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Hilton Garden Inn Cleveland Downtown

3.0 star property

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Photo gallery for Hilton Garden Inn Cleveland Downtown

Lobby
Deluxe Suite, 1 King Bed | Living area | 49-inch LCD TV with cable channels, TV, pay movies
Reception
1 bedroom, desk, laptop workspace, blackout drapes
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • Hot Tub
  • Parking available
  • 24/7 front desk

Explore the area

Map
1100 Carnegie Ave, Cleveland, OH, 44115
  • Progressive Field
    ‪3 min walk‬
  • Rocket Arena
    ‪7 min walk‬
  • Rock and Roll Hall of Fame
    ‪3 min drive‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds

  • 621 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Shower

1 bedroom, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Shower

9.6 out of 10
Exceptional
(5 reviews)
  • 300 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, desk, laptop workspace, blackout drapes

Room, 1 King Bed

8.2 out of 10
Very good
(47 reviews)
  • 300 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Bathtub)

1 bedroom, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible (Bathtub)

8.0 out of 10
Very good
(6 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds

7.8 out of 10
Good
(45 reviews)
  • 324 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Shower)

1 bedroom, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible (Shower)

  • 324 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Hearing Accessible

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Hearing Accessible

  • 624 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hearing Accessible

1 bedroom, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Hearing Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 324 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

1 bedroom, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 300 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | 1 bedroom, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Corner

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Living area | 49-inch LCD TV with cable channels, TV, pay movies

Deluxe Suite, 1 King Bed

  • 866 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Hilton Garden Inn Cleveland Downtown

3-star hotel in Downtown Cleveland
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a hot tub, and self parking. Housekeeping is available on request.
Hilton Garden Inn Cleveland Downtown offers 240 accommodations with MP3 docking stations and coffee/tea makers. 49-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an indoor pool, Hilton Garden Inn Cleveland Downtown provides a hot tub and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

8 meeting rooms are available. This business-friendly hotel also offers a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. Onsite parking is available (surcharge).

Hilton Garden Inn Cleveland Downtown is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Garden Grille - This restaurant serves breakfast only.
Harvey's Sports Bar - This bar serves dinner only. Open select days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (USD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 12 to 18 for adults and USD 8 to 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Garden Grille
  • Harvey's Sports Bar

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 11 floors
  • Ballroom
  • Built in 2002
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 88.13 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12 to 18 for adults, and USD 8 to 12 for children
  • Self parking fee: USD 20 per day (in/out privileges)
  • Pet fee: USD 88.13 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Pool access available from 5:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Cleveland Downtown
Hilton Garden Inn Hotel Cleveland Downtown
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Cleveland Cleveland
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Garden Inn Cleveland Downtown Cleveland
Hilton Garden Inn Cleveland Downtown Hotel Cleveland

Hilton Garden Inn Cleveland Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 360 out of 1015 reviews
Rating 8 - Good. 254 out of 1015 reviews
Rating 6 - Okay. 179 out of 1015 reviews
Rating 4 - Poor. 117 out of 1015 reviews
Rating 2 - Terrible. 105 out of 1015 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Stayed 1 night in Apr 2025

6/10 Okay

Courtney

Check in was at 4 I waited over 30 minutes I was supposed to have a king bed but got a double queen the water linked In the bathroom and room was super small I wasn’t happy at all
Stayed 1 night in Apr 2025

10/10 Excellent

janelle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful, the room clean, the breakfast was fantastic! Parking was easy and I will stay here again!
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Front desk not helpful

There were issues with the fitness center and front desk. The center was closed and the person at the front desk did not know why and made no effort to find out when it would open. I also asked the same front desk person for two extra pillows for our room. That request also went unfilled. I was able to get into the fitness center later when another employee helped out.
Stayed 2 nights in Apr 2025

