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Metropolitan at The 9, Autograph Collection

4.0 star property

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Photo gallery for Metropolitan at The 9, Autograph Collection

3 bars/lounges, rooftop bar, cocktail bar
Lobby
Rooftop terrace
Exterior
3 bars/lounges, rooftop bar, cocktail bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
$187
includes taxes & fees
Feb 3 - Feb 4

Explore the area

View in a map
2017 E 9th St, Cleveland, OH, 44115
  • Place, Progressive Field
    ‪3 min walk‬
  • Place, Rocket Arena
    ‪3 min walk‬
  • Place, JACK Cleveland Casino
    ‪8 min walk‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, Multiple Beds, City View

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds, City View

8.0 out of 10
Very good
(10 reviews)
  • 624 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

8.2 out of 10
Very good
(33 reviews)
  • 387 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, City View

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed, City View

9.2 out of 10
Wonderful
(5 reviews)
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, City View

  • City view
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Multiple Beds

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Room, Multiple Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 387 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Junior Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 624 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, City View (Mobility Accessible, Roll-in Shower)

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds, City View (Mobility Accessible, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, City View (Mobility/Hearing Access, Roll-in Shwr)

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds, City View (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

7.0 out of 10
Good
(4 reviews)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, City View (Mobility Accessible, Roll-in Shower)

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed, City View (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, City View (Mobility/Hearing Access, Roll-in Shwr)

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed, City View (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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4.5 out of 5, Wonderful, 226 reviews
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About this property

Metropolitan at The 9, Autograph Collection

4-star hotel in Downtown Cleveland
Along with a restaurant, this smoke-free hotel has 3 bars/lounges and a 24-hour health club. WiFi in public areas is free. Other amenities include a rooftop terrace, valet parking, and conference space. Change of towels is available on request.
Metropolitan at The 9, Autograph Collection offers 156 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. 55-inch LED televisions come with premium cable channels.

Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Cleveland hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour health club.
The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. Wireless Internet access is complimentary. Event facilities measuring 14000 square feet (1260 square meters) include conference space. This Art Deco hotel also offers a 24-hour health club, a rooftop terrace, and gift shops/newsstands. Concierge services and wedding services can be provided. Parking is available onsite for a surcharge.

Metropolitan at The 9, Autograph Collection is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 1:00 PM.
The Centro - This fine-dining restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Eden Rooftop Lounge - This rooftop bar specializes in American cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
The Vault - This cocktail bar specializes in Mediterranean cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open select days.
Ledger Bar - This bar serves dinner only. Open daily.
Alex Theater - Onsite restaurant. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered valet parking on site (USD 57 per night; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; USD 8 to 40 for adults and USD 8 to 40 for children
  • 3 bars/lounges
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Alex Theater
  • Eden Rooftop Lounge
  • Ledger Bar
  • The Centro
  • The Vault

Things to do

  • 24-hour health club

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 14,000 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 13 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Ballroom
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay, plus a one-time cleaning fee of USD 100
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8.00 to 40.00 for adults, and USD 8.00 to 40.00 for children
  • Covered valet parking fee: USD 57.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Metropolitan 9 Autograph Collection Hotel Cleveland
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Metropolitan at The 9, Autograph Collection Hotel
Metropolitan at The 9, Autograph Collection Cleveland
Metropolitan at The 9, Autograph Collection Hotel Cleveland

Metropolitan at The 9, Autograph Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 672 out of 964 reviews
Rating 8 - Good. 153 out of 964 reviews
Rating 6 - Okay. 79 out of 964 reviews
Rating 4 - Poor. 26 out of 964 reviews
Rating 2 - Terrible. 34 out of 964 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Nicholas

Stayed 1 night in Oct 2025

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Great property & great area! Tons of dining options & activities in the area. Hotel is beautiful & staff was AMAZING!
Stayed 2 nights in Sep 2025

