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Metropolitan at The 9, Autograph Collection

4.0 star property

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Photo gallery for Metropolitan at The 9, Autograph Collection

3 bars/lounges, rooftop bar, cocktail bar
3 bars/lounges, rooftop bar, cocktail bar
Rooftop terrace
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
$187
includes taxes & fees
Jan 2 - Jan 3, 2026

Explore the area

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2017 E 9th St, Cleveland, OH, 44115
  • Place, Progressive Field
    ‪3 min walk‬
  • Place, Rocket Arena
    ‪3 min walk‬
  • Place, JACK Cleveland Casino
    ‪8 min walk‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, Multiple Beds, City View

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds, City View

8.0 out of 10
Very good
(10 reviews)
  • 624 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

8.2 out of 10
Very good
(33 reviews)
  • 387 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, City View

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed, City View

9.2 out of 10
Wonderful
(5 reviews)
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, City View

  • 400 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Multiple Beds

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Room, Multiple Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 387 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Junior Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 624 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, City View (Mobility Accessible, Roll-in Shower)

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds, City View (Mobility Accessible, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, City View (Mobility/Hearing Access, Roll-in Shwr)

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds, City View (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

7.0 out of 10
Good
(4 reviews)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, City View (Mobility Accessible, Roll-in Shower)

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed, City View (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, City View (Mobility/Hearing Access, Roll-in Shwr)

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed, City View (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Metropolitan at The 9, Autograph Collection

4-star hotel in Downtown Cleveland
Along with a restaurant, this smoke-free hotel has 3 bars/lounges and a 24-hour health club. WiFi in public areas is free. Other amenities include a rooftop terrace, valet parking, and conference space. Change of towels is available on request.
Metropolitan at The 9, Autograph Collection offers 156 air-conditioned accommodations with iPod docking stations and minibars. Accommodations offer separate sitting areas. 55-inch LED televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour health club.
The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. Wireless Internet access is complimentary. Event facilities measuring 14000 square feet (1260 square meters) include conference space. This Art Deco hotel also offers a 24-hour health club, a rooftop terrace, and gift shops/newsstands. Concierge services and wedding services can be provided. Parking is available onsite for a surcharge.

Metropolitan at The 9, Autograph Collection is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 1:00 PM.
The Centro - This fine-dining restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Eden Rooftop Lounge - This rooftop bar specializes in American cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
The Vault - This cocktail bar specializes in Mediterranean cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open select days.
Ledger Bar - This bar serves dinner only. Open daily.
Alex Theater - Onsite restaurant. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered valet parking on site (USD 54 per night; includes in/out privileges)
  • Limited onsite valet parking

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; USD 8 to 40 for adults and USD 8 to 40 for children
  • 3 bars/lounges
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Alex Theater
  • Eden Rooftop Lounge
  • Ledger Bar
  • The Centro
  • The Vault

Things to do

  • 24-hour health club

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 14,000 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 13 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Ballroom
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay, plus a one-time cleaning fee of USD 100
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8.00 to 40.00 for adults, and USD 8.00 to 40.00 for children
  • Covered valet parking fee: USD 54.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Metropolitan 9 Autograph Collection Hotel Cleveland
Metropolitan 9 Autograph Collection Hotel
Metropolitan 9 Autograph Collection Cleveland
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Metropolitan 9 Autograph Collection Hotel
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Metropolitan 9 Autograph Collection
Hotel Metropolitan at The 9, Autograph Collection Cleveland
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Hotel Metropolitan at The 9, Autograph Collection
Metropolitan at The 9, Autograph Collection Cleveland
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Metropolitan At The 9 Autograph Collection®
Metropolitan at The 9, Autograph Collection Hotel
Metropolitan at The 9, Autograph Collection Cleveland
Metropolitan at The 9, Autograph Collection Hotel Cleveland

Metropolitan at The 9, Autograph Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 661 out of 945 reviews
Rating 8 - Good. 150 out of 945 reviews
Rating 6 - Okay. 77 out of 945 reviews
Rating 4 - Poor. 26 out of 945 reviews
Rating 2 - Terrible. 31 out of 945 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Megan

Liked: Cleanliness, staff & service, amenities
The room I’m in is on a corner, which is normally such a great room to have! But this one has 3/5 curtains that don’t close and the fridge is placed at the end of the bed and shines a bright light. So, if you need no lights to fall asleep (which I do), this isn’t the most comfortable layout. I had to get crafty with blocking some of the light. It was 11:30p when I discovered this, so it was too late to see about changing rooms.
Stayed 1 night in Sep 2025

10/10 Excellent

Richard

Stayed 1 night in Sep 2025

10/10 Excellent

Rebecca, Louisville

Stayed 2 nights in Sep 2025

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Rooms are beautiful and the amenities are fantastic. Great restaurant and rooftop bar. I will say that the air conditioner in my room was not working. The maintenance man arrived promptly and reset it. However after a while it was obvious that it still wasn't working properly. I informed Valentina at the front desk and she immediately upgraded my room and even had a bellhop come and move all of our luggage. Valentina also gave us a later checkout due to the inconvenience. I will definitely be staying again in the future.
Stayed 1 night in Sep 2025

