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Hyatt Place Cleveland / Westlake / Crocker Park

3.0 star property

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Photo gallery for Hyatt Place Cleveland / Westlake / Crocker Park

Exterior
Lobby
Breakfast, lunch, dinner served; American cuisine
Exterior
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Gym
$187
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
2020 Crocker Road, Westlake, OH, 44145
  • Crocker Park
    ‪1 min walk‬
  • Huntington Beach
    ‪6 min drive‬
  • Westfield Great Northern Mall
    ‪10 min drive‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, Multiple Beds, Accessible

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, Multiple Beds, Accessible

7.8 out of 10
Good
(6 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (High Floor)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, Multiple Beds (High Floor)

9.6 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, Multiple Beds

9.2 out of 10
Wonderful
(50 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 Bedroom

Room, 1 Bedroom | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Bedroom

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed with Sofa bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (High Floor)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed with Sofa bed (High Floor)

9.0 out of 10
Wonderful
(4 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(15 reviews)
  • 323 sq ft
  • 4 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Hyatt Place Cleveland / Westlake / Crocker Park

3-star Westlake hotel connected to a shopping center, steps from Crocker Park
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hyatt Place Cleveland / Westlake / Crocker Park offers 110 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. Accommodations are furnished with queen sofa beds. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Hyatt Place Cleveland / Westlake / Crocker Park features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and a meeting room. Event facilities measuring 850 square feet (79 square meters) include conference space. This business-friendly hotel also offers a garden, a picnic area, and coffee/tea in a common area. Complimentary self parking is available on site, along with a car charging station.

Hyatt Place Cleveland / Westlake / Crocker Park is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Hyatt Place Cleveland / Westlake / Crocker Park has a restaurant serving breakfast, lunch, and dinner.
Coffee to Cocktails - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 11 for adults and USD 11 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 24/7 Gallery Menu
  • Coffee to Cocktails

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 850 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 6 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Queen sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 11.00 for adults and USD 11.00 for children
  • Pet fee: USD 100 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Place Cleveland Westlake Crocker Park Hotel
Hyatt Place Cleveland Crocker Park Hotel
Hyatt Place Cleveland Westlake Crocker Park
Hyatt Place Cleveland Crocker Park
Hyatt Place Cleveland Westlake Crocker Park Hotel
Hyatt Place Cleveland Crocker Park Hotel
Hyatt Place Cleveland Westlake Crocker Park
Hyatt Place Cleveland Crocker Park
Hotel Hyatt Place Cleveland / Westlake / Crocker Park Westlake
Westlake Hyatt Place Cleveland / Westlake / Crocker Park Hotel
Hotel Hyatt Place Cleveland / Westlake / Crocker Park
Hyatt Place Cleveland / Westlake / Crocker Park Westlake
Hyatt Cleveland Crocker Park
Hyatt Place Cleveland / Westlake / Crocker Park Hotel
Hyatt Place Cleveland / Westlake / Crocker Park Westlake
Hyatt Place Cleveland / Westlake / Crocker Park Hotel Westlake

Hyatt Place Cleveland / Westlake / Crocker Park Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 748 out of 1011 reviews
Rating 8 - Good. 176 out of 1011 reviews
Rating 6 - Okay. 43 out of 1011 reviews
Rating 4 - Poor. 23 out of 1011 reviews
Rating 2 - Terrible. 21 out of 1011 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nilanjan

Traveled with family
Liked: Amenities, property conditions & facilities
We had a fantastic stay at the Hyatt Place. Amazing neighborhood, so was the hotel.
Stayed 1 night in May 2025

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
great staff 5*
Stayed 2 nights in May 2025

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
great staff.
Stayed 3 nights in May 2025

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place. Would love to stay there again.
Stayed 1 night in May 2025

10/10 Excellent

Alysun, Queen Creek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by very friendly and sweet Eiana. Dave was so kind and helpful always. The lovely breakfast hostess Kayla was very kind and helpful. The maid Maya was sweet and thorough. Alec was very kind and funny. Tim was also a nice young man. The staff at this hotel is exceptional. As guests we felt welcome, appreciated, and very well taken care of. Management should be very proud of the staff here. They do their jobs well and do all they can to make the guests happy. Bravo Hyatt. Someone is doing a great job hiring GREAT people!!!!!
Stayed 3 nights in May 2025

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, and I stay there frequently.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Mary Ann, Rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great shopping. Hotel was Fabulous
Stayed 2 nights in Apr 2025

10/10 Excellent

martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, amenities
Everyone was so friendly and helpful
Stayed 4 nights in May 2025

10/10 Excellent

Carol J.

Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just a few short days

It was very pleasant. It’s a great location with lots to offer. Rooms were spacious and very clean. Staff was pleasant and helpful. One down side is the breakfast area was always cold. So before long, your food was also cold and you had to microwave it again. Grateful for the microwave. The food selection was varied and plentiful. We’ve stayed before and will definitely stay again!
Stayed 3 nights in May 2025

10/10 Excellent

Clifford

Stayed 2 nights in May 2025

8/10 Good

Leslie

Stayed 1 night in May 2025

8/10 Good

charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is always excellent, clean rooms, helpful staff. Great location with tons of restaurants and shopping
Stayed 3 nights in Apr 2025

10/10 Excellent

Qian

Stayed 2 nights in Apr 2025

10/10 Excellent

Nitza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is beyond excellent. They accommodated us so nicely. The manager is very nice and helped us with our needs. We love staying there and will continue to every time we visit Cleveland.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sjoniece

Stayed 1 night in Apr 2025

2/10 Terrible

Sam Ibrahim

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife, Son, and I got there & on our first night there was no hot water in our room but not only that one of their pipes burst. To top that all off, they couldn’t give us a lateral change into the same type of room. They downgraded us for the same price with no compensation only for that room to have mold in it and still no hot water and we need to be switched again, which now dropped us two floors down to still a small room. Their choices of breakfast was a joke. Bare minimum. I guess it’s cool if you enjoy those little box cereals. And when I asked for a room service to clean our room and tip them $20 because I have a two year-old and he got lollipop on the sheets. I asked them to change the sheets. They never did that. And when I told the managers they did nothing about it. Well, this hotel is aesthetically pleasing the service and quality you get there is extremely lacking. Don’t be fooled like I was. Expensive for nothing.
Stayed 4 nights in Apr 2025

8/10 Good

Susanne Leigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the clean and comfortable accommodation.
Stayed 1 night in Apr 2025