10/10 Excellent

Wyatt

Stayed 1 night in Sep 2025

10/10 Excellent

Tajae

Really neat hotel close to Progressive Field
Stayed 2 nights in Sep 2025

8/10 Good

Charles

Stayed 1 night in Oct 2025

10/10 Excellent

Tracee

Stayed 1 night in Aug 2025

10/10 Excellent

bryan

Stayed 3 nights in Sep 2025

2/10 Terrible

Casey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed over the weekend and were so excited to stay here. All the pictures online were beautiful. We had a lot of issues checking in, and we were just glad to get to our room. Our room was filthy. Other than making the bed, I’m not sure our room had been cleaned. The sheets were filthy, had black specks and stuff all over them. The curtains were filthy with dust. I don’t think anything was swept or mopped. There were fingerprints and water rings all over the bed side table and the coffee table. There was black hair all over the shower walls. Our towels were stained. The bed wasn’t comfortable at all, but that really depends on the person. It was horrible. We tried speaking to the manager, but no one ever came to speak to us like we were told. We tried complaining when we left but were brushed off and ignored. For $1500 for two nights, this was the worst experience- we have had better stays at much cheaper.
Stayed 2 nights in Sep 2025

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was amazing, staff was great. You all are awesome.
Stayed 1 night in Sep 2025

10/10 Excellent

Taurean

Stayed 2 nights in Sep 2025

8/10 Good

Megan

Liked: Cleanliness, staff & service, amenities
The room I’m in is on a corner, which is normally such a great room to have! But this one has 3/5 curtains that don’t close and the fridge is placed at the end of the bed and shines a bright light. So, if you need no lights to fall asleep (which I do), this isn’t the most comfortable layout. I had to get crafty with blocking some of the light. It was 11:30p when I discovered this, so it was too late to see about changing rooms.
Stayed 1 night in Sep 2025

10/10 Excellent

Richard

Stayed 1 night in Sep 2025

10/10 Excellent

Rebecca, Louisville

Stayed 2 nights in Sep 2025

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Rooms are beautiful and the amenities are fantastic. Great restaurant and rooftop bar. I will say that the air conditioner in my room was not working. The maintenance man arrived promptly and reset it. However after a while it was obvious that it still wasn't working properly. I informed Valentina at the front desk and she immediately upgraded my room and even had a bellhop come and move all of our luggage. Valentina also gave us a later checkout due to the inconvenience. I will definitely be staying again in the future.
Stayed 1 night in Sep 2025

6/10 Okay

Kelly

Needs some improvement

We arrived about 6:00 pm to check in and our room was not ready. Front desk did offer us $25 voucher to be used at the hotel restaurant. The room was ready within 45 minutes, but that delay was disappointing. The bed was comfortable. I like all the things offered in the room, like qtips, shower cap, and food and beverage, although those items were only available for an additional cost and were extremely overpriced. A small bottle of Tito’s vodka was over $100. A small palm size container of cashews was $15. I liked the goose/feather pillows but they all were quite firm. The room was large which was nice, but the outside noise was SO LOUD. All morning, starting before 6am, we could hear trucks, trash trucks, and backup beeping sounds for a long period of time. Our room looked out to another building with a narrow alleyway between the two buildings. Sounded like trucks were taking that alleyway in reverse. We ended up not being able to sleep through the noise and left by 8am. I like the hotel overall but it’s looking quite dated and is not run as smoothly as it used to be. I dont know that We’ll be coming back when visiting CLE.
Stayed 1 night in Sep 2025

8/10 Good

Joe

Traveled with partner
Liked: Amenities, property conditions & facilities
We stayed for an extended time so requested room cleaning once, they didn't empty the full garbages, did not provide wash cloths or hand towels, only 2 bath towels and tried to charge us for use of the mini bar, which was untouched.
Stayed 5 nights in Aug 2025

2/10 Terrible

Brian, youngstown

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Very bad service
Stayed 1 night in Sep 2025

8/10 Good

Tiffany

Business traveler
My room was very dusty and the table in the room sliced my leg. I was bleeding and went to the front desk but the first aid kit only had bandaids nothing for disinfecting. So I walked to cvs with blooding running down my leg to fix it.
Stayed 5 nights in Sep 2025

10/10 Excellent

Samantha

Stayed 1 night in Aug 2025

6/10 Okay

Nathaniel R

Traveled with partner
Liked: Amenities
Disliked: Staff & service
This place isn't bad, but the price made me think it should be better. The worst experience was how poorly the sheets fit the bed.
Stayed 2 nights in Aug 2025

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved everything. The ladies at check in to Maurice at the Centro. Great property
Stayed 1 night in Aug 2025

10/10 Excellent

Martin

Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown location close to everything you need! The facility is nice and service was wonderful.
Stayed 2 nights in Aug 2025