6/10 Okay

Kelly

Needs some improvement

We arrived about 6:00 pm to check in and our room was not ready. Front desk did offer us $25 voucher to be used at the hotel restaurant. The room was ready within 45 minutes, but that delay was disappointing. The bed was comfortable. I like all the things offered in the room, like qtips, shower cap, and food and beverage, although those items were only available for an additional cost and were extremely overpriced. A small bottle of Tito’s vodka was over $100. A small palm size container of cashews was $15. I liked the goose/feather pillows but they all were quite firm. The room was large which was nice, but the outside noise was SO LOUD. All morning, starting before 6am, we could hear trucks, trash trucks, and backup beeping sounds for a long period of time. Our room looked out to another building with a narrow alleyway between the two buildings. Sounded like trucks were taking that alleyway in reverse. We ended up not being able to sleep through the noise and left by 8am. I like the hotel overall but it’s looking quite dated and is not run as smoothly as it used to be. I dont know that We’ll be coming back when visiting CLE.
Stayed 1 night in Sep 2025

8/10 Good

Joe

Traveled with partner
Liked: Amenities, property conditions & facilities
We stayed for an extended time so requested room cleaning once, they didn't empty the full garbages, did not provide wash cloths or hand towels, only 2 bath towels and tried to charge us for use of the mini bar, which was untouched.
Stayed 5 nights in Aug 2025

2/10 Terrible

Brian, youngstown

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Very bad service
Stayed 1 night in Sep 2025

8/10 Good

Tiffany

Business traveler
My room was very dusty and the table in the room sliced my leg. I was bleeding and went to the front desk but the first aid kit only had bandaids nothing for disinfecting. So I walked to cvs with blooding running down my leg to fix it.
Stayed 5 nights in Sep 2025

10/10 Excellent

Samantha

Stayed 1 night in Aug 2025

6/10 Okay

Nathaniel R

Traveled with partner
Liked: Amenities
Disliked: Staff & service
This place isn't bad, but the price made me think it should be better. The worst experience was how poorly the sheets fit the bed.
Stayed 2 nights in Aug 2025

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved everything. The ladies at check in to Maurice at the Centro. Great property
Stayed 1 night in Aug 2025

10/10 Excellent

Martin

Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown location close to everything you need! The facility is nice and service was wonderful.
Stayed 2 nights in Aug 2025

2/10 Terrible

Brittany

Traveled with group
Disliked: Staff & service, amenities
Staff seemed nice and willing to help, until it came down to their valet service. The hotel refuses to associate themselves although it’s a service the hotel forces you to use, you can’t pay to park on your own. When we arrived and let them know of our immediate issue, instead of making it right with valet. The problem was brushed off - we were told to have fun, enjoy our stay, and they will send champagne to our room. We were running late, so we went to the room and thought that’s nice. But champagne never arrived. Room was nice, we had the largest room with city view. There aren’t food options, if you’re hungry and it’s later, plan to door dash and wait hours. Next morning valet lost our car. We waited nearly 2 hours!! We weren’t the only one. Wow… oh but they didn’t charge us for parking. Ha! Again, hotel not associating themselves with the valet. So while the valet are walking all over Cleveland looking for cars they don’t remember where they parked. With people waiting all over the lobby for their cars… the hotel can’t do anything for you, sorry! Yikes. Won’t stay here again. Too disorganized. Too expensive, not worth the money.
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service

AWFULL

One Staff was not very friendly when I tried to stake up a conversation, like don' want to talk to me during check in. The Valet parking personnel were great. Last the room was not serviced or cleaned on a daily basis during my stay. When I called the front desk, all I got is excuses on lack of staffing, etc. :NOT MY PROBLEM !!! MANAGEMENT NEEDS TO STAFF FULLY !!. Considering the property supposed to be a luxury property, I expected better experience and at the very least the rooms are cleaned on a daily basis and the staffs to smile. Considering a one night stay can be priced at more than a $1000. It felt more like staying at Day's Inn. Although I am a member of Marriott, this is no way to earn loyalty.
Stayed 2 nights in Aug 2025

10/10 Excellent

shannon

Stayed 2 nights in Aug 2025

6/10 Okay

Kristina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in experience was awful!
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Kelly

Traveled with partner
Liked: Property conditions & facilities
We appreciated the overall ambiance and feel of the room. Additionally, our dining experience at Centro was very enjoyable; the waiter was attentive, and we had a pleasant meal. However, we were a bit disappointed that the special birthday dessert for my husband's 50th never arrived. We opted to leave for our show rather than bring it up at that point. Regarding the room amenities, we found that there was no soap or shampoo in the shower dispensers, and only one rough bar of soap was provided. On a positive note, the hotel's security measures were well-handled. On the other hand, the check-in and check-out process with the valet service was quite slow and disorganized. As locals, we planned this as a special night out for my husband's birthday. While the experience was just okay, the hotel's location was convenient for walking to the casino, Rocket Mortgage FieldHouse, and various restaurants.
Stayed 1 night in Aug 2025

10/10 Excellent

Heather

Stayed 1 night in Aug 2025

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and nice
Stayed 1 night in Jul 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Amy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Ran into several issues on our visit. The staff was helpful where they could be. But, we had to switch rooms as ours was not clean and our air conditioning went down 2 of the 3 nights we were there.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jeremy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love it here. It’s fun, it’s sexy, it’s in proximity of everything..Staff are amazing and polite.
Stayed 1 night in Jul 2025