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Extended Stay America Suites Cleveland Great Northern Mall

2.5 star property

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Photo gallery for Extended Stay America Suites Cleveland Great Northern Mall

Studio, 2 Queen Beds, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes
Lobby
Pillowtop beds, desk, laptop workspace, blackout drapes
Lobby
Property amenity

Reviews

6.4 out of 10

Popular amenities

  • Kitchen
  • Pet friendly
  • Breakfast included
  • Parking included
  • 24/7 front desk
  • Laundry
$67
includes taxes & fees
Nov 9 - Nov 10

Explore the area

View in a map
25801 Country Club Blvd, North Olmsted, OH, 44070
  • Place, Westfield Great Northern Mall
    β€ͺ3 min walk‬
  • Place, Crocker Park
    β€ͺ9 min drive‬
  • Place, I-X Center
    β€ͺ10 min drive‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    β€ͺ9 min drive‬

Room options

View all photos for Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio, Multiple Beds, Non Smoking

Deluxe Studio, Multiple Beds, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Deluxe Studio, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Non Smoking

Studio, 2 Queen Beds, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Studio, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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About this property

Extended Stay America Suites Cleveland Great Northern Mall

North Olmsted hotel with in-room kitchens
Coffee/tea in a common area, conference space, and laundry facilities are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, barbecue grills, and a picnic area are onsite. Housekeeping is available on request.
Extended Stay America Suites Cleveland Great Northern Mall offers 92 accommodations with coffee/tea makers and irons/ironing boards. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.

Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 334 square feet (31 square meters) include conference space. This business-friendly hotel also offers barbecue grills, a vending machine, and a picnic area. Onsite self parking is complimentary.

Extended Stay America Suites Cleveland Great Northern Mall is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 334 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Built in 1997
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Extended Stay America Cleveland Great Northern Mall
Extended Stay America Great Northern Hotel Cleveland Mall
Extended Stay America Cleveland Great Northern Mall Hotel
Extended Stay America Cleveland Great Northern Mall
Extended Stay America Cleveland Great Northern Mall
Extended Stay America Suites Cleveland Great Northern Mall Hotel
Hotel Extended Stay America - Cleveland - Great Northern Mall

Reviews

Extended Stay America Suites Cleveland Great Northern Mall Reviews

6.4

6.6/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness
Rating 10 - Excellent. 178 out of 730 reviews
Rating 8 - Good. 148 out of 730 reviews
Rating 6 - Okay. 152 out of 730 reviews
Rating 4 - Poor. 122 out of 730 reviews
Rating 2 - Terrible. 130 out of 730 reviews

Reviews

6/10 Okay

Beverly M.

Disliked: Staff & service, room comfort
Stayed 4 nights in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Okay place for the price.

Stay was comfortable enough for the price. Entire hotel is definitely older and it shows. Was okay enough with everything until we tried to use the pull out bed and couldn't because there was no sheet on it and it was dirty. So I just slept on the couch without pulling it out. Good thing I'm short.
Stayed 1 night in Jul 2025

4/10 Poor

Emilie

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible Breakfast. There was almost nothing in breakfast.
Stayed 1 night in Jul 2025

4/10 Poor

Jeanine

Liked: Staff & service
Disliked: Property conditions & facilities

Way to phone it in you guys

Not great. They denied receiving any details from hotels.com around my request for accommodations. I reported that we were bringing a service animal and that I have some mobility issues and would benefit from a room near the elevator or common area. I always send this well in advance so that the hotel can figure out where to put me that will make sense. They put me about half way down the hall which is not great. When we got to the room I had to spend the first several minutes documenting the damage to the room as the carpet was torn in several places. There was also damage to the walls in some areas. I wanted a time stamped photo to back me up that this was not damage from my dog as a room should not look like that. The tv was like a bobble head doll and the position of the screen would not hold. They had no ice machine. There was a type written document full of typos on the dresser that stated that we could make our own ice with the two ice trays in the freezer. The breakfast was coffee with no creamer and a few granola bars. Be so for real right now. If I was paying $80, I’d say ok whatever, but this was about $140, which makes the details completely unacceptable. Needless to say i will not be staying there again.
Stayed 1 night in Jul 2025

