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Hilton Garden Inn Cleveland Downtown

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Garden Inn Cleveland Downtown

Lobby
Indoor pool, open 6:00 AM to 11:00 PM, sun loungers
Exterior
Exterior
Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews

7.4 out of 10

Good

Popular amenities

  • Breakfast available
  • Hot Tub
  • Bar
  • Pool
  • 24/7 front desk
  • Parking available

Explore the area

Map
1100 Carnegie Ave, Cleveland, OH, 44115
  • Cleveland State University
    4 min walk
  • Progressive Field
    4 min walk
  • Rocket Mortgage FieldHouse
    8 min walk
  • Cleveland, OH (BKL-Burke Lakefront)
    6 min drive

Room options

View all photos for Suite, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds

  • 621 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Shower

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Shower

  • 300 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed

  • 300 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Bathtub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Bathtub)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds

  • 324 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Shower)

  • 324 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Hearing Accessible

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Hearing Accessible

  • 624 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hearing Accessible

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Hearing Accessible

  • 324 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • 300 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Corner

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Living area | 49-inch LCD TV with cable channels, TV, pay movies

Deluxe Suite, 1 King Bed

  • 866 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Drury Plaza Hotel Cleveland Downtown

Pool
Hot Tub
Breakfast included
Pet friendly
4.7 out of 5, Exceptional, (2403)
The price is $120
per night
$141 total
includes taxes & fees
Dec 11 - Dec 12
Drury Plaza Hotel Cleveland Downtown

About this property

Hilton Garden Inn Cleveland Downtown

3-star hotel in Downtown Cleveland
This hotel features an indoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a spa tub, and self parking. Housekeeping is available on request.
Hilton Garden Inn Cleveland Downtown offers 240 accommodations with MP3 docking stations and coffee/tea makers. 49-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
In addition to an indoor pool, Hilton Garden Inn Cleveland Downtown provides a spa tub and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

8 meeting rooms are available. This business-friendly hotel also offers a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. Onsite parking is available (surcharge).

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Garden Grille - This restaurant serves breakfast only.
Harvey's Sports Bar - This bar serves dinner only. Open select days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (USD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 12 to 18 for adults and USD 8 to 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Garden Grille
  • Harvey's Sports Bar

Things to do

  • Gym
  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 11 floors
  • Ballroom
  • Built in 2002
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12 to 18 for adults, and USD 8 to 12 for children
  • Self parking fee: USD 20 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Cleveland Downtown
Hilton Garden Inn Hotel Cleveland Downtown
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Cleveland Cleveland
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Garden Inn Cleveland Downtown Cleveland
Hilton Garden Inn Cleveland Downtown Hotel Cleveland

Hilton Garden Inn Cleveland Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 388 out of 1061 reviews" "
Rating 8 - Good. 266 out of 1061 reviews" "
Rating 6 - Okay. 191 out of 1061 reviews" "
Rating 4 - Poor. 120 out of 1061 reviews" "
Rating 2 - Terrible. 96 out of 1061 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gena

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the location and the front desk staff. I didnt like how the hot tub was not working due to maintainence at the time.
Stayed 5 nights in Aug 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Your basic hotel experience, staff was very helpful in allowing us to park prior to check in.
Stayed 1 night in Aug 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2024

6/10 Okay

Kylie, Columbus

Disliked: Cleanliness, staff & service, property conditions & facilities
The parking situation was horrible. You get double charged at this place and they are from different people. Our room was dirty, the keurig was filthy and unusable, the shower had someone else’s hair in it, and severely understaffed.
Stayed 2 nights in Aug 2024

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Aug 2024

8/10 Good

Christina

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
This was a great option to walk to bars, the progressive field, and had great parking. This hotel had phenomenal staff but lacked cleanliness in the pool area, specifically the water. Our door also stuck so we had to really pull it open and make sure to slam it closed or it wouldn’t lock. Overall good stay.
Stayed 2 nights in Aug 2024

8/10 Good

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location to experience the tourist area of downtown Cleveland…. Only minor problem was reception staff not understanding parking gate opening process
Stayed 1 night in Aug 2024

4/10 Poor

Alina

Liked: Property conditions & facilities
Disliked: Staff & service
My stay at the hotel was disappointing. I initially booked two nights at another hotel that was way too far from the event I came to participate. Therefore I booked this hotel online for 17-18 august but I was not aware the 18 was picked as the first day. It was a mistake I was not aware until I reached the hotel downtown. The clerk at the Reception gave me a small room on the 17 and 18 and told me I need to pay their price not the one given by Expedia, although the 18 was a day on your booking site. I stayed one night and decided to return to Buffalo the next day to be closer to the border. About the room and service, another disappointment. The pillows were small and filled with some kind of sponge, the coffee machine was not working and the toilette made an annoying sound for five minutes after using it. I told the reception about having the coffee machine repaired as even their coffee maker in the main floor was out of order. At not veil as no one came! I should also mentioned both clerks at the reception talked to me with a visible sarcasm that has upset me. The next morning I was forced to pay double price than the one on the booking with you, ending up with 247.20 on my credit card. The reason I chose you in the beginning was the price equal or a little bit more for two days than the one I paid for one night. I understand I made a mistake while booking on my cell without my glasses but I still believe they're wrong on charging me more and their attitude towards me!
Stayed 1 night in Aug 2024

