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Hampton Inn & Suites Cleveland Mentor

2.5 star property

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Photo gallery for Hampton Inn & Suites Cleveland Mentor

Reception
Exterior
Lobby
Property amenity
Deluxe Room, 1 King Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Laundry
  • Gym
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
5675 Emerald Ct, Mentor, OH, 44060
  • Headlands Beach State Park
    ‪5 min drive‬
  • Lake Erie College
    ‪6 min drive‬
  • Fairport Harbor Lakefront Park Beach
    ‪8 min drive‬
  • Cleveland, OH (CGF-Cuyahoga County)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible

  • 527 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Non Smoking

  • 512 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking

  • 527 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds

  • 312 sq ft
  • Sleeps 5
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible

  • 388 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Bar (on property)

Holiday Inn Cleveland Northeast - Mentor by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very Good, (726)
The price is $247
per night
$284 total
includes taxes & fees
May 22 - May 23
Holiday Inn Cleveland Northeast - Mentor by IHG

About this property

Hampton Inn & Suites Cleveland Mentor

Mentor hotel with free breakfast
This hotel features a fitness center, coffee/tea in a common area, and a business center. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities. Housekeeping is available on request.
Hampton Inn & Suites Cleveland Mentor offers 90 accommodations with coffee/tea makers and hair dryers. 50-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries.

This Mentor hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Wireless Internet access is complimentary. Business-related amenities consist of a business center and a meeting room. Guests can enjoy a complimentary breakfast. Event facilities measuring 576 square feet (52 square meters) include conference space. This business-friendly hotel also offers a fitness center, a vending machine, and coffee/tea in a common area. Onsite self parking is complimentary.

Hampton Inn & Suites Cleveland Mentor has designated areas for smoking.

A complimentary breakfast is offered.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 576 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • High-pile carpet in room
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive smart lock details
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Cleveland Hotel Mentor
Hampton Inn Cleveland Mentor
Hampton Inn Mentor
Mentor Hampton Inn
Hampton Inn & Suites Cleveland-Mentor Hotel Mentor
Hampton Inn & Suites Cleveland-Mentor Ohio
Hampton Inn And Suites Cleveland-Mentor
Hampton Inn Cleveland Mentor Hotel
Hampton Inn Suites Cleveland Mentor
Hampton Inn & Suites Cleveland Mentor Hotel
Hampton Inn & Suites Cleveland Mentor Mentor
Hampton Inn & Suites Cleveland Mentor Hotel Mentor

Hampton Inn & Suites Cleveland Mentor Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 371 out of 671 reviews
Rating 8 - Good. 181 out of 671 reviews
Rating 6 - Okay. 60 out of 671 reviews
Rating 4 - Poor. 29 out of 671 reviews
Rating 2 - Terrible. 30 out of 671 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room was nice but it had a lot of noise from traffic.
Stayed 2 nights in Apr 2025

8/10 Good

Aaron

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
No clock in the room
Stayed 1 night in Apr 2025

10/10 Excellent

Annie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had never stayed here before. It was such a nice experience for us. Our room was not ready so we were upgraded. The gentleman was so Nice and knowledgeable. The room was huge and clean. And the hotel smelled so good! We will definitely be back!!
Stayed 1 night in Apr 2025

6/10 Okay

Tammy

Liked: Staff & service
Newly renovated and still needs work. Rooms are stuffy and musty and the AC units dont work. Check your door to make sure it latches shut. The walls are so thin, ask for a top floor room to avoid listening to footsteps over your head.
Stayed 2 nights in Apr 2025

8/10 Good

Arlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed to have a meat not sausage and gravy
Stayed 1 night in Mar 2025

10/10 Excellent

Candace

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly with quick access to outside.
Stayed 1 night in Dec 2024

6/10 Okay

Bianca

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Feb 2025

10/10 Excellent

Michelle

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, bed was best EVER!!!! Breakfast was really decent! Even changed the options up each morning! That was great to see!! Worth the extra couple bucks for the finer details seriously!! Get what you pay for - Hilton is always the best!!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Edith

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Our room smelled of smoke, particularly the bathroom. There was no vent/fan in the bathroom. Our fridge had not been turned on. There was no fruit or meat/protein at breakfast.
Stayed 1 night in Jan 2025

2/10 Terrible

christina

Stayed 1 night in Dec 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All's well ! Nice hotel .
Stayed 1 night in Dec 2024

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome hotel and staff

Room was great, renovation was awesome. Staff was awesome.
Stayed 2 nights in Dec 2024

10/10 Excellent

Willie

Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Marcelo, Aventura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good but it could have a bit more options of food and drinks. The hotel was very good, check in and out smooth, and very convenient location to our plans.
Stayed 2 nights in Nov 2024

8/10 Good

Bobbie

Stayed 2 nights in Nov 2024

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for visiting our family. In spite of renovations being done, the area we were staying in was great!
Stayed 1 night in Nov 2024

6/10 Okay

Hans, Rock Hill

Business traveler
Liked: Cleanliness, amenities
Overall my stay was OK. I booked a suite with a King but 1st room assigned was a accessible room with 2 queen beds. Then the only option available for a king room was a room with a broken TV but the front desk overnight host was a great help in getting a secondary TV running in the room. AC is very loud and my room didn't get serviced overnight. Not sure why
Stayed 2 nights in Nov 2024

6/10 Okay

Sarah

Business traveler
Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk cheyene was excellent customer service
Stayed 1 night in Oct 2024

10/10 Excellent

Isaac

Stayed 1 night in Oct 2024

8/10 Good

Raymond

Traveled with family
Liked: Cleanliness, staff & service
This was our second stay at this facility. The staff is great. The downside is that the hotel is being remodeled and so there are some issues. Our room thermostat was not working so the air handler had to be manually controlled.
Stayed 2 nights in Oct 2024