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Holiday Inn Express Cleveland Airport - Brookpark by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Cleveland Airport - Brookpark by IHG

Exterior
Indoor pool, open 7:00 AM to 11:00 PM, sun loungers
In-room safe, desk, laptop workspace, blackout drapes
Lobby sitting area
Free daily self-serve breakfast

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
$106
includes taxes & fees
Jan 11 - Jan 12

Explore the area

View in a map
16330 Snow Rd, Brook Park, OH, 44142
  • Place, Kaiser Permanete Medical Center
    ‪5 min walk‬
  • Place, AMF Brookgate Lanes
    ‪13 min walk‬
  • Place, North Park Care Center
    ‪18 min walk‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Accessible Tub)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible (Communications, Accessible Tub)

8.8 out of 10
Excellent
(6 reviews)
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hair dryer, towels, soap, shampoo

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(54 reviews)
  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(29 reviews)
  • 375 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Hair dryer, towels, soap, shampoo

Standard Room

8.0 out of 10
Very good
(1 review)
  • 375 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom

  • Sleeps 4
  • 1 Twin Bed and 1 Double Sofa Bed

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Exterior
Best Western Airport Inn & Suites Cleveland
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Parking included
4.0 out of 5, Very Good, 1,166 reviews
Best Western Airport Inn & Suites Cleveland

About this property

Holiday Inn Express Cleveland Airport - Brookpark by IHG

Brook Park hotel with indoor pool
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free self-serve breakfast, free WiFi in public areas, and a free airport shuttle are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Housekeeping is available on request.
Holiday Inn Express Cleveland Airport - Brookpark by IHG offers 89 air-conditioned accommodations with safes and complimentary newspapers. 45-inch LCD televisions come with satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided.

This Brook Park hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

In addition to a children's pool, Holiday Inn Express Cleveland Airport - Brookpark by IHG provides an indoor pool and a 24-hour fitness center. Public areas are equipped with complimentary wired and wireless Internet access. This hotel offers access to a 24-hour business center and 3 meeting rooms. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 768 square feet (71 square meters) include conference space. A roundtrip airport shuttle is complimentary to guests (available on request). This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area.

Holiday Inn Express Cleveland Airport - Brookpark by IHG is a smoke-free property.

A complimentary self-serve breakfast is served on weekdays between 6 AM and 9:30 AM and on weekends between 6 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 5:00 AM to 10:00 PM at scheduled times and on request
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available 6:00 AM to 9:30 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Children's pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 768 square feet of conference space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Low-height bed
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 45-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:30 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from December 21 2025 to February 28 2026 (dates subject to change):
  • One of the swimming pools
The property will be renovating from December 21 2025 to February 28 2026 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Monday, Tuesday, Thursday, Saturday, and Sunday:
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay
  • Administrative fee: USD 1 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 7:00 AM to 11:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not served at this property
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Cleveland Airport Brookpark Hotel Brook Park
Holiday Inn Express Cleveland Airport Brookpark Hotel
Holiday Inn Express Cleveland Airport Brookpark Brook Park
Holiday Inn Express Cleveland Airport Brookpark Hotel Brook Park
Holiday Inn Express Cleveland Airport Brookpark Hotel
Hotel Holiday Inn Express Cleveland Airport - Brookpark
Holiday Inn Express Cleveland Airport Brookpark Brook Park
Holiday Inn Express Cleveland Airport Brookpark
Holiday Inn Express Cleveland Airport - Brookpark Brook Park
Express Cleveland Brookpark
Holiday Inn Express Cleveland Airport Brookpark
Holiday Inn Express Cleveland Airport Brookpark by IHG
Holiday Inn Express Cleveland Airport Brookpark an IHG Hotel
Holiday Inn Express Cleveland Airport - Brookpark by IHG Hotel

Holiday Inn Express Cleveland Airport - Brookpark by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 526 out of 1001 reviews
Rating 8 - Good. 253 out of 1001 reviews
Rating 6 - Okay. 97 out of 1001 reviews
Rating 4 - Poor. 45 out of 1001 reviews
Rating 2 - Terrible. 80 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the friendly & helpful reception staff, the clean, comfortable, and quiet room, and the delicious breakfast options!
Stayed 1 night in Oct 2025

8/10 Good

ALAN, SARASOTA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast choices and the new coffee dispensers are excellent
Stayed 2 nights in Sep 2025

2/10 Terrible

KENT

Poor customer service. I called to tell them I was going to be one day late arrival on my reservation and they assured me it was OK. When I arrive they had me as a “no-show” and claimed to have no record of my calling, even though there was the record of my having added an additional day with a separate reservation by them. That’s basically calling me a liar and would they not uphold their lack of taking good notes on their end and took zero responsibility. I lost any credits I had from and had to rebook a new stay with them. I will never stay here again and they really missed out on what would have been one nights grace at a slightly lower rate because I will be traveling to Cleveland often now. The price of customer service and essentially telling me I was lying to them because they did a poor job in their own record keeping was completely uncalled for. At least I get to vote with my wallet and take what’s probably thousands of dollars over the next 18 months and spend it on better service elsewhere
Stayed 2 nights in Sep 2025

2/10 Terrible

Sammi

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2025

10/10 Excellent

Natalie, Alpharetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2025

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Breakfast could use some work
Stayed 2 nights in Sep 2025

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FRIENDLY STAFF CLEAN ROOM DECENT BREAKFAST
Stayed 1 night in Sep 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

James

Stayed 1 night in Sep 2025

8/10 Good

Nyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff and breakfast was good.👍
Stayed 1 night in Sep 2025

8/10 Good

Cathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Cathy

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Robert, Union City

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient near airport
Stayed 1 night in Sep 2025

6/10 Okay

YOUNG

Liked: Cleanliness
Stayed 1 night in Sep 2025

2/10 Terrible

Nadine

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities
The stuff at this location is completely unprofessional and do not know anything about hospitality from the moment you enter to the time you exit I have provided feedback for the management team at this location and they handled this complaint very poorly. Good luck trying to get any service from any representatives there.
Stayed 1 night in Sep 2025

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Sherrill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and hotel staff was very accommodating.
Stayed 1 night in Sep 2025

8/10 Good

Jody

Liked: Staff & service, property conditions & facilities, room comfort

Good but..

Outside of all the hair and random gunk I had to clean out of the shower, it was a great hotel.
Stayed 1 night in Sep 2025

4/10 Poor

Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The lady at the front desk was quite unhelpful when we were trying to check in slightly early! We had multiple rooms and I only needed one as a priority for the artist I was tm’ing for to get ready for her show! I found it hard to believe they hadn’t a single room that they could have given us instead of having to wait until nearer 3pm check in time! First time in all my touring career I’ve ever experienced this issue!
Stayed 1 night in Aug 2025

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities
Simple, clean no frills hotel with a continental breakfast
Stayed 2 nights in Aug 2025

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sad the pool was out of order

Overall, our stay was good. The room was decent and we slept well, but we booked this room because the hotel advertised a pool and the pool was out of order the entire weekend we stayed there so we were disappointed on that aspect.
Stayed 2 nights in Aug 2025

2/10 Terrible

Weiqun

Disliked: Staff & service
The shuttle bus starts at 5am, which does not show on the booking page. But I had a early flight, so I had to leave at 4am. I decided to check out almost right away. I was asking the front desk to print out a receipt for me. They refused my request. They were holding $200 for the room deposit, which was way higher than all the hotels that I have been staying.
Stayed 1 night in Aug 2025

10/10 Excellent

Woody

Stayed 2 nights in Aug 2025

10/10 Excellent

Derrick

Stayed 1 night in Aug 2025