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Crowne Plaza Cleveland Airport by IHG

3.5 star property

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Photo gallery for Crowne Plaza Cleveland Airport by IHG

Sports facility
Bar (on property)
Premium bedding, in-room safe, desk, blackout drapes
Exterior
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free airport shuttle
  • Breakfast available
  • Parking available
  • Room service
  • Laundry

Explore the area

Map
7230 Engle Rd, Middleburg Heights, OH, 44130
  • Southwest General Health Center
    ‪13 min walk‬
  • Baldwin Wallace College
    ‪3 min drive‬
  • I-X Center
    ‪7 min drive‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout drapes

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Balcony

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Roll-in Shower (Communications)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Roll-in Shower (Communications)

  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

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Exterior

The Orbit Hotel, Trademark Collection by Wyndham

  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Free WiFi
4.6 out of 5, Wonderful, (1318)
The price is $99
per night
$120 total
includes taxes & fees
Mar 9 - Mar 10
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About this property

Crowne Plaza Cleveland Airport by IHG

3.5-star Middleburg Heights hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a snack bar/deli, a sauna, and a 24-hour business center are onsite.
Crowne Plaza Cleveland Airport by IHG offers 238 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
In addition to an indoor pool, Crowne Plaza Cleveland Airport by IHG provides a sauna and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. This 3.5-star property offers access to a 24-hour business center and meeting rooms.

A computer station is located on site and wired and wireless Internet access is complimentary. Event facilities measuring 11 square feet (1 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. An area shuttle within 5 mi and a roundtrip airport shuttle (available 24 hours) are complimentary for guests. Onsite self parking is complimentary.

Crowne Plaza Cleveland Airport by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Tavolo 72 - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Extended parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 12.95 for adults and USD 7.95 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tavolo 72

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna

Family friendly

  • Free area shuttle
  • Free crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (11 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 7.95 for children
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cleveland Airport Crowne Plaza
Crowne Plaza Cleveland Airport
Crowne Plaza Hotel Cleveland Airport
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
Crowne Plaza Middleburg Heights
Crowne Plaza Cleveland Airport Hotel Middleburg Heights
Crowne Plaza Cleveland Airport Hotel
Crowne Plaza Cleveland Airport Middleburg Heights
Crowne Plaza Cleveland Airport Middleburg Heights, Ohio

Crowne Plaza Cleveland Airport by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 362 out of 965 reviews
Rating 8 - Good. 292 out of 965 reviews
Rating 6 - Okay. 138 out of 965 reviews
Rating 4 - Poor. 94 out of 965 reviews
Rating 2 - Terrible. 79 out of 965 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jamie

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Ou

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and nice place
Stayed 1 night in Nov 2024

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice folks at the desk, but the property, the room, the restaurant all leave ALOT to be desired. The room was inexpensive which is why I chose it and not what paid for
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar and easy shuttle to CLE!
Stayed 1 night in Nov 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a great experience. The only thing that could have been improved upon was the water temperature. I showered after i arrived and the water was luke warm at best.
Stayed 1 night in Nov 2024

8/10 Good

brian

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities
2 out of the 3 elevators were out of order.
Stayed 1 night in Nov 2024

6/10 Okay

Tim

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

LEWIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was not ready. We had to wait in the lobby for an hour.
Stayed 1 night in Oct 2024

6/10 Okay

CYNTHIA

Traveled with group
Not having breakfast included with the stay. Cheaper places offer complimentary breakfast. No extra cups in the bathroom.
Stayed 1 night in Oct 2024

4/10 Poor

Richard

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Bradley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NEVER AGAIN, WENT TO CHECK IN AND WAS TOLD ROOM WAS NOT CLEAN. CAME BACK LATER TO CHECK IN AND WAS TOLD WE DID NOT HAVE A ROOM AS HOTEL WAS OVERBOOKED
Stayed 1 night in Oct 2024