6/10 Okay

Deanna

Traveled with family
Liked: Staff & service

If you want just friendliness this is for you

The lady at the front desk was very friendly and did all she could. But a few things I am upset about it 1. The shampoo conditioner and body was was empty in one of our rooms, 2. The pool was cold and bathroom in there was nasty. 3. Our toilet was hot and when you was sitting down you felt like you had a Sauna down there. My son would not go to the bathroom bc it was so warm but our water was cold for showers. Don’t make since to me shouldn’t the toilet be cold and showers be hot. They ran out of towels in the pool area so then we had no towels for a shower and they only put 2 towels in each bathroom even if the room holds 4 people so was short to begin with. Just not happy with it over all I think they need to do some fixing on things as walls are starting to look bad, oh and the back of the curtain has a big Stain on it and looks like it was never washed. I feel breakfast should be included in your room price as it was nothing special for it being $18 a person.
Stayed 3 nights in Apr 2025

8/10 Good

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a perfect location and staff was very friendly.
Stayed 1 night in Apr 2025

6/10 Okay

Elizabeth

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Room was dirty, no conditioner, no shower gel
Stayed 1 night in Mar 2025

10/10 Excellent

Mara

Stayed 1 night in Jan 2025

6/10 Okay

Lorenzo

Liked: Property conditions & facilities, room comfort

Basketball tournament

Even though check in was 4 pm, they had a room available at 11 am as I got there early. Appreciate that! Hotel breakfast available(for a price) was priced a little high but not very good. Boby soap via dispenser was empty probably not checked in a while.
Stayed 1 night in Mar 2025

6/10 Okay

Arthur, Westlake

Stayed 1 night in Feb 2025

6/10 Okay

Tonya

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The indoor pool was freezing cold so we were not able to use it. There was trash under the beds and the floor was not clean at all so it was kinda hard for our toddler to play on the floor. The kuering was broken. The service desk was very friendly and the waitress at the restaurant was fantastic!
Stayed 1 night in Mar 2025

10/10 Excellent

Steven, Cypress

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Brianna

Traveled with family
Disliked: Property conditions & facilities

Don’t stay here

There was no wash cloths our whole stay. There was a DV incident when we came in that all the workers just kept looking the other way. If you actually want to sleep don’t stay here. It’s a party place and not worth your money. We had to call on more than one occasion every night we was there to have people quite down and nothing was done any of the times. They have a pool but it is small and no towels anytime we went. I would not say this place is child friendly. $19 dollars a person to eat breakfast (go to McDonald’s down the road) our room was horrible. Run down, torn up, and very unclean. And all the hidden fees was a bit much. They have parking but you have to pay extra for it when you can’t get in or out of because it’s broken like everything else in this hotel. Hotels.com didn’t say anything about the hidden fees that we were hit with once we checked in. If we could have left and got a room else where short notice we would have. Our last night we stayed was so bad we ended up staying in our car and felt safer!
Stayed 2 nights in Feb 2025

8/10 Good

Diamond

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good.
Stayed 1 night in Mar 2025

2/10 Terrible

William

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While the staff truly tried to accommodate and give great service, the rooms smelled, were not cleaned properly, abd had gunk, grit, and filth. The building is in disrepair, needs to be updated etc. Our toilet like many others messed up and was told there is no maintenance to fix it
Stayed 1 night in Mar 2025

10/10 Excellent

Shane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Easy to navigate the area. We will definitely be back soon!
Stayed 1 night in Feb 2025

4/10 Poor

Tyler

Traveled with partner
Disliked: Cleanliness, amenities
Very dirty room Brien light bulb in floor old used toilet paper on the floor dirty bath tub
Stayed 1 night in Feb 2025

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay!
Stayed 1 night in Feb 2025

2/10 Terrible

Lori

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Parking lot was awful took forever to get to park. Oool was dirty hot tub stunk. Refrigerator in room was so loud had to unplug it to sleep. Not a great place.
Stayed 1 night in Feb 2025

2/10 Terrible

linsey

Traveled with group
Disliked: Cleanliness, staff & service, room comfort
Prolly one of the dirtiesthotels ive ever stayed in the hot tub was green
Stayed 1 night in Feb 2025

10/10 Excellent

Camille

Disliked: Staff & service
Stayed 1 night in Jan 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Derrick

Good
Stayed 1 night in Feb 2025

4/10 Poor

Nikoll

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Not a good experience. They only had one person at the front desk at check-in time . There was a long line to check in and to park. The parking lot had trash around it and it wasn’t set up well. The room was clean, but the bathroom was not. The toilet was leaking, and there was dried gunk in the shower wall that clearly was not cleaned.
Stayed 1 night in Feb 2025