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Cleveland Marriott Downtown at Key Tower

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cleveland Marriott Downtown at Key Tower

Property amenity
Meeting facility
Exterior
Coffee shop
Bar (on property)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Spa
  • Bar
  • Pet friendly
  • 24/7 front desk
  • Parking available

Explore the area

Map
1360 West Mall Drive, Cleveland, OH, 44114
  • Public Square
    2 min walk
  • Greatroom
    1 min walk
  • Tower City-Public Square Station
    10 min walk
  • Cleveland, OH (BKL-Burke Lakefront)
    5 min drive

Room options

View all photos for Club Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 1 King Bed

  • 234 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Mobility Accessible, Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom

Premium bedding, in-room safe, desk, iron/ironing board

Presidential Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

Club Studio Suite, 1 Bedroom

  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Double Beds (Hearing Accessible)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds (Hearing Accessible)

  • 234 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Lake View

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 1 King Bed, Lake View

  • 234 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 234 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 2 Double Beds

  • 234 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Lake View, Corner

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 1 King Bed, Lake View, Corner

  • 234 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Non Smoking

  • 234 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed (Mobility Accessible, Tub)

  • 234 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed (Hearing Accessible)

  • 234 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 234 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Lake View (Hearing Accessible)

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 1 King Bed, Lake View (Hearing Accessible)

  • 234 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Lake View

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 2 Double Beds, Lake View

  • 234 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Corner

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, Corner

  • 234 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 Double Bed, Corner

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 1 Double Bed, Corner

  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed, Corner

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 1 Double Bed, Corner

  • City view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Hilton Cleveland Downtown

Pool
Pet friendly
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (1006)
The price is $169
per night
$199 total
includes taxes & fees
Jan 6 - Jan 7
Hilton Cleveland Downtown

About this property

Cleveland Marriott Downtown at Key Tower

4-star hotel in Downtown Cleveland
3 restaurants, a full-service spa, and a health club are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and valet parking. Housekeeping is available on request.
Cleveland Marriott Downtown at Key Tower offers 400 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. This Cleveland hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge.

Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. A nightly turndown service is provided and housekeeping is offered on request. Amenities available on request include change of bedsheets.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including Ayurvedic. The spa is open select days.
Cleveland Marriott Downtown at Key Tower features a full-service spa and a health club. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 17918 square feet (1665 square meters) include conference space. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and a garden. Parking is available onsite for a surcharge.

Cleveland Marriott Downtown at Key Tower is a smoke-free property.

Greatroom - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Marble Room Sushi - This restaurant specializes in sushi and serves brunch and dinner. Open daily.
Il Venetian - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open select days.
Savour Coffee and Creatio - Onsite coffee shop. Open select days.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 25 per day)
  • Covered valet parking on site (USD 40 per day; includes in/out privileges)

Food and drink

  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Greatroom
  • Il Venetian
  • Marble Room Sushi
  • Savour Coffee and Creatio

Things to do

  • Fitness classes
  • Full-service spa
  • Health club

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • 17,918 square feet of conference space

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture

Full-service spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1991
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
7 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 25 per day
  • Covered valet parking fee: USD 40.00 per day (in/out privileges)
  • Pet fee: USD 100.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cleveland Marriott Downtown Key Center
Key Marriott
Marriott Key
Marriott Key Hotel
Marriott Key Hotel Cleveland Downtown Center
Cleveland Marriott Downtown Key Center Hotel
Marriott Downtown Key Center Hotel
Marriott Downtown Key Center
Cleveland Marriott Downtown At Key Center Ohio
Marriott Cleveland Downtown At Key Hotel Cleveland
Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Tower Hotel
Cleveland Marriott Downtown at Key Tower Cleveland
Cleveland Marriott Downtown at Key Tower Hotel Cleveland

Cleveland Marriott Downtown at Key Tower Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 610 out of 1003 reviews" "
Rating 8 - Good. 238 out of 1003 reviews" "
Rating 6 - Okay. 83 out of 1003 reviews" "
Rating 4 - Poor. 35 out of 1003 reviews" "
Rating 2 - Terrible. 37 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2024

10/10 Excellent

Dusty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a concert stay.:-))
Stayed 1 night in Sep 2024

10/10 Excellent

Kimberly, West Bloomfield

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Sep 2024

10/10 Excellent

Daniel J.

Hi
Stayed 1 night in Sep 2024

10/10 Excellent

brian

This is a great hotel that is close to everything. Very clean and well maintained.
Stayed 1 night in Sep 2024

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Sue, North East

Traveled with partner
Disliked: Amenities
We could walk to venues. Valet parking was $50. for overnight. We only had 1 regular coffee and 1 decaff in room. Check in employee was a little rude.
Stayed 1 night in Sep 2024

10/10 Excellent

TERESA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great location.
Stayed 1 night in Sep 2024

10/10 Excellent

Robert V Scalera,, Watchung

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in Sep 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Cameron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my girlfriend decided to stay here for my 23rd birthday and it was perfect. The hotel was very clean and the hotel representatives were very polite and friendly. The restaurant was amazing, we both had the Chicken Parm, definitely what we both recommend. Also the hotel is in close proximity too everything. We easily walked too every destination which included the Guardians Stadium and the Jack. We 100% recommend staying here.
Stayed 1 night in Sep 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
No ice on floor 5 or 6. No vending option at 0650.
Stayed 1 night in Sep 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Sep 2024

6/10 Okay

Isiah

Disliked: Property conditions & facilities, room comfort
Room Conditions
The lobby and bar area is really nice. The rooms are severely outdated and old.
Stayed 2 nights in Sep 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Freddie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Bad day?
The staff did not expand on where to go to park our car or to get to our room. The host seemed irritated when I asked those questions too while giving vague answers. Perhaps just a bad day, but everything else was top notch.
Stayed 2 nights in Sep 2024

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying here! Angelo at the valet started our experience off with 5 star service. We left a phone in the car when they first took it and he got it back to us quick and was super super nice about it. Everytime we saw him he was awesome. Front desk guy super nice and informational. I can’t remember the greeters name, he was so nice tho and we chatted with him everytime we saw him. The room was clean and cool just the way we like it. The little market in the lobby had surprisingly good food also.
Stayed 1 night in Sep 2024

4/10 Poor

Kathleen

Traveled with family
Liked: Amenities
Only had 1 room reservation although my confirmation stated I reserved 2. Took till 8 pm to get the second room. No notification stating my room was ready although they took my number to let me know. Front desk team didn’t seem to know what they were doing.
Stayed 1 night in Sep 2024

10/10 Excellent

Jeanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed. Clean room
Stayed 1 night in Sep 2024

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to downtown attractions and surrounding areas
Stayed 1 night in Sep 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Greta spot
Stayed 1 night in Aug 2024