2/10 Terrible

Todd

Traveled with family
Terrible!!!
I arrived at 4pm when check in time was 3pm. When i arrived there was a line at the front desk and nobody was getting rooms. I waited for 75 minutes to get a room. The worst hotel experience of my life.
Stayed 1 night in Oct 2024

2/10 Terrible

Jennifer, Clyde

Traveled with family
Disliked: Staff & service, amenities
Need more staff period! Room was not available at check in time came back 630 pm to be told they need to go into our rooms see if they were ready then. Mold in bathroom ceiling. No shampoo in bathroom. Mattress old and worn out. Toilet bowl brush laying in hallway outside our room.
Stayed 1 night in Oct 2024

2/10 Terrible

James

The hotel was overbook by a lot of rooms. We along with many others were turned away even though our room was already paid for.
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total chaos-never again
Upon arrival even though I had a reservation they did not have any rooms available-we had to wait for rooms to be cleaned..I had booked a king bed-we did NOT have a king bed. 4 different times of leaving my room I could not get back in and had to go to the desk and have them reprogram the keycard-and everytime I had to wait in line behind numerous angry customers who had reservations and did not have a room to go to..I sat my beverage on the nightstand to go take a shower and when I came back it was covered in ants-my husband didn’t have any hot water when he took his shower. I know it’s probably not the staff that actually work at that hotels fault-all these places using third party booking makes things a mess and the staff are taking the brunt of the chaos..the police had to be called also while we were there due to so many angry customers. And I totally understand their frustration We have definitely learned our lesson. We will never stay at a crown plaza hotel again. I am sure I am leaving out other things that happened but at least people will know how we feel.
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveler

Business traveler
Absolutely terrible!!!!!!!!
Absolutely the worst experience at any hotel I have ever experienced. Took over an hour to check in, to never get a room. They told me my card was declined and I showed them where it took the money out of my account, they 8 people in front of me came back to the front desk to tell the person at the desk all the rooms they checked into were all dirty. There was no hot water in the hotel which was confirmed by 3 different people already staying there. Unprofessional front desk. I ended up booking a hotel at a different location and still haven’t received a refund. Over 40 people in the lobby waiting to check in all to be told they didn’t have any rooms and it was 10 pm.
Stayed 1 night in Oct 2024

2/10 Terrible

Marsa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Despite a reservation we tried to check in and they did not have any rooms cleaned and ready @5 pm. Since we weren’t in a hurry and the staff told us it would be approximately an hour before we could check in , we left our number per their request so they could call us when ready . After 3.5 hours waiting they informed us there was no rooms left. We then had to scurry and try to find another hotel. Very disappointing!!!!!
Stayed 1 night in Oct 2024

10/10 Excellent

Jennie

Traveled with family
Great hotel. Very clean and friendly staff
Stayed 1 night in Oct 2024

6/10 Okay

Dm

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Both shuttles were down. The one being pulled out of service for no brakes. Our flight was at 605 am and we needed to take the shuttle to the airport at 330 am which is when we found out there wasnt a shuttle. The regular driver was conveniently there using his personal vehicle that already had a sign saying rides were$20 a person so we had to pay$60 when the shuttle was supposed to be free and the reason we chose to stay there
Stayed 1 night in Oct 2024

6/10 Okay

Catherine

Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Patrick

Stayed 1 night in Sep 2024

2/10 Terrible

Kathleen

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Was not satisfied with the hotel. When you do not have room service and go to the desk to ask for clean towels being told that if you are staying more than one night they do not supply clean towels and the desk person was very unprofessional about it. Plus there was one trash can in the bathroom. I will never stay at your hotel again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Deborah

Traveled with family
Stayed 1 night in Sep 2024

8/10 Good

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Alexis

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our bed had ants in it, the shower wasn't thoroughly cleaned, We had a balcony view just to see disgusting puddles of rust and dirt.
Stayed 1 night in Sep 2024