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Crowne Plaza Cleveland Airport by IHG

3.5 star property

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Photo gallery for Crowne Plaza Cleveland Airport by IHG

Indoor pool
Bar (on property)
Breakfast, lunch, dinner served; Italian cuisine
Terrace/patio
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Laundry
$107
includes taxes & fees
Nov 23 - Nov 24

Explore the area

View in a map
7230 Engle Rd, Middleburg Heights, OH, 44130
  • Place, Big Creek Reservation
    ‪2 min walk‬
  • Place, Southwest General Health Center
    ‪11 min walk‬
  • Place, Baldwin Wallace College
    ‪3 min drive‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout drapes

Standard Room

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Balcony

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

8.0 out of 10
Very good
(39 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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  • Breakfast included
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About this property

Crowne Plaza Cleveland Airport by IHG

3.5-star Middleburg Heights hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a snack bar/deli, a sauna, and a 24-hour business center are onsite.
Crowne Plaza Cleveland Airport by IHG offers 238 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
In addition to an indoor pool, Crowne Plaza Cleveland Airport by IHG provides a sauna and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. This 3.5-star property offers access to a 24-hour business center and meeting rooms.

A computer station is located on site and wired and wireless Internet access is complimentary. Event facilities measuring 11 square feet (1 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. An area shuttle within 5 mi and a roundtrip airport shuttle (available 24 hours) are complimentary for guests. Onsite self parking is complimentary.

Crowne Plaza Cleveland Airport by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Tavolo 72 - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Extended parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 12.95 for adults and USD 7.95 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tavolo 72

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna

Family friendly

  • Free area shuttle
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (11 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 7.95 for children
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cleveland Airport Crowne Plaza
Crowne Plaza Cleveland Airport
Crowne Plaza Hotel Cleveland Airport
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
Crowne Plaza Middleburg Heights
Crowne Plaza Cleveland Airport Hotel Middleburg Heights
Crowne Plaza Cleveland Airport Hotel
Crowne Plaza Cleveland Airport Middleburg Heights
Crowne Plaza Cleveland Airport Middleburg Heights, Ohio

Crowne Plaza Cleveland Airport by IHG Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 345 out of 1004 reviews
Rating 8 - Good. 239 out of 1004 reviews
Rating 6 - Okay. 150 out of 1004 reviews
Rating 4 - Poor. 127 out of 1004 reviews
Rating 2 - Terrible. 143 out of 1004 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Stayed 1 night in Aug 2025

6/10 Okay

Brittany Alise

Traveled with partner
My room type wasn't available although I paid for it. Very upset that I paid for a King bed and I was forced into a queen I could barely fit. Horrible.
Stayed 2 nights in Aug 2025

2/10 Terrible

Dan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at 8pm, our room wasn't ready. The receptionist didn't know when a room would be ready. The elevators were also broken. The property looked run down and dirty. We cancelled our reservation, not wanting to wait an unknown time to finally get a room.
Stayed 1 night in Aug 2025

8/10 Good

Melanie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The hotel staff was extremely nice and had a great attitude with such a large event in town this past weekend. The rooms were clean and bed were comfy. The only issue I experienced was the elevator not working, but we made it work.
Stayed 2 nights in Aug 2025

2/10 Terrible

Dalavion

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t even get to stay in the room that I paid for as it were still being cleaned for hours while I were supposed to check in at
Stayed 1 night in Aug 2025

2/10 Terrible

Tonya

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Chaos

Complete chaos around check in. Room wasn’t ready when promised. Air conditioning didn’t work outside of the rooms. Most bathrooms were out of service. Elevators were out of service. People were turning the lobby area into places to get ready for events in the area. Complete disappointment will never stay there again.
Stayed 1 night in Aug 2025

2/10 Terrible

Khaleelah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty hotel. I chose because of the pictures and the fact it had a bar, pool, breakfast, and dinner options. The elevators were out of service the entire stay; I was on the 3rd floor; I had a knee replacement and use a cane with stairs. I got to the hotel at 4pm a room was not available until 8:30pm. The toilet paper had a little paper on it ran out in the middle of the night they would not answer from the phone had to go down to the front desk to get toilet paper from the 3rd floor. Every bottle of soap shampoo whatever was bone dry empty on the bathroom walls and they never came to clean the room or bring fresh towels and I checked in Friday and checked out Monday. The comforter had blood specks at the foot; someone lazy put it at the foot where you wouldn’t notice it I’m sure. The pool was never opened the entire stay. I was deeply disappointed and feel like they owe me something. It was a terrible situation that I just had to deal with because the area was booked with so many activities. I hope they do better and this is not their norm because guest like me from 6 hours away had to endure.
Stayed 3 nights in Aug 2025

6/10 Okay

Tonya

Traveled with family
Disliked: Amenities
All elevators out of service, run down
Stayed 1 night in Aug 2025

2/10 Terrible

Abigail

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff helping us with the situation was great. But we were there for a concert tried to check in at 3 the elevator was broken, one housekeeper I think quit and the other housekeeper was climbing all the stairs to get to rooms. Came back from concert around 12:45 stood in line till 1:30 and decided to leave and drive back. The elevator was still not fixed and still did not have a room they were telling us we would have to walk 3 flights of stairs to get to the room. After we were just at a concert. I have asked for a refund and still have not gotten it and I still have not got my $50 that was on hold for my card.
Stayed 1 night in Aug 2025

