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Holiday Inn Express Hotel & Suites Cleveland - Richfield by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Cleveland - Richfield by IHG

Suite, 1 King Bed (Whirlpool) | 1 bedroom, desk, blackout drapes, iron/ironing board
Indoor pool
Free daily buffet breakfast
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Housekeeping
$113
includes taxes & fees
Nov 14 - Nov 15

Explore the area

View in a map
5171 Brecksville Road, Richfield, OH, 44286
  • Place, Cuyahoga Valley National Park
    ‪4 min drive‬
  • Place, Boston Mills Ski Resort
    ‪5 min drive‬
  • Place, Brandywine Ski Resort
    ‪11 min drive‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Mobility)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Hearing)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Accessible Tub)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 Bedroom, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Hearing)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking (Hearing)

7.6 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Non Smoking

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Leisure)

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Leisure)

8.8 out of 10
Excellent
(20 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(19 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 Bedroom

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Whirlpool)

Suite, 1 King Bed (Whirlpool) | 1 bedroom, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed (Whirlpool)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Hotel & Suites Cleveland - Richfield by IHG

Richfield hotel with indoor pool
Along with an indoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and laundry facilities are onsite.
Holiday Inn Express Hotel & Suites Cleveland - Richfield by IHG offers 67 accommodations with complimentary newspapers and coffee/tea makers. 40-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Holiday Inn Express Hotel & Suites Cleveland - Richfield by IHG features an indoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 700 square feet (65 square meters) include conference space. This business-friendly hotel also offers a vending machine, complimentary newspapers in the lobby, and laundry facilities. Complimentary self parking is available on site.

Holiday Inn Express Hotel & Suites Cleveland - Richfield by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 700 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • No plastic drinking straws
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Cleveland Richfield
Holiday Inn Express Hotel Cleveland Richfield
Holiday Inn Express Hotel Suites Cleveland Richfield
Express Cleveland Richfield
Holiday Inn Express Hotel Suites Cleveland Richfield
Holiday Inn Express Hotel Suites Cleveland Richfield by IHG

Holiday Inn Express Hotel & Suites Cleveland - Richfield by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 438 out of 1001 reviews
Rating 8 - Good. 286 out of 1001 reviews
Rating 6 - Okay. 136 out of 1001 reviews
Rating 4 - Poor. 84 out of 1001 reviews
Rating 2 - Terrible. 57 out of 1001 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast with a variety of options. Clean room and comfortable bed. Staff was very helpful. My car battery needed to be recharged, as I left my interior lights on overnight. A staff member was prepared to recharge the battery in minutes. I’ll likely have to visit Cleveland multiple times over the next few years. I am sure this hotel will be where I stay regularly.
Stayed 2 nights in Aug 2025

10/10 Excellent

Christyna, Saint Clair shores

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, breakfast was included and had many hot options, very comfortable area to eat breakfast before departure.
Stayed 1 night in Aug 2025

10/10 Excellent

Huey Ling

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy to be greeted by Sandy at check-in, as she remembered us from our last visit. She offered us snacks, water, and ice cream. The room was clean and spacious, but the walls were thin. Since we were on the far end and top floors of the building, the WiFi was very weak and sporadic. That being said, you can't beat the hospitality at this hotel; it is the friendliest and nicest experience we've had yet on this road trip.
Stayed 1 night in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, amenities
How quick and easy the check in was
Stayed 1 night in Aug 2025

6/10 Okay

stanley

Liked: Cleanliness, staff & service
For a basic hotel, it's fine but they should get the basics right. The biparting sliding shower door could not slide- the rollers or glides weren't rolling or gliding. I had to lift up the glass and coax it open, closing was the same. The handle was on the glass was also completely loose. Not good to find this out at 5:00am
Stayed 1 night in Aug 2025

8/10 Good

Huey Ling

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandy at the front desk was very friendly and made excellent restaurant recommendations when asked. The room was clean, and the AC/heater worked well. The hotel offered complimentary bottled water and hosted an ice cream social in the afternoon, which was a nice touch. Breakfast was good and appeared to be prepared with care. My only complaint was that the walls were quite thin, so we could hear people walking above us late into the night, as well as conversations in the hallways, which kept us awake. Overall, it was a pleasant stay with a clean room and warm staff.
Stayed 1 night in Aug 2025

6/10 Okay

JOANNE, Union City

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
This property is in a country setting. The staff was pleasant. The room was spacious. Furniture is cool in style but needs upholstery cleaned. Carpets need cleaning.
Stayed 1 night in Jul 2025

10/10 Excellent

Debbie

Stayed 2 nights in Jul 2025

8/10 Good

Kelly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was very impressed with the hotel over all. But i definitely choose this one because of the pool and gym. The gym def needed some work. The treadmill was uneven and equipment was older. The rooms on the other hand were amazing except the beds a little on the harder side.
Stayed 2 nights in Jul 2025

4/10 Poor

Nirav

Stayed 1 night in Jul 2025

8/10 Good

Dennis

Stayed 1 night in Jul 2025

6/10 Okay

Daniel

Traveled with partner
Strange smell. Carpets need cleaned. Trash not taken out. Things broken with no sign (sauna). No bedbug covers on mattresses. Questionable elevator. Breakfast food and cleaning was great. Sheets were clean.
Stayed 2 nights in Jul 2025

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except the elevator!
Stayed 1 night in Jul 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating tomy needs.
Stayed 1 night in Jul 2025

8/10 Good

Rusty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, but

Most of the staff was friendly and quick to help. The breakfast was delicious with plenty of variety. Something kept happening to my room keys and they would not work. I had to return to the desk to have them reenergized. Lastly, the elevator needs maintenance, badly.
Stayed 3 nights in Jul 2025

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday Inn rocks... hotels.com not so much

Wonderful stay but shame on you Hotels.com for defaulting your reservations to handicap rooms...once I arrived at the property it was found out that I had booked a handicap accessible room which I didn't need...once that situation was sorted the staff at holiday Inn bent over backwards to make things right including a room upgrade so mad props to the Holiday Inn staff... would like to add that I had booked a stay at Fidelity hotel in Cleveland through Hotels.com and ended up in a not needed handicap accessible room..my room was supposed to have a tub and didn't...hey Hotels.com...what if an actual handicap person needed a handicap accessible room and you booked it to a person who didn't need that type of room... probably be a good idea if you changed that default booking glitch
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Thomas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not well maintained Hard time getting room service Needs updating
Stayed 5 nights in Jun 2025

10/10 Excellent

Kaylene

Stayed 1 night in Jul 2025

10/10 Excellent

Brandon

Stayed 1 night in Jun 2025

10/10 Excellent

Vivian

Stayed 1 night in Jun 2025

10/10 Excellent

Georgia, Alexandria

Stayed 1 night in Mar 2025

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cuyahoga NP

We had a really good stay at this hotel. Very close to Cuyahoga national Park, which was our destination. The morning breakfast was wonderful both days that we stayed. Within 3 miles of other restaurants.
Stayed 2 nights in Jun 2025

6/10 Okay

Lynn

Stayed 1 night in May 2025