2/10 Terrible

Natalia

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i paid extra so i could have a room with a kitchen and we were told they would have appliances we could request and when we did we were told there was none. i went to the store to buy my own, just to find out the stove didnt work. tried all 4 burners & none got hot. not only that, i had my baby crawling on the floor that was dirty especially around/under the beds.
Stayed 3 nights in Jul 2025

6/10 Okay

David

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Shawn

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Disappointed

It wasnt like it was when I first came to the place year's ago tge furniture was old looks like the furniture when it was first Built Everything original disappointed upgrade slash facelift no pots or pans dishes cups silverware had to eat out
Stayed 2 nights in Jul 2025

4/10 Poor

Marie, Currie

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom wasn't very clean. Hallway smelled like pot
Stayed 2 nights in Jul 2025

6/10 Okay

Deborah

Traveled with family
Disliked: Amenities, property conditions & facilities
It was a quiet location
Stayed 2 nights in Jul 2025

4/10 Poor

SERHAT

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The electricity went out and when I went to the reception to tell them about this situation, they were not there and We had to leave early in the morning.
Stayed 1 night in Jul 2025

6/10 Okay

Donald

Liked: Staff & service, property conditions & facilities
The area is great. There is a mall within walking distance and places are easy to find. The air in our room leaked, water all over the floor. other than that, the hotel is nice and the employees were very nice.
Stayed 1 night in Jun 2025

10/10 Excellent

Jeffrey

Stayed 2 nights in Apr 2025

6/10 Okay

nino

Traveled with family
Liked: Cleanliness
Clean and all but to go breakfast was sad
Stayed 1 night in Jul 2025

10/10 Excellent

Darnell

Liked: Staff & service, property conditions & facilities, room comfort

5 stars

Amazing
Stayed 1 night in Jul 2025

10/10 Excellent

Rey, North Olmsted

Stayed 2 nights in Jul 2025

10/10 Excellent

Jessica

Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness

Better options nearby

The bathroom had a newer vinyl flooring, but the rooms had very dirty, sticky carpet. There were stains on the walls and I dont even want to know what they were. A stay of less than 8 days will require a fee to have maid service. Their breakfast options consist of instant oatmeal or a packaged muffin. There is no hair dryer ( unless you ask for one at the front desk) and we had 2 (thin) towels for 3 people and one of those was either stained or dirty. The front desk did give us an additional one, but would have been nice not to have to continually go to the front desk for things that should have been in the room. There are much better options in the area.
Stayed 3 nights in Jun 2025

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot begin to describe how terrible this experience was. We were denied towels. We had four people in one room and two people in another room. We were given two towels per room and told that that was enough. We asked for pillows for our pullout sofa and were denied. Despite having a full kitchen. They denied us any type of cups or things to cook food in our room. This hotel advertises that they have a free breakfast but it’s just a granola bar and coffee.
Stayed 2 nights in Jun 2025

8/10 Good

robert

Stayed 2 nights in Jun 2025

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great ,rooms was clean and comfortable would differently stay again
Stayed 2 nights in Jun 2025

6/10 Okay

Dusty

Stayed 1 night in Jun 2025

2/10 Terrible

Leroy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 3 nights in Jun 2025

6/10 Okay

BILL

Liked: Staff & service
Ok. A little bit outdated, definitely needs a remodel/update.
Stayed 2 nights in Jun 2025

8/10 Good

Charlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room #205 smelled like rice and it was missing the tv remote control. The breakfast was meh and there were no napkins.
Stayed 1 night in Jun 2025

2/10 Terrible

Ashley

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I've stayed in different Extended Stays hotel but no other like this one, and not in a good way. To start, I made reservations for a 2beds Room. It looked nice and clean in the pictures everything nice until we arrived at the lobby to this specific location! It smelled like cheap motel to be honest, the guy "assigned" to the front desk had a "I don't wanna be here" attitude, breathing loud end everything. We continues to confirm the reservation, give us our key cards and send us in our way, we go to the floor, walk to the door, opened the door and the room WAS OCCUPIED!!! πŸ‘€ We closed the door, technically run to the lobby again, when we tell the front desk guy what happened he just sighed and continued to check the computer to then tell me "Oh I'm sorry we fully booked " like wth πŸ˜’
Stayed 1 night in Jun 2025