortable enough for sleeping. Also the WiFi in the bedroom is very weak to non functional. It’s too bad because it’s a beautiful hotel, beautiful rooms and great and tranquil setting. However because of the air conditioning we will not be staying there again
Stayed 3 nights in Aug 2018

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a wonderful hotel, we had a juinor suite which this time overlooked the other side of the hotel away from the road. The spa was lovely we used it nearly every day and some days we had the indoor pools to ourselves. The last time we where there was last year in October. We had breakfast on the outdoor terrace which was really lovely.
Stayed 5 nights in Jun 2018

6/10 Okay

Loren

Liked: Cleanliness, property conditions & facilities, room comfort

OK Hotel...doesn't feel like Tuscany

The hotel is very clean. Bed is comfortable. The sulfur/mineral pool is very nice. The hotel is far from everything, which can be good/bad depending on what your needs are. For dinner and breakfast the restaurant is OK, but not great. For lunch we did not enjoy the food so we had to find places to eat which were around 30 minutes drive. At check in you are required to sign a massive contract with the hotel which I found quite odd. When arriving I asked for restaurant, cooking class and other recommendations of things to do. The receptionist said she would have something for us the next day. The next day when I came to ask the reception for a reply they said tomorrow there will be an answer. After that I just used Tripadvisor and four days later still no message from the reception.
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a beautiful retreat!

This was one of the best places we stayed at in Italy! The grounds are gorgeous, the hotel is impeccably clean, the service was courteous and the room was amazing. We lived it so much, that we extended our stay to one more night. We really enjoyed the spa as well! The only drawback is that it was hard to find anyone from staff in the spa/pool area when we needed to ask some questions. Other than that - we loved the place and would stay again.
Stayed 1 night in May 2018

10/10 Excellent

Nichole, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
水疗中心很舒服，我们在水里泡了很久
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to go again!

Very nice facility and good service. A great hotel with thermal spa and they have 6 pools including 2 outdoor pools. It’s a bit out of the popular route but definitely worth the drive. I’d like to go again in sometime. It’s better to go on weekdays when it’s nice and quiet.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay!

Amazing faculty and incredible view! Highly recommended.
Stayed 6 nights in Mar 2018

10/10 Excellent

Steve, streatham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

It was a lovely hotel, the spa pools are excellent and it was a lovely place to chill.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really great hotel in a location all on its own (can be good or bad depending on what you are looking for). Clean and modern. We stayed in one of the Suites and it was lovely although the view was looking over the employee car park so not completely ideal but still very nice.
Stayed 5 nights in Aug 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place but beware of spa hours!

The facilities were very nice, the room was extremely clean, and the bathroom especially was great! It all felt very spa-like. My one problem, which was quite frustrating, is that the spa and all pools close at 7 pm -- on weekends too, and at peak tourism season. We arrive at 6:30 on Saturday evening, and didn't have any chance to use the facilities until the next morning. But, due to check-out time, this meant that we only really had 1.5 hours to take advantage of everything! It was really disappointing, and also the pool hours were not posted on the website. So, I would recommend getting there early, or staying 2 nights to avoid this problem! Otherwise, the place is great and the service was friendly.
Stayed 1 night in Jun 2017

10/10 Excellent

Brendan, Doha, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing sulphur spas as well as outdoor pools

Very impressed with the hotel great location in the mountains but 30 mind from Siena or Grossoto.
Stayed 4 nights in Jun 2017

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

abdulrhman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best place

It was very clean the rooms are very nice anda with good space, the spa and the gym was very nice.....and the manager was a very nice person that help the turis all time.. I will be back as soon as possible...

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picked this hotel as it was a half way point between Pisa and a villa. The 3 nights were a very pleasant stay. Great food and spa. Hotel staff were very attentive.

10/10 Excellent

adrienne, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nothing else like it anywhere in the world!!

Loved the facilities. People were terrific!! Beautiful location

10/10 Excellent

William, Temecula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort. Great recommendations from staff for local restaurants!

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Sleeping on the M25

Described as tranquil this was anything but. Apparently the hotel was fully booked and thus we were allocated the room located at the front of the hotel which was feet away from the main road. Due to arriving at 8pm after searching for alternative accommodation we realised it was too late to relocate and rather than sit in a room where we had to raise our voices so as to hear each other we went to the hotel bar. Considering the hotel was 'fully booked' there were three people in the bar, it was just before 10pm! Yes the room was decorated very nicely but this was the only nice thing about this awful stinking inconsiderate hotel. The door to the outside balcony did not lock and looking out on a main road, where they're building a new fairway/bridge is not my idea of a relaxing and tranquil stay. We left the next morning and drove up to the beach past Pisa and spent our final day of our trip relaxing on the beach. The hotel should not be allocating anyone to those rooms at the front. I would not be surprised that they do this to make more money as people leave early and thus the rooms an be re-let. The word disappointing is insufficient to describe how we felt about this 1960's motorway hotel.

8/10 Good

Dmitry

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service & food

The staff we superb, spa facilities great & bed super comfy. we had our 4month old baby with us & the staff were very hospitable. This isn't a family place, it's a place for quite & complete relaxation. I wouldn't recommend taking children ( go on your own) in respect of the other quests, however our baby daughter is currently very well behaved & we left the spa or restaurant area if our daughter moaned or cried so I think we treated all the other quests with respect & the hotel staff treated us extremely well!