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Crowne Plaza Cleveland at Playhouse Square by IHG

3.5 star property

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Photo gallery for Crowne Plaza Cleveland at Playhouse Square by IHG

Breakfast, lunch and dinner served
Bar (on property)
Exterior
Exterior
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Bar
  • Room service
$102
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
1260 Euclid Ave, Cleveland, OH, 44115
  • Place, Cleveland State University
    ‪3 min walk‬
  • Place, Progressive Field
    ‪6 min walk‬
  • Place, Rocket Arena
    ‪6 min walk‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Accessible (Accessible Tub)

Room amenity

Standard Room, 2 Double Beds, Accessible (Accessible Tub)

8.8 out of 10
Excellent
(9 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Room amenity

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(86 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Room amenity

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(11 reviews)
  • 292 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(23 reviews)
  • 520 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Standard Room

Standard Room | Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room

8.6 out of 10
Excellent
(8 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(73 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Room amenity

Standard Room, 1 King Bed with Sofa bed

8.6 out of 10
Excellent
(7 reviews)
  • 411 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(49 reviews)
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Room amenity

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(12 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Pillowtop beds, in-room safe, desk, blackout drapes

Suite, 1 Bedroom

8.8 out of 10
Excellent
(8 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner

Pillowtop beds, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Corner

  • 410 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Cleveland at Playhouse Square by IHG

3.5-star hotel in Downtown Cleveland
An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Crowne Plaza Cleveland at Playhouse Square by IHG offers 204 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Crowne Plaza Cleveland at Playhouse Square by IHG features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3.5-star property offers access to a 24-hour business center and 9 meeting rooms. Event facilities measuring 13079 square feet (1215 square meters) include conference space. This business-friendly hotel also offers a terrace, gift shops/newsstands, and tour/ticket assistance. Onsite parking is available (surcharge).

Crowne Plaza Cleveland at Playhouse Square by IHG is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Brel's at Playhouse - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 49 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 11:00 AM for a fee: USD 16.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Brel's at Playhouse

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13,079 square feet of conference space
  • 24-hour business center
  • 9 meeting rooms
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 16.95 per person
  • Valet parking fee: USD 49 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Wyndham Cleveland Playhouse Square
Wyndham Playhouse
Wyndham Playhouse Square
Wyndham Playhouse Square Hotel
Wyndham Playhouse Square Hotel Cleveland
Cleveland Wyndham
Wyndham Cleveland At Playhouse Square Hotel Cleveland
Wyndham Cleveland At Playhouse Square Ohio
Wyndham Cleveland Playhouse Square Hotel
Crowne Plaza Cleveland Playhouse Square Hotel
Crowne Plaza Cleveland Playhouse Square

Crowne Plaza Cleveland at Playhouse Square by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 841 out of 1296 reviews
Rating 8 - Good. 255 out of 1296 reviews
Rating 6 - Okay. 124 out of 1296 reviews
Rating 4 - Poor. 43 out of 1296 reviews
Rating 2 - Terrible. 33 out of 1296 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nour

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place

Very nice hotel with friendly staff. Lots to do in the area with great dinning
Stayed 1 night in Sep 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
Stayed 2 nights in Aug 2025

6/10 Okay

Sariah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Old hotel

They do the cleaning every 3 days, so you need to use the same towels for 3 days unless you called beg for clean ones. Carpets are sort of old and dirty. Bfast was extremely poor, never had it, ate next door.
Stayed 1 night in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my time there, very nice staff!
Stayed 1 night in Aug 2025

10/10 Excellent

Abbey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Adrianne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Five stars, so accommodating
Stayed 2 nights in Aug 2025

6/10 Okay

Debbie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced. No parking available. Had to park blocks away, walk and carry luggage. Paid for lake view room. Had to look over top of buildings to see sliver of lake. Would not stay there again
Stayed 1 night in Aug 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
We were there during the Morgan Wallen weekend. It was extremely busy and staff was amazing. I saw several upset guests that were handled by calm staff. I would definitely return.
Stayed 2 nights in Aug 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crowne Plaza Cleveland

David at the front desk was very nice at check in. Room was clean and bed was super comfortable. Geat nights sleep. Bar food was good but service was mediocre.
Stayed 1 night in Aug 2025

8/10 Good

Syeda

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Karle

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

ANDREA

Business traveler, Traveled with partner
The Crown Plaza Cleveland property is in need of a lot of upgrades. Our room came with a tub in which I was aware of. However, a shower would have been ideal and more modern. The carpet was dark and dingy looking. There was a horrible ordor in the lobby. May have been sewer, I'm not sure but thank God it wasn't in our room. It's average for someone looking for somewhere to just lay their head for a couple of nights. Nothing special. The breakfast was good. I wish they would have changed it up every now and then because I was tired of eating the same thing. Workers were courteous and helpful. Location was great for where I needed to go in the area. Probably won't return though.
Stayed 3 nights in Aug 2025

6/10 Okay

Tequia

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Room was not the cleanest! The bathroom was cleaned with a dirty rag, hair was all in the tub and over the shower curtain. It didn’t have a bad smell, but it wasn’t the crisp clean scent when a hotel room is clean.
Stayed 1 night in Aug 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at the crown plaza. My stay was excellent. The location is great convenient walk to coffee shops, restaurants, and entertainment. The staff were great. My trip was almost perfect until my car arrived at check out time from valet in which it had been damaged. The hotel did its part by taking care of my valet charges and the valet manager failed the necessary paperwork for insurance and investigation to find out what happened to my car. Other than this mishap my stay at the crown plaza was great and I will be back to stay again.
Balcony view.
View of the lake from the 12th floor.
Local alley full of restaurants and entertainment. 10 min walk from hotel.
Stayed 3 nights in Aug 2025

10/10 Excellent

Brittany

Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable

Great location downtown at Playhouse Square. Hotel was not busy. Staff was always friendly and helpful. Nice room, clean and quiet, comfortable bed. Breakfast and valet parking were included. Enjoyed our stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

Geneviève

Stayed 2 nights in Jul 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend Stay: An Unexpected Headache

Overall, my stay was nice. I was in town for a work conference. The hotel room, staff, and service were great. I also enjoyed the walkability of the city. I will say, I chose the “Wait Now and Pay Later” option via Hotels.com, but the hotel charged my card about 10 hours before I officially checked in. They accidentally double charged the card I used to hold my reservation, and this was not the card I wanted to pay with. I eventually got my money back the following week. Thank God I had another card to use. I say all that to say, if you’re using the “Wait Now, Pay Later” method, use the card you intend to pay with, in case this happens to you. Also, make sure you have “safety cash” on another card, just in case. The staff was helpful, but the situation was stressful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the customer service
Stayed 1 night in Aug 2025

10/10 Excellent

Steven

Stayed 3 nights in Aug 2025

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2025

4/10 Poor

Brandon

Traveled with family
Requested 2 queens, did not provide it, waited over an hour for vallet, nice people working a who tried hard but for the cost, not the level of service expected
Stayed 1 night in Aug 2025