2/10 Terrible

Jennifer

Traveled with family
Disliked: Staff & service, room comfort

Look elsewhere

Couldn't check in at 3 because none of the rooms were ready. We were number 44 in the line waiting to get a room. They were supposed to call when our room was ready. They promised they would have keys ready when we returned from the concert we were attending. Neither happened. I basically had to wait to check in again at 12:30 am. I was given a key to the room that didn't work and had to go back down again, which by the way all three elevators were down so we had to carry all of our luggage up and the dirty stairwells multiple times. We weren't even in our room until after 1 am. I feel we should have been refunded for our very brief stay. We were there about 8 hours total. Oh and in order to have access to an outlet we had to get ready in the lobby for our event. They wouldn't even let us in a bathroom!!!!! I will not be using this hotel chain when there are so many others to choose from.
Stayed 1 night in Aug 2025

2/10 Terrible

Kevin

Disliked: Staff & service

Expected More

Tried to check in at 3:00, rooms were not ready until 7:00. Extremely overpriced
Stayed 1 night in Aug 2025

2/10 Terrible

William

Disliked: Property conditions & facilities

Stay away from this place

Stayed 1 night in Aug 2025

2/10 Terrible

Jeffery

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience, place overbooked and left me with no room after I booked 2 days in advanced.
Stayed 1 night in Aug 2025

2/10 Terrible

Pamela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst stay ever

It was the worst hotel I had ever been in. The elevators went out and was out the whole time,Mother in law has to sleep on the floor 1 night and the only reason she didn't sleep on the floor the second night was because my husband walked up to the 3rd floor and carried a roll away bed down the stairs. Never got room cleaned, clean towels out anything. There was flights in the lobby, and in the dining area. They double booked a party so had a very loud DJ in the dining room for a rented out birthday party. Was absolutely terrible. I will never go back there again. There was mold growing on the walls, cobwebs everywhere. Was promised by the staff including the manager, they would get the rollaway bed into the room. Almost $300 a night for trash. We was there for our daughter that was in the hospital for serious injuries from motorcycle accident and did not need all the extra stress. They even had ppl sleeping in the lobby because they over booked.
Stayed 3 nights in Aug 2025

2/10 Terrible

Matthew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel experience

We were in town for a concert. We had to wait 1.5 hr until we could check in. The lobby was full of concert goers having to get ready while we all waited. The lady at the desk said they had been sold out for months. So then how were you not prepared for the volume. The pool was closed. Why? No explanation. The elevators were out of service. We had to walk up 5 flights. The stairs were a sauna. The thermostat and toilet roll dispenser were hanging off the wall in the room. The sink was cracked. The soap dispensers in the shower were empty.
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveler

Traveled with group
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Kenneth

Traveled with family
Disliked: Property conditions & facilities
Had a reservation for months. Prepaid. Hotel oversold rooms by tens, if not hundreds. Attempted to check in at 4:00pm and was told I would receive a call around 6:00pm when room was ready. Went to concert my daughter and I drove five hours for, came back to hotel to get room keys, but was told we did not have a room. This not only happened to me. It happened to at least 10 people attempting to check in in front of me and at least that many behind me. Young staff person at the desk would not say anything except the “rooms were locked” and there was nothing he could do. I know IHG properties are cheap and you get what you pay for but, in this event, me and and whole bunch of people didn’t even get that.
Stayed 1 night in Aug 2025

2/10 Terrible

Cailei

Disliked: Cleanliness
all bathrooms, elevators and the pool were out of order. the customer service was great but many people were in line to check in for hours just to be told their room wouldn’t be ready for 3-4 hours.
Stayed 1 night in Aug 2025

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

Absolutely horrible experience. Could not check in on time because they had no housekeeping. Was to get a call when room was ready. Left concert at midnight still no call. Showed up at this hotel to a lobby full of people being turned away for no rooms even when charged
Stayed 1 night in Aug 2025

10/10 Excellent

Sohair, warren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
shuttle was on time
Stayed 1 night in Aug 2025

2/10 Terrible

Gracie

Stayed 1 night in Aug 2025

2/10 Terrible

Katie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Took a hour and a half to get checked worker at front desk was doing the best she could they gave our room to other guests and we had them come in our room at 4 in the morning big wet spot in the floor of our room no idea what it was place was nice but it was not a good experience
Stayed 1 night in Aug 2025

2/10 Terrible

Ronald

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly dissatisfied

Never had a chance to experience. When we arrived, they had my reservation but did not have any available rooms. Left us searching for 3 rooms in the middle of the night. Had to drive for 2 hours to find something. Multiple families affected. Never will choose this service or this hotel chain ever again
Stayed 1 night in Aug 2025

2/10 Terrible

Robin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reservation not honored r/t staffing issues. Elevators not working, limited bathrooms in lobby, ac not working. Hotel under major construction. This hotel and staff left me and several other guests stranded after a concert in downtown Cleveland.
Stayed 1 night in Aug 2025

2/10 Terrible

Devon

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AWFUL!!!!!

This place was awful!!!! Arrived at 2:45 15 minutes before checking in only to discover the entire lobby was filled with people waiting to check in. Was not able to get in room before concert and got ready in a public bathroom. Air was broke so was elevator and pool. Do not stay here!!!!
Stayed 1 night in Aug 2025