4/10 Poor

THOMAS

Traveled with family and small children
Disliked: Staff & service
Check in time is 3:00 I arrived at the hotel at 5:00 (drove from New York) to be told my room wasn't ready yet. I responded with "good thing I didn't get here at 3:00" I was then told "if you had, you might have gotten a room" seriously?? Then I was told to have a seat and she would get me as soon as the room was ready. I sat there and watched 4 different parties check in, get keys and proceed to their rooms. After approx an hour of waiting I asked the same woman If she had any word on my room and you can tell she had clearly forgotten about me(expression on her face). I was then given my room key and was told they were going to comp my parking fee, which BTW DONT charge your guest to park in the lot at the hotel!!! That is just nickle and dime nonsense for real. Anyway, I go up to my room to find it had not been cleaned and there were no linens on the bed. I returned to the desk and asked to speak to a manager. The person I spoke to claimed he was not a manager but he WAS a "supervisor" I then explained the entire situation to him. He then gave me the keys to another room and comped my families breakfast for our entire stay which was nice because the breakfast buffet was about $18.00 per person, per day, for scrambled eggs, bacon, home fries, toast, pastries, cereal, oatmeal, coffee and juice. I am a rewards member and stay at Hiltons all over the globe, this was the worst Hilton I have ever stayed at.
Stayed 2 nights in Aug 2024

8/10 Good

Doug

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, perfect for going to a ballgame. Very short walk to the ballpark, free parking behind the hotel, and breakfast options are buffet ($18) or order from a menu.
Stayed 1 night in Aug 2024

6/10 Okay

Madison

Traveled with partner
The showers definitely are not very nice and the sheets smelt gross. Definitely won’t be back to that exact Hilton
Stayed 2 nights in Aug 2024

4/10 Poor

Antonia

Business traveler
Disliked: Property conditions & facilities
Give this hotel a makeover plse asap
This hotel is totally outdated. When elevator made loud noises that interfered with my sleep staff member said she did not hear anything. The next days the elevator was out of service. Bar is a dump. Some staff members were very friendly, others grumpy and not customer friendly at all.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
The restaurant and the bar both closed that day/night. Disappointing
Stayed 1 night in Aug 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Within walking distance to progressive field. Close to everything. Nice and convenient location.
Stayed 1 night in Aug 2024

4/10 Poor

Tony

Traveled with family
Liked: Cleanliness, staff & service
The room was not ready at 3:00. We had to wait, along with a lobby full of other customers, for housekeeping to finish. Finally got our room at approximately 3:40 and then our magnetic room key wouldn’t work. Went to the lobby and waited another 15 minutes to get the key fixed. Went back to the room and key didn’t work again. They did send maintenance to let us in the room and the housekeeping manager took our keys, had them fixed, and returned them to our room. ALL OF THE STAFF WAS EXTREMELY COURTEOUS THROUGHOUT.
Stayed 1 night in Aug 2024

10/10 Excellent

Paula

Business traveler, Traveled with family
Considering Cleveland had a tornado prior to my stay and everyone was trying to get a room, the checkin was flawless and I’m glad I booked ahead. Rooms were clean and breakfast was good. I enjoyed my stay!
Stayed 1 night in Aug 2024

4/10 Poor

Tatiana

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2024

4/10 Poor

Jessica

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The women who checked us in and out were very friendly and helpful as were our waitress at dinner and breakfast. Our room door stuck to the point my hip and shoulder are bruised from having to use them to help open the door. We informed the woman at the front desk (different from the fore mentioned) She said it was locked and when informed it also stuck upon exiting the room. She said sorry. No one came to check it out which is upsetting. If I had been without my husband I would have been stuck in the room. Our bathroom sink faucet leaked extremely bad drenching the items placed on counter.
Stayed 1 night in Aug 2024

8/10 Good

Sara, Warren

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with enough space for a family of 4. Parking was not free but unlike other hotels in the area valet was not required. Walking distance to Progressive field. Breakfast was pricey and just ok. The kids enjoyed the pool.
Stayed 2 nights in Aug 2024

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect to the MLB stadium and downtown area
Stayed 1 night in Aug 2024

2/10 Terrible

Rui

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

4/10 Poor

Frankie

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad area. Great proximity to progressive field with a short walk. Pool was gross. Original room was dirty so had to switch rooms. Staff assisted with changing rooms but not good for a Hilton at all.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
within walking dis
Stayed 2 nights in Aug 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent one night here, we went to the Cleveland vs Arizona ball game and it was super close to walk to the ball field, awesome place to stay.
This photo was taken from our hotel room.
Stayed 1 night in